User Manual

38 Chapter 05: Troubleshooting
Screen Display Problems/Solutions
USB Problems/Solutions
Problem Possible Cause Solution
An external device
does not work when
connected to one of
the USB ports.
The external device is
not receiving power.
Ensure that the external device is
plugged into an electrical outlet.
The external device is
defective.
Try connecting the external device to
another computer to determine if it
operates properly.
Windows isn’t
recognizing the
device properly.
Disconnect the device, power it off,
reconnect the device and then turn it
on.
Disconnect the device, power it off,
power it back on and then plug it back
in to the computer.
Problem Possible Cause Solution
The screen is blank. Standby or Hibernate
has initiated.
Slide the Power toggle switch to the
right and hold for a second to resume.
External monitor
display is selected
Check the external display and use the
VGA utility to change back the primary
display to the Tablet’s internal screen.
The mouse pointer
won’t follow the stylus
pen properly.
Calibration is off. Rerun the calibration routine in the
TouchSet application.
The screen won’t
rotate when the
screen rotation button
is pressed.
VGA driver is not set
for rotation support.
Use the Intel VGA Utilities to enable the
screen rotation option.
VGA drivers are
corrupted.
This can happen over time. Check the
website to make sure you have the
newest available drivers, then uninstall
the current drivers and install the new
drivers.