TYAN GT24 B8226 Service Engineer’s Manual
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PREFACE Copyright This publication, including all photographs, illustrations, and software, is protected under international copyright laws, with all rights reserved. Neither this manual, nor any material contained herein, may be reproduced without written consent of manufacturer. ® Copyright 2011 MiTAC International Corporation. All rights reserved. TYAN is a registered trademark of MiTAC International Corporation. Version 1.
FCC Declaration Notice for the USA Compliance Information Statement (Declaration of Conformity Procedure) DoC FCC Part 15: This device complies with part 15 of the FCC Rules This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions: This device must not cause harmful interference. This device must accept any interference received, including interference that may cause undesirable operation.
About this Manual This manual provides you with instructions on installing your TYAN GT24-B8226. This Manual is intended for experienced users and integrators with hardware knowledge of personal computers. This manual consists of the following parts: Chapter1: Provides an introduction to the TYAN GT24-B8226 barebones, standard parts list, describes the external components, gives a table of key components, and provides block diagram of the system.
Safety and Compliance Information Before installing and using TYAN GT24-B8226, take note of the following precautions: ·Read all instructions carefully. ·Do not place the unit on an unstable surface, cart, or stand. ·Do not block the slots and opening on the unit, which are provided for ventilation. ·Only use the power source indicated on the marking label. If you are not sure, contact the power company.
Safety Information Retain and follow all product safety and operating instructions provided with your equipment. In the event of a conflict between the instructions in this guide and the instructions in equipment documentation, follow the guidelines in the equipment documentation. Observe all warnings on the product and in the operating instructions. To reduce the risk of bodily injury, electric shock, fire and damage to the equipment, observe all precautions included in this guide.
· Ensure that the voltage and frequency of your power source match the voltage and frequency inscribed on the electrical rating label of the equipment. · Do not install the system in or near a plenum, air duct, radiator, or heat register. · Never use the product in a wet location. Equipment Chassis · Do not block or cover the openings to the system. · Never push objects of any kind through openings in the equipment. Dangerous voltages might be present.
· Make sure the full weight of the rack rests on the leveling jacks. · Always load the rack from the bottom up. Load the heaviest component in the rack first. · Make sure the rack is level and stable before pulling a component out of the rack. · Make sure only one component is extended at a time. A rack might become unstable if more than one component is extended. To avoid damage to the equipment: · The rack width and depth must allow for proper serviceability and cable management.
· Do not place objects on AC power cords or cables. Arrange them so that no one might accidentally step on or trip over them. · Do not pull on a cord or cable. When unplugging from the electrical outlet, grasp the cord by the plug. · To reduce the risk of electrical shock, disconnect all power cords before servicing the appliance. Equipment Batteries · The system battery contains lithium manganese dioxide. If the battery pack is not handled properly, there is risk of fire and burns.
· Allow the product to cool before removing covers and touching internal components. · Remove all watches, rings, or loose jewelry when working before removing covers and touching internal components. · Do not use conductive tools that could bridge live parts. · Use gloves when you remove or replace system components; they can become hot to the touch.
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Table of Contents Chapter 1: Overview....................................................................... 15 1.1 About the TYAN GT24-B8226................................................ 15 1.2 Product Model ........................................................................ 15 1.3 Features ............................................................................ 16 1.4 Standard Parts List ................................................................. 19 1.4.1 Box Contents ....................
3.4.3 Removing the Motherboard ............................................. 60 3.5 Replacing the Slim DVD-ROM (optional) ............................. 61 3.6 Replacing the LED Control Board ........................................ 63 3.6.1 M1008 LED Control Board Features ............................... 65 3.6.2 M1008 LED Control Board Connector Pin Definition ...... 65 3.7 Replacing the System Fan.................................................... 66 3.8 Replacing the M1232/M1235 HDD Backplane ..........
Chapter 1: Overview 1.1 About the TYAN GT24-B8226 ® Congratulations on your purchase of the TYAN GT24 B8226, a highly optimized rack-mountable barebone system. The GT24 B8226 is designed to support dual AMD® 45nm 4-Core/6-Core Opteron 4100 Series Processors and up to 96GB DDR3-800/1066/1333 memory, providing a rich feature set and incredible performance.
1.3 Features B8226G24V4H System Front Panel Form Factor 1U Rackmount Chassis Model GT24 Dimension (D x W x H) 25.4" x 17.2" x 1.72" (645 x 436 x 43.6mm) Motherboard S8226GM3NR Board Dimension EEB, 12"x13" (305x330mm) Gross Weight 12kg (26.54 lbs) Buttons (1) RST / (1) NMI / (1) ID / (1) PWR w/ LED LEDs (1) ID / (1) Warning / (3) LAN / (1) Reserved I/O Ports (2) USB ports Type / Q'ty 2.5" or 3.5" Hot-Swap / (4) External Drive Bay Supported HDD Interface SATA-II 3.
Plug and Play (PnP) /PCI2.3 /WfM2.0 /SMBIOS2.3 /PXE boot / ACPI 2.0 power management /Power on mode after power recovery / User-configurable H/W monitoring / Auto-configurable of hard disk types Feature Operating System OS supported list Please visit out Web site for the latest OS supported list. FCC (DoC) Class A CE (DoC) Yes Operating Temp. 10° C ~ 35° C (50° F~ 95° F) Operating Environment Non-operating Temp.
LAN Graphic I/O Ports System Monitoring Server Management Port Q'ty (3) Controller Intel 82574L / Intel 82576EB Connector type D-Sub 15-pin Resolution 1600x1200@60Hz Chipset Aspeed AST2050 USB (4) ports (2 at front, 2 at rear) COM (1) DB-9 COM port VGA (1) D-Sub 15-pin port RJ-45 (3) ports Chipset Winbond W83795G Voltage Monitors voltage for CPU, memory, chipset & power supply Temperature Monitors temperature for CPU & system environment LED Over temperature warning indicator /
1.4 Standard Parts List This section describes GT24-B8226 package contents and accessories. Open the box carefully and ensure that all components are present and undamaged. The product should arrive packaged as illustrated below. 1.4.
1.4.2 Accessories If any items are missing or appear damaged, contact your retailer or browse to TYAN®’s website for service: http://www.tyan.com ® The web site also provides information of other TYAN products, as well as FAQs, compatibility lists, BIOS settings, etc.
1.6 About the Product The following views show you the product. 1.6.1 System Front View 1.6.2 System Rear View 21 http://www.tyan.
1.6.
ID LED LED ID LED State On Off Color Blue Off HDD LED HDD Status No Driver Present or power disconnected Driver Present No Activity Access Activity HDD Fail Identify (Locate the HDD) SAS/SATA RAID Building Description System identified System not identified Status LED 2/4/6/8 Color: Amber OFF OFF OFF On Solid Blinking(1Hz) Blinking(4Hz) 23 http://www.tyan.
1.6.4 Motherboard (S8226) Layout The diagram is representative of the latest board revision available at the time of publishing. The board you receive may not look exactly like the above diagram. 24 http://www.tyan.
1.6.
1.6.6 System Block Diagram 26 http://www.tyan.
1.6.7 Internal View 1 2 3 4 5 6 7 HDD Cage M1232/M1235 HDD Backplane System Fans 500W Power Supply Memory Slots CPU Sockets PCI-E Riser Card Assembly 27 http://www.tyan.
NOTE 28 http://www.tyan.
Chapter 2: Setting Up 2.0.1 Before you Begin This chapter explains how to install the CPUs, CPU heatsinks, memory modules, and hard drives. Instructions on inserting add on cards are also given. 2.0.2 Work Area Make sure you have a stable, clean working environment. Dust and dirt can get into components and cause malfunctions. Use containers to keep small components separated. Putting all small components in separate containers prevents them from becoming lost.
2.0.4 Precautions Components and electronic circuit boards can be damaged by discharges of static electricity. Working on a system that is connected to a power supply can be extremely dangerous. Follow the guidelines below to avoid damage to GT24-B8226 or injury to yourself. Ground yourself properly before removing the top cover of the system. Unplug the power from the power supply and then touch a safely grounded object to release static charge (i.e. power supply case).
2.1 Installing Motherboard Components This section describes how to install components on to the mainboard, including CPUs, memory modules and add on cards. 2.1.1 Removing the Chassis Cover Follow these instructions to remove GT24-B8226 chassis cover. 1. Unscrew the rear top cover on the back side as shown in the small diagram. 2. Slide the rear top cover out. 31 http://www.tyan.
2.1.2 Installing the CPU and Heatsink Follow the steps below on installing CPUs and CPU heatsinks. 1. Locate the CPU socket. 2. Take off the protection cap. 3. Pull the lever slightly away from the socket and then push it to a fully open position. 4. Push the CPU socket cover to a fully open position. 32 http://www.tyan.
5. Place the CPU into the socket and make sure that the gold arrow is located in the right direction. 6. CPU. Close the CPU socket cover and press the lever down to secure the 33 http://www.tyan.
7. Position the heatsink on top of the CPU and secure it with 2 screws. 8. heatsink. Repeat the procedures mentioned earlier to install the second CPU and 34 http://www.tyan.
2.1.3 Installing the Memory Follow these instructions to install the memory modules onto the motherboard. 1. Locate the memory slots on the motherboard. 2. Press the memory slot locking levers in the direction of the arrows as shown in the following illustration. 3. Align the memory module with the slot. When inserted properly, the memory slot locking levers lock automatically onto the indentations at the ends of the module.
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Recommended Memory Population Table R-DIMM Module Support DDR3 Speed/Voltage DDR3 Rank Configuration Max GB / Channel 1.35v 1.
Single-Rank & Dual-Rank Memory Module Single CPU Installed (CPU0 only) Quantity of memory installed 1 2 CPU0_DIMM(1)B0 4 6 √ √ CPU0_DIMM(2)B1 2 3 4 6 8 10 12 √ √ √ √ √ √ √ CPU0_DIMM(3)B2 √ CPU0_DIMM(4)A0 √ √ √ √ CPU0_DIMM(5)A1 CPU0_DIMM(6)A2 Dual CPU installed (CPU0 and CPU1) √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ CPU1_DIMM(7)B0 CPU1_DIMM(8)B1 √ CPU1_DIMM(9)B2 √ √ CPU1_DIMM(10)A0 CPU1_DIMM(11)A1 √ CPU1_DIMM(12)
Single-Rank, Dual-Rank & Quad-Rank Memory Module Single CPU Installed (CPU0 only) Quantity of memory installed 1 2 4 CPU0_DIMM(1)B0 CPU0_DIMM(2)B1 QR 2 3 4 6 8 QR QR QR QR QR QR 12 QR QR QR QR SR/DR SR/DR SR/DR SR/DR SR/DR QR QR 10 SR/DR SR/DR SR/DR SR/DR CPU0_DIMM(4)A0 CPU0_DIMM(6)A2 6 SR/DR CPU0_DIMM(3)B2 CPU0_DIMM(5)A1 Dual CPU installed (CPU0 and CPU1) SR/DR SR/DR QR QR QR SR/DR SR/DR QR QR QR QR SR/DR SR/DR SR/DR SR/DR CPU1_DIMM(7)B0 SR/DR CPU1_DIMM(8)B1 QR QR
U-DIMM Module Support DDR3 Speed/Voltage DDR3 Rank Configuration DIMM1 (A1, B1) DIMM2 (A2, B2) Max GB/ Channel 1.35v 1.5v DIMM0 (A0, B0) 1066MHz 1066MHz DR n/a SR or DR 8GB 1333MHz 1333MHz SR n/a SR 4GB 1333MHz 1333MHz n/a n/a SR or DR 4GB NOTE: U-DIMM can support up to 4GB sized DIMM’s Maximum of 8GB per channel SR and DR UDDR3 module support only x8 DRAM module support only SR: Single-rank, DR: Dual-rank, QR: Quad-rank 40 http://www.tyan.
Single CPU Installed (CPU0 only) Quantity of memory installed 1 2 CPU0_DIMM(1)B0 4 Dual CPU Installed (CPU0 and CPU1) 2 4 6 √ 8 √ CPU0_DIMM(2)B1 CPU0_DIMM(3)B2 √ CPU0_DIMM(4)A0 √ √ √ √ √ √ CPU0_DIMM(5)A1 CPU0_DIMM(6)A2 √ √ √ √ √ √ CPU1_DIMM(7)B0 √ √ CPU1_DIMM(8)B1 CPU1_DIMM(9)B2 √ CPU1_DIMM(10)A0 √ √ CPU1_DIMM(11)A1 CPU1_DIMM(12)A2 √ √ √ √ NOTE: 1. √ indicates a populated DIMM slot. 2. Paired memory installation for Max performance. 3.
2.1.4 Installing Hard Drives The GT24-B8226 supports four 3.5” hard drives. Follow these instructions to install a hard drive. 1. Press the locking lever latch and pull the locking lever open. 2. Slide the HDD tray out. 3. Remove the 6 screws. 4. Place a hard drive into the drive tray. 42 http://www.tyan.
5. Use 6 HDD screws to secure the HDD. 6. Reinsert the HDD tray into the chassis and press the locking lever to secure the tray. 43 http://www.tyan.
2.1.5 Installing the PCI-E Cards The GT24-B8226 supports one PCI-E expansion slot. Follow these instructions to install the PCI-E card. 1. Unscrew the riser card bracket from the chassis. 2. Lift the front edge of the riser card bracket first before taking it out from the chassis. 44 http://www.tyan.
3. Release the screws on both sides of the riser card bracket as shown. 4. Remove the PCI-E cover shields from the chassis. 5. Insert the PCI-E card in the direction of arrows as shown. 45 http://www.tyan.
6. Screw the PCI-E cards firmly to the riser card bracket. 46 http://www.tyan.
7. Secure the riser card bracket to the chassis with two screws. 8. The installation of PCI-E expansion card is now complete. 47 http://www.tyan.
2.2 Rack Mounting After installing the necessary components, the TYAN GT24-B8226 can be mounted in a rack using the supplied rack mounting kit. Rack mounting kit Sliding Rails x 2 Sliding Brackets x 4 (Front x 2, Rear x 2) Mounting Ears (including screws) x 2 Screws Kit x 1 Mounting Brackets x 4 2.2.1 Installing the Server in a Rack Follow these instructions to mount the TYAN GT24-B8226 into an industry standard 19" rack.
2.2.2 Installing the inner Rails to the Chassis 1. Screw the mounting ear to each side of TYAN GT24-B8226 as shown using two screws of #6-32 L5.3(D) from the supplied screws kit. 2. Draw out the inner rails from rail assembly. Install inner rails to left and right sides of chassis using 1 M4-4L(A) screw for each side. 49 http://www.tyan.
2.2.3 Installing the Outer Rails to the Rack 1. Measure the distance between inner side of the front and rear mounting brackets in the rack. 2. Locate the front and rear brackets. Rear Bra cket x 2 Front Brack et x2 3. Secure the front bracket to outer rail with 2 M4-4L(A) screws. 4. Reserve the distance same as in Step 2 on rear bracket. Secure the rear bracket to outer rail with 2 M4-4L(A) screws. 5. Secure the outer rail to the rack using 2 brackets and 4 M5-8L(B) screws for each side.
Mounting Bra cket 51 http://www.tyan.
2.2.4 Rack mounting the Server 1. Draw out the middle rail to the latch position. 2. Lift the chassis and then insert the inner slide rails into the middle rails. 3. Push the chassis in and press the latch key (A). Then push the whole system into the rack (B) A B 52 http://www.tyan.
4. Secure the mounting ears of chassis to the rack with 2 M5-15L(C) screws. NOTE: To avoid injury, it is strongly recommended that two people lift the TYAN GT24-B8226 into the place while a third person screws it to the rack. 53 http://www.tyan.
NOTE 54 http://www.tyan.
Chapter 3: Replacing Pre-Installed Components 3.1 Introduction This chapter explains how to replace the pre-installed components, including the Motherboard, M1008 LED control board, M1232/M1235 HDD Backplane, M2091/M2091-R PCI-E Riser card, System fan, ODD drive, Power supply unit etc. 3.2 Disassembly Flowchart The following flowchart outlines the disassembly procedure.
Front Components Chassis cover DVD ROM (optional) PCBs M1008 LED Control Board FAN M1232/M1235 HDD Backplane 56 http://www.tyan.
3.3 Removing the Cover Before replacing any parts you must remove the chassis cover first. Follow Chapter 2.1.1 to remove the cover of the GT24-B8226. 3.4 Replacing Motherboard Components Follow these instructions to replace motherboard components, including the motherboard. 3.4.1 Replacing Expansion Card The GT24-B8226 has two preinstalled PCI-E ×16 riser cards, Follow the instructions below to disassemble the M2091/M2091-R PCI-E riser cards. 1.
2. Unscrew the M2091 riser card. 3. Unscrew the M2091-R riser card. 4. Install a new riser card onto the bracket following the procedures mentioned earlier in reverse order. 58 http://www.tyan.
3.4.2 Disconnecting All Motherboard Cables Before replacing the motherboard or certain components, remove cables connected to the motherboard. Follow these instructions to remove all motherboard cables. 1. Disconnect all power cables. 2. Disconnect all other cables. 59 http://www.tyan.
3.4.3 Removing the Motherboard After removing all of the aforementioned cables, follow the instructions below to remove the motherboard from the chassis. 1. Remove the heatsinks and processors if installed. 2. Remove the nine screws securing the motherboard to the chassis. 3. Carefully lift the motherboard from the chassis. 60 http://www.tyan.
3.5 Replacing the Slim DVD-ROM (optional) Follow these instructions to replace the slim DVD-ROM. 1. Remove the power and data cable from the slim DVD-ROM adapter. 2. Press the tab in the directions as shown to release the DVD-ROM drive. 3. The DVD-ROM drive will be freed from the drive bay after pressing the tab. 61 http://www.tyan.
4. Disconnect the power and data cables from the DVD-ROM drive. 5. Remove two screws that secure DVD-ROM drive to the bracket. 6. Replace the DVD-ROM drive. 7. Secure DVD-ROM to the bracket using two screws. Then replace the unit into the drive bay and connect the DVD-ROM power and data cables. 62 http://www.tyan.
3.6 Replacing the LED Control Board Follow these instructions to replace the M1008 LED control board. 1. Remove the two screws securing the LED control board unit to the chassis. 2. Push the LED control board unit out and unplug the cables from the connectors at the back of the unit. 63 http://www.tyan.
3. Remove three screws securing the LED control board to the bracket. 4. Lift the LED control board free from the chassis. After replacing the LED control board, insert the unit into the chassis following the above procedures in reverse 64 http://www.tyan.
3.6.1 M1008 LED Control Board Features M1008 Front Panel Board (FPB) to S8226 3.6.
3.7 Replacing the System Fan Follow these instructions to replace the cooling fans in your system. 1. Locate the cooling fans in your system. 2. Unplug the cables connected to the mainboard and lift the fan unit up from the chassis. 3. Follow Step A & B to unlock the fans. 66 http://www.tyan.
40x28mm Fan Step A Step B 4. Follow Step C & D to take out the old fan and replace with a new one. 40x28mm Fan Step C (Take out the old fan.) Step D (Replace with a new fan.) 67 http://www.tyan.
5. After replacing the new fans, follow Step A & B in reverse order to lock the fans. Reinstall the fans into the chassis. 6. Connect the fan cables to the backplane fan connectors. System Fan to M1232/M1235 System Fan Connect to M1232/M1235 Fan1 → → → → → Fan2 Fan2 Fan3 Fan4 Fan5 68 http://www.tyan.
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3.8 Replacing the M1232/M1235 HDD Backplane 1. Disconnect the power cables connected to the HDD Backplane. 2. Disconnect the Mini SAS cable and the fan cables. 70 http://www.tyan.
3. Remove the three screws securing the bracket to the chassis base. 4. Lift the bracket up from the chassis. 5. Unscrew the HDD Backplane from the bracket. 6. Replace a new HDD Backplane and reinstall it into the chassis following the steps mentioned earlier in reverse. 71 http://www.tyan.
M1232/M1235 SATA/SAS Backplane to S8226WGM3NR Cable SATA/SAS BP Board Connect to S8226 MB Mini-SAS Cable J39 → J17 (SAS 0 ~ 3) Fan Cable J7 → J28 M1232/M1235 SATA/SAS Backplane to S8226GM3NR Cable SATA/SAS BP Board Connect to S8226 MB Mini-SAS Cable J39 → J20 (SATA 0 ~ 3) Fan Cable J7 → J28 72 http://www.tyan.
3.8.1 M1232/M1235 HDD Backplane Features M1232 Front View J5 PW2 FAN7 PW1 FAN1 FAN2 FAN3 J40 FAN4 FAN5 J18 SATA Connector FAN6 J15 J39: Mini SAS Connector C t J41 J7 73 http://www.tyan.
M1235 Front View PW2 FAN7 PW1 FAN1 FAN2 FAN3 J40 J43 FAN4 J42 FAN5 J18 J45 J41: SGPIO J15: CPLD_JTAG FAN6 J7: Fan Header J39: Mini SAS Connector 74 http://www.tyan.
M1232/M1235 Rear View J10 (HDD0) LED1 LED2 J11 (HDD1) LED3 LED4 J13 (HDD2) LED5 LED6 J14 (HDD3) LED7 LED8 75 http://www.tyan.
3.8.2 M1232/M1235 Connector Pin Definitions PW1 Pin Definition 1 +12V 2 GND 3 GND 4 +5V PW2 Definition GND +12V Pin 1 3 Pin 2 4 Definition GND +12V Pin 1 3 5 7 9 Pin 2 4 6 8 10 Definition GND 3.
J40 PWM Control Jumper Pin 1 2 3 Pin 1-2 closed: (Default) Definition CPU_PWM PWM_12 CPU_PWM2 J43 SGPIO Jumper Switch Pin Definition 1 +3V3 2 STRAPO 3 GND Pin 1-2 closed: for Intel Platform Pin 2-3 closed: for AMD Platform & LSI SAS Controller (Default) J42 (Reserved) Pin 1 2 3 Pin 1-2 closed: (Default) Definition +3V3 STRAP1 GND 77 http://www.tyan.
3.9 1. Replacing the Power Supply Disconnect the power cables from the motherboard and the M1232. PSU to M1232/M1235 Backplane (BP) Board PSU Connect to M1232/M1235 2x2P PWR P3 → PW2 B4P P4 → PW1 78 http://www.tyan.
PSU to S8226 MB 2. Power Supply Unit (PSU) Connect to S8226 2x12P PWR P1 → J18 2x4P PWR P2 → J26 2x4P PWR P7 → J52 PSMI P8 → J31 Remove nine (9) screws that secure the power supply to the chassis. 79 http://www.tyan.
3. Remove the power supply bracket and then slide out the whole power supply unit. 4. Install a new power supply unit following the steps in reverse. 80 http://www.tyan.
Appendix I: Cable Connection Tables 1. System Fan Connector System Fan to M1232/M1235 Backplane (BP) Board System Fan Connect to M1232/M1235 Fan1 → → → → → FAN2 Fan2 Fan3 Fan4 Fan5 FAN3 FAN4 FAN5 FAN6 2. SATA HDD Cable M1232/M1235 SATA/SAS Backplane (BP) Board to S8226 MB Cable M1232 Connect to S8226 MB Mini-SAS Cable J39 → J20 (S8226GM3NR) J17 (S8226WGM3NR) Fan cable J7 → J28 3.
4. Power Supply Cables PSU to S8226 MB Power Supply Unit (PSU) Connect to S8226 2x12P PWR P1 → J18 2x4P PWR P2 → J26 2x4P PWR P7 → J52 PSMI P8 → J31 PSU to M1232/M1235 Backplane (BP) Board PSU Connect to M1232/M1235 2x2P PWR P3 → PW2 B4P P4 → PW1 5. Chassis Intrusion Cable Chassis Intrusion Cable Chassis Connect to S8226 MB Intrusion Cable → JP4 82 http://www.tyan.
Appendix II: FRU Parts Table GT24-B8226 FRU Parts Item Model Number Part Number Picture Power Supply CPSU-0520 471015200263 FAN Heatsink & Cooler CFAN-0241 336252012294 CHSK-0320 343769000004 Quantity Description 1 500W single Power Supply 6 14700RPM,40*40*28MM 2 AMD C32 1U Passive Heatsink M2091 / 1 PCI-E X16 1U Riser Card(Left) M2091-R / 1 PCI-E X16 1U Riser Card (Right) CRAL-0031 452783400001 1 Slide Rail Kit CRAL-0150 340740900010 1 Mounting Ear Kit CCBL-067O 42278430000
NOTE 84 http://www.tyan.
Appendix III: Technical Support If a problem arises with your system, you should first turn to your dealer for direct support. Your system has most likely been configured or designed by them and they should have the best idea of what hardware and software your system contains. Hence, they should be of the most assistance for you.
Returning Merchandise for Service During the warranty period, contact your distributor or system vendor FIRST for any product problems. This warranty only covers normal customer use and does not cover damages incurred during shipping or failure due to the alteration, misuse, abuse, or improper maintenance of products. NOTE: A receipt or copy of your invoice marked with the date of purchase is required before any warranty service can be rendered.
