User Manual

16
OBTAINING SERVICE
How to Obtain Service
If trouble occurs during normal operation, rst check the
troubleshooting guide on page 17 to see if any of these
simple steps may correct the problem. If service becomes
necessary:
1. If the product is within the rst year warranty period,
please call Twin Eagles Customer Service at (562) 802-
3488 for directions on how to obtain warranty coverage
in your area.
2. If the product is outside of the rst year warranty
period, Twin Eagles Customer Service can provide
recommendations of service centers in your area.
3. In all correspondence regarding service, be sure to
give the service number, serial number, located on your
product’s serial plate, and proof of purchase.
4. Try to have information or description of the nature of
the problem, how long the ice machine has been run-
ning, the room temperature, water temperatures, and
any additional information that may be helpful in quickly
solving the problem.
For Your Records
Date of Purchase
Dealer’s name
Dealer’s Address
Dealer’s City
Dealer’s State
Dealer’s Zip Code
Appliance Serial Number
Appliance Service Number
Date Warranty Card Sent (Must
be within 10 days of purchase).
Table A