User Manual

Preliminary 2003-11-21
DUAL ANTENNA SCANMAX PRO DEACTIVATOR CONTROLLER 8200-0365-01, REV. 1A
INSTALLATION AND SERVICE GUIDE
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Troubleshooting
Basic Troubleshooting
If the deactivator is not deactivating
labels…
1. Ensure all cables are plugged into the
controller. Do not hot plug the antenna cable or
the power cable from the controller.
2. Is the green LED on the controller lit?
• If not, there is no ac power and the unit
cannot operate. Ensure the power supply
is plugged into the ac outlet. If it is, check
your store breaker panel.
• If it is, go to next step.
3. With no EAS label on the antenna check the
color of the status indicator on the controller.
• Green—go to next step.
• Blinking green—transmitter is disabled or
the unit is in Detect Only Mode. This
occurs if the unit was configured with an
optional remote and/or key switch and that
remote was removed or damaged. To
enable deactivation, turn the key switch of
the remote unit to the on position and the
light should turn solid green. This also
bypasses any scan-enable function. If not
in Detect Only Mode and no optional
remote is connected, place a service call.
• Yellow or red is solid or blinking—call the
Customer Response Center to place a
service call.
Note: It is possible that a hard tag (non-
deactivateable label such as that placed on
clothing) is within the deactivation area.
• If a remote is present: A slow ‘beep’
indicates this as an issue and the tag must
be found and removed from the
deactivation area.
• If the remote is not present: Turn the unit
on and off using the green rocker switch. If
the green status LED comes on and there
is an immediate 2 to 3 deactivations and
then deactivation no longer continues,
there is a non-deactivateable label present
that must be removed from the
deactivation area.
If the system indicates the presence of a non-
deactivateable label, but none is found, call the
Customer Response Center for service.
If the deactivator continuously
deactivates…
This indicates interference from nearby POS
equipment picked up by the deactivation antenna.
Try to reposition equipment such as check readers
or displays. If deactivation continues, a service call
is necessary.
If deactivation height is significantly less
than it should be…
Is the MMS LED mode indicator solid yellow?
If yes, this indicates low power deactivation,
typically 7.6cm (3in), but dependent on antenna
type. If low power deactivation is not a
requirement, press the PROG button until both
MODE LEDs go out.
The deactivator automatically adjusts its detection
and deactivation areas continuously based on the
noise environment. Typical operation should be at
about 2.5cm (1in) less than what it would be if the
Threshold were set manually. If operation is
outside this tolerance, do the following:
1. Be sure a label is not within the deactivation
area.
2. Turn power off and on by unplugging and then
replugging the ac line cord in the ac outlet.
3. Once the status light turns green, wait five
seconds and check the deactivation/detection
height.
4. If performance remains poor, call the Customer
Response Center to place a service call.
Certain types of counter installations may cause
the deactivation height to be less than the height
indicated by the configurator. In rare instances, the
counter type may even cause deactivation
attempts at a height outside the height specified.
To ensure the deactivator operates within the
indicated height, use Detection Compensation. See
“If Deactivation Height is Low” and “If the
Deactivator Fires at a Label Outside the Dx Area”.