Owner's Manual

32
Troubleshooting Tips
Possible Cause… Solution
Media volume control
turned down
Check that the Media volume control on the transmitter
is turned up.
Headset is muted Press the Audio Mute (Center Dial) button on the transmitter.
Transmitter disconnected Check that both ends of the transmitter USB cable are properly seated
and that the Turtle Beach i60 is a selected device for the Mac Sound Input
and Output. (See “Mac OSX Setup” on pg. 10 for details.)
Headset is off Check that the headset is powered on. The Status LED on the left ear cup
should be flashing
Headset not paired Check that the transmitter LED is on continuously. If the LED is
pulsing slowly and off, it indicates that the headset and transmitter
need to be “Paired” as described in the section “Transmitter Pairing.”
No Sound
Possible Cause… Solution
Headset out of range For best performance, use the headset within 20 feet of the transmitter.
Wall or obstruction Try moving yourself or the transmitter.
Interference at the
transmitter antenna
Try moving the transmitter. Avoid placing the transmitter behind large
metal objects.
Headset is off Check that the headset is powered on. The Status LED on the left ear cup
should be flashing
Radio interference from
wireless LAN
Try moving the transmitter or any wireless LAN base stations
in the vicinity.
Audio Drops
Possible Cause… Solution
Not selected as an Input Device Select the i60 as an Input Device as described in "Mac OSX Setup"
on page 10.
Headset not paired Pair the transmitter and headset as described in "Transmitter Pairing"
on page 17.
Mic muted On the transmitter, the mic mute indicator will be lit red. Press the
Mic Mute button on the headset. The mic mute indicator will turn off.
Microphone not working
Possible Cause… Solution
Media volume control
turned down
Check that the Media volume control on the transmitter
is turned up.
Headset is muted Press the Audio Mute (Center Dial) button on the transmitter.
Transmitter disconnected Check that both ends of the transmitter USB cable are properly seated
and that the Turtle Beach i60 is a selected device for the Mac Sound Input
and Output. (See “Mac OSX Setup” on pg. 10 for details.)
Headset is off Check that the headset is powered on. The Status LED on the left ear cup
should be flashing
Headset not paired Check that the transmitter LED is on continuously. If the LED is
pulsing slowly and off, it indicates that the headset and transmitter
need to be “Paired” as described in the section “Transmitter Pairing.”
No Sound
Possible Cause… Solution
Headset out of range For best performance, use the headset within 20 feet of the transmitter.
Wall or obstruction Try moving yourself or the transmitter.
Interference at the
transmitter antenna
Try moving the transmitter. Avoid placing the transmitter behind large
metal objects.
Headset is off Check that the headset is powered on. The Status LED on the left ear cup
should be flashing
Radio interference from
wireless LAN
Try moving the transmitter or any wireless LAN base stations
in the vicinity.
Audio Drops
Possible Cause… Solution
Not selected as an Input Device Select the i60 as an Input Device as described in "Mac OSX Setup"
on page 10.
Headset not paired Pair the transmitter and headset as described in "Transmitter Pairing"
on page 17.
Mic muted On the transmitter, the mic mute indicator will be lit red. Press the
Mic Mute button on the headset. The mic mute indicator will turn off.
Microphone not working
No Sound
Audio Drops, Popping or Clicking Sounds
Audio dropouts, popping or clicking sounds on the headset are caused by poor reception.