User's Manual

Company Confidential-Preliminary
E-MAX EAS DETECTOR INSTALLATION AND TROUBLESHOOTING GUIDE (8000-2853-01, REV. 01)
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Setting the Transmit Setting the Transmit
Pedestal for 240VacPedestal for 240Vac
WARNING:WARNING: RISK OF ELECTRIC SHOCK!
Disconnect the transmit pedestal from the
AC source BEFORE making this
adjustment.
A jumper adjustment inside the transmit pedestal
allows it to be connected to a 240Vac power
source. To prepare the pedestal, do the following:
1. Pull up on the lens cover to detach it.
2. Loosen the two captive screws securing the
pedestal cover.
3. Slip a slotted screwdriver between the covers
where shown to “pop” them apart.
4. Remove plug to access the jumpers JW1 and
JW12.
5. Remove jumper JW1 and move jumper JW12
to the 240Vac setting.
6. Reinstall the cover by performing Steps 1–3 in
reverse order.
JW1
JW12
120V 240V
Screws
Lens
TroubleshootingTroubleshooting
DeaDead Systemd System
Note: If the transmit pedestal emits a degrading
sound (dying gasp), this sound is an indication that
power was just removed from the pedestal.
If the green lamp at the top of the transmit pedestal
is not on, the pedestal may be without power.
Ensure the detector is connected to the power
source.
If the pedestal is connected to the AC outlet, check
that the circuit breaker in your store’s breaker box
is not tripped. If it is, reset it and recheck detector
performance.
If the breaker will not stay on, call maintenance. If
breaker is OK, the detector needs service. Call for
assistance.
False AlarmsFalse Alarms
Nearby electronic devices or hidden tags can
cause the transmit pedestal to alarm.
1. To help you diagnose the problem, observe the
red alarm light. What is it doing?
• Flashing once every 4 seconds (auto
phasing mode). Detector is attempting to
adjust to nearby electronic equipment.
Turn off nearby signs and motors in the
area one-at-a-time and see if the light goes
out.
• Flashing twice every 4 seconds. Tagged
products are too close to the pedestals. Go
to step 2.
2. Move all tagged products at least 3m (10 ft)
from pedestals. Do alarms stop?
• Yes. You are done.
• No. Look for one or more hidden tags
within 3m (10') of pedestals.