MODEL : 10QF9239BLK , 10QF9239BRZ www.tsicustomerservice.com Twin-Star International, Inc; Delray Beach, FL 33445 Made in China • Printed in China REV-0 1 www.tsicustomerservice.
GETTING STARTED 1. The serial number is located on the back of the heater, the serial number is necessary for product warranty registration and customer service. Model Number Serial Number MODEL: 10QF9239BLK-A0 Serial Number: Date Code: Part Name Motor Blower Control panel PCBA Main PCBA Remote No. Part # 01 02 03 04 05 P10Q-S Y13-S100-P29 Y13-S106-P32 Y13-S106-P15 P101 For customer service: 1-888 -674 -7517 English www.tsicustomerservice.com 2 . Go to www.tsicustomerservice.
IMPORTANT INSTRUCTIONS When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical shock, and injury to persons including the following: 1. Read all instructions before using this appliance. 2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving this appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet (0.
OPERATION INSTRUCTIONS Display Control Panel The heater can be operated by either the remote control or the control panel. Power Flame Temperature Timer REV-0 4 www.tsicustomerservice.
OPERATION INSTRUCTIONS FUNCTION ICON DESCRIPTION POWER Use the POWER button to turn on or off the unit from the remote or control panel. FLAME To adjust the flame brightness press the FLAME button. Once pressed the display will flash the current brightness setting. Press the FLAME button again to adjust the brightness. There are 5 brightness settings, 5 is brightest and 1 is dimmest. TEMPERATURE To turn on the heater press the TEMPERATURE button.
TROUBLESHOOTING Problem Root Cause Corrective Action Logs glow, but no flame effect. Flame effect turned off Press flame button several times. Improper use of unit Unit is designed to be used as a supplemental heat source in conjunction with a primary heat source. The heater is taking a long Location time to reach desired room temperature. Location Your unit should always be positioned on an inside wall with proper insulation.
EXPLODED VIEW Part 1 2 Part Name Control panel circuit board Infrared Element 3 4 5 6 7 8 9 Heater/Blower Assembly Emberbed with Log Main Circuit Board Caster Flame Generator Drive Motor Flame Generator/Spinner Remote Control 2 3 1 4 5 6 7 8 9 CARE AND MAINTENANCE • Clean the trim using a soft cloth, slightly dampened with citrus oil based product and buff with a clean soft cloth. • DO NOT use brass polish or household cleaners as these products will damage the metal trim.
FCC/IC INFORMATION NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
1-YEAR LIMITED WARRANTY The manufacturer warrants that your new Electric Heater is free from manufacturing and material defects for a period of one year from date of puchase, subject to the following conditions and limitations. 1. Install and operate this Electric Appliance in accordance with the installation and operating instructions furnished with the product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify this warranty. 2.
