Warranty

Warranty Policy
TYC/Genera Corporation warrants its products to be free from defects in material and
workmanship for as long as they remain installed on the vehicle for which they were originally
purchased. Any TYC product found to be defective shall be repaired or replaced through its
original supplying wholesale distributor.
This warranty is non-transferable and will be voided under any of the following conditions:
1. Use in commercial or fleet, governmental, off-road, or racing applications.
2. Failure due to natural/environment forces; either external or internal erosion,
including effects of salt-air corrosion and electrolysis from internal cooling
system fluids.
3. If Genera determines alteration, improper use or installation, negligence, or
operating conditions in excess of original design.
4. A faulty vehicle engine temperature warning system.
5. Improper installation causing damage to connection threads.
6. Removal of any stamp, label or manufacturer’s identification.
This warranty applies only to those products which have been installed in accordance with
accepted industry standards by a recognized service dealer and certified technician. Subsequent
repair or replacement claims must receive advance approval from Genera prior to
commencement of work. Cost of removal, installation, and incidental or consequential damage
are expressly excluded. All parts submitted for warranty must accompany the original receipt and
be returned freight prepaid. The customer assumes all risks and cost of defective product when
in route to the participating facility.
Warranties may vary between product line offerings; please consult your local sales
representative for further information on our warranty policies
TYC directs customers to their distribution centers for support:
West (Ontario, CA) 909-673-9888 8:30am-5:30pm Pacific Time
Central (Coppell, TX) 972-471-4588 8:30am-5:30pm Central Time
Midwest (Aurora, IL) 630-898-6330 8:30am-5:30pm Central Time
East (Monroe Township, NJ) 609-409-8168 8:30am-5:30pm Eastern Time
Southeast (Suwanee, GA) 770-945-7966 8:30am-5:30pm Eastern Time
Website: http://www.genera.com/index.html
Manufacturers’ warranties may not apply in all cases, depending on factors such as use of the product,
where the product was purchased, or who you purchased the product from. Please review the warranty
carefully, and contact the manufacturer if you have any questions.