User's Manual

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Face Recognition &Access Control Terminal User Manual
Appendix
Appendix 1 Troubleshooting
How to find the password?
A：Reset the device to the default factory settings.
Default IP: 192.168.226.201; User name: admin; Password: 123456
Fail to connect devices through IE browser.
A: Network is not well connected. Check the connection and make sure it is connected well.
B: IP address is not available. Reset the IP address.
C: Web port number has been changed: contact administrator to get the correct port number.
D: Exclude the above reasons. Restore to default setting by IP-Tool.
IP tool cannot search devices.
It may be caused by the anti-virus software in your computer. Please exit it and try to search
device again.
IE cannot download ActiveX control.
A. IE browser may be set up to block ActiveX. Follow the steps below.
① Open I E browser and then cl i ck Tool s-----Internet Options.
② Select Security------Custom Level….
③ Enabl e al l the options under “A cti veX controls and plug-ins”.
④ Click OK to finish setup.
B. Other plug-ins or anti-virus blocks ActiveX. Please uninstall or close them.