Full Product Manual

64
TM
WARRANTY
MODEL NUMBERS: TDT-011-0101, TDT-021-0101, TDT-021-0102, TDT-021-0103, TDT-021-0104, TDT-021-0105, TDT-021-0106,
TDT-021-0107
(the “Products” or “Product” when referencing a singular product herein).
TYTUS Grills, LLC (“TYTUS”) warrants the Products identied above to be free from defects in material and workmanship,
for the specic Warranty Periods set forth below for specic parts or components of the Products, under proper use,
maintenance, and care according to the owner’s manual, warnings, and instructions accompanying the Products:
WARRANTY PERIODS:
* PLEASE NOTE – Proof of purchase evidencing the date of the original customer purchase, or the date of the spare
part shipment or incorporation into the Product if applicable, is REQUIRED for all warranty service. The express
warranty set forth herein (the “Warranty”) is subject to all terms set forth herein below.
1. WARRANTY SERVICE (PARTS, LABOR AND/OR REPLACEMENT): During the Warranty Periods set forth above,
if the parts or components covered by each respective Warranty Period are determined by TYTUS or a TYTUS
authorized customer service provider to be defective in material or workmanship, TYTUS will, at its sole discretion
and option: (i) repair the defective part or component at no charge to the original customer, (ii) replace the
defective part or component with a new or refurbished part of similar or better quality, at no charge to the original
customer, or (iii) refund the original, documented purchase price of the Product (excluding tax) to the original
customer upon return of the defective Product as directed by TYTUS. After the applicable Warranty Period, the
customer must pay for all parts, shipping and handling, labor, and replacement costs associated with the Product
or any part or component thereof, regardless of any defects in the Product or any part or component thereof.
A) SHIPPING COSTS: Notwithstanding the foregoing, the customer is responsible for any shipping or
transportation charges incurred to ship or otherwise deliver the Product or part(s) to TYTUS or a TYTUS
authorized service provider for diagnosis, repair or replacement during or after the Warranty Periods. The
customer shall not return the Product or any part or component thereof to TYTUS without TYTUS’s prior written
consent. TYTUS recommends that the customer insure the Product or any part or component for its full
replacement cost when shipping.
B) TIMING AND PROCEDURE: Before Warranty service can commence, the original customer purchaser must
contact TYTUS for problem determination and service procedures. Proof of purchase in the form of a bill of sale
or receipted invoice, evidencing that the Product is within the Warranty Period, MUST be presented to a TYTUS
authorized customer service provider in order to obtain the requested service. Please call the Toll Free Customer
Service Line at [phone] to obtain Warranty Service and Troubleshooting information. Please have your
model and serial number available, along with your date of purchase of the Product. You can also visit us online
PARTS OR COMPONENTS COVERED: TIME PERIOD COVERED:
Stainless Steel Burners 5 years from the date of the original customer
purchase*
Porcelain-enameled Cast Iron Cooking Grates 3 years from the date of the original customer
purchase*
Powder-coated and Porcelain-coated parts
of the Product
1 year from the date of the original customer
purchase*
All other parts of the Products not specied
above (excluding spare parts discussed below)
1 year from the date of the original customer
purchase*
Any spare parts provided by TYTUS for use in any
of the Products, and any replacement parts used
in a repair performed by an authorized TYTUS
dealer.
90 days from the date the spare or replacement
part is rst shipped to the customer, or the date
the part is incorporated into the Product by an
authorized TYTUS dealer, whichever comes rst.*