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UniFi™ AP-Pro User Guide Table of Contents Table of Contents Chapter 1: Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Network Topology Requirements . . . . . . . . . . .
UniFi™ AP-Pro User Guide Table of Contents Chapter 11: User/Guest Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 History . . . . . . . . . . . . . . . . . . .
UniFi™ AP-Pro User Guide Chapter 1: Product Overview Chapter 1: Product Overview Network Topology Requirements Thank you for purchasing the Ubiquiti UniFi AP-Pro. A DHCP-enabled network (for the wired Access Point to obtain an IP address as well as for the wireless Access Points after the deployment) The UniFi AP-Pro works with the UniFi AP, AP-LR, AP-Mini, AP-Outdoor, and AP-Outdoor 5G.
UniFi™ AP-Pro User Guide Hardware Overview Front Chapter 1: Product Overview Back Reset Button The reset button serves two functions: Restart It will restart the device when you press and release it quickly. Restore Factory Defaults When you press and hold it for more then five seconds, it will restore the device to the factory default settings. LED Indicates the status of the device. See the table below for details. LED Color Status Flashing White Initializing.
UniFi™ AP-Pro User Guide Chapter 2: Installation Chapter 2: Installation 6. Align the notch on the UniFi AP-Pro with the notch on the Mounting Bracket. Hardware Installation The UniFi AP-Pro can be mounted to the wall or ceiling. Perform the steps for the appropriate installation: Wall Mount 1. Position the Mounting Bracket at the desired location on the wall with the cable feed slot pointed towards the floor. 2. Use a pencil to mark the three holes on the wall.
UniFi™ AP-Pro User Guide 3. Use a 3 mm drill bit to drill the screw holes, and cut or drill the 25 mm hole for the Ethernet cable feed. Chapter 2: Installation 7. Align the notch on the UniFi AP-Pro with the notch on the Mounting Bracket. 4. Secure the Mounting Bracket to the ceiling tile using the Ceiling Backing Plate, M3X50 Flathead Screws, and M3 Keps Nuts. 8. Turn the UniFi AP-Pro clockwise until it locks into place.
UniFi™ AP-Pro User Guide Chapter 2: Installation Connect to the PoE GigE Adapter Software Installation 1. Connect the other end of the Ethernet cable coming from the Main Ethernet Port of the UniFi AP-Pro to the Ethernet port labeled POE on the PoE GigE Adapter. Insert the UniFi Controller software CD into your CD-ROM drive and follow the instructions for your specific computer type. Mac Users 1. Click the Install icon. 2.
UniFi™ AP-Pro User Guide Chapter 2: Installation PC Users Configuring the UniFi Controller Software 1. Launch UniFi-installer.exe. 1. The UniFi Controller software startup will begin. Click Launch a Browser to Manage Wireless Network. 2. Click Install. 2. Select your language and country. Alternatively, you click restore from a previous backup to use a file that contains your backup settings. Click Next. 3. If your computer doesn’t have Java 1.6 or above installed, you will be prompted to install it.
UniFi™ AP-Pro User Guide 4. The UniFi Installation Wizard will create a secure primary wireless network for your devices. Perform the following steps: a. Enter the wireless network name (SSID) in the Secure SSID field. Chapter 2: Installation A login screen will appear for the UniFi Controller management interface. Enter the admin name and password that you created and click Login. Proceed to the next chapter for information on using the UniFi Controller software. b.
UniFi™ AP-Pro User Guide Chapter 3: Using the UniFi Controller Software The UniFi Controller software that comes with your UniFi AP-Pro has a browser-based interface for easy configuration and management. To access the interface, perform the following steps: 1. Launch the UniFi Controller application if hasn’t already been started. Mac users: Go > Applications > UniFi Windows users: Start > All Programs > Ubiquiti UniFi. 2. The UniFi login screen will appear.
UniFi™ AP-Pro User Guide Alerts Chapter 3: Using the UniFi Controller Software Settings > System Important events are displayed in the alerts window. The date and time of the event and the message are displayed. System Configuration System Name Editable field with the system name. Search Allows you to enter text you want to search for. Simply begin typing; there is no need to press Enter. Show Archived Show all of the alert messages that have been archived.
UniFi™ AP-Pro User Guide Remote Logging Enable to define a remote syslog server. Enter the IP address and port of the syslog server. Click Apply to save any changes that you have made. Mail Server When enabled, UniFi will send email alerts when triggered (Pending Access Points and Disconnected Access Points) to the administrator email address specified under Settings Admin Settings > Admin Preferences > Email Alert.
UniFi™ AP-Pro User Guide Expiration (Option only available when using No authentication or Simple Password authentication) Allows the specification of guest login expiration after a designated period of time. Options include: 8 hours, 24 hours, 2 days, 3 days, 4 days, 7 days, and User-defined. User-defined can be designated in minutes, hours, and days. Custom Portal (Option only available when using External Portal Server authentication) Enter the IP address using the following format: 192.168.0.0.
UniFi™ AP-Pro User Guide When logging in with Payment-based Hotspot authentication, guests will be required to select the package type, click the payment choice, and accept the Terms of Use before gaining access to the Internet. Chapter 3: Using the UniFi Controller Software Wireless Configurations Name Displays the wireless network name (SSID). Security Displays the type of security being used on your wireless network. Guest Network Indicates whether the network is a guest network.
UniFi™ AP-Pro User Guide - WPA-Personal WPA™ or Wi-Fi Protected Access was developed as an encryption method stronger than WEP. WPA-Personal requires a passphrase to connect to the wireless network. Chapter 3: Using the UniFi Controller Software Settings > User Groups Security Key Enter the passphrase that users will use to connect to the wireless network. - WPA-Enterprise WPA Enterprise uses a RADIUS server to authenticate users on the wireless network.
UniFi™ AP-Pro User Guide Chapter 3: Using the UniFi Controller Software Admin The Admin tab displays server version information, allows system backups to be created and downloaded, allows system restoration from backup files, and allows configuration information to be downloaded to assist in support issues. Server Information Version The software version is displayed here. If there is an update, UniFi will automatically download it and display it here.
UniFi™ AP-Pro User Guide Chapter 4: Map Tab The UniFi Controller software allows you to upload custom map images of your location(s) or use Google Maps™ for a visual representation of your wireless network. When you initially launch the UniFi Controller application, a default map is displayed. Chapter 4: Map Tab Once you’ve created the map, you can upload it to the UniFi Controller software by performing the following steps: 1. Click Configure Maps.
UniFi™ AP-Pro User Guide 2. Click Add a Map. Chapter 4: Map Tab Adding a Google Map Add a Map To add a Google Map to the UniFi Controller software Map view: 1. Click Configure Maps. Configure Maps button 3. Enter a map name in the Description field and click Upload my own. Click the Browse button to locate the file to use as a map (valid file formats are .jpg, .gif, and .png). Click Continue. 2. Click Add a Map. Add a Map 4. Click Close. Ubiquiti Networks, Inc.
UniFi™ AP-Pro User Guide 3. Enter a map name in the Description field and click Use Google Maps. Click Continue. Chapter 4: Map Tab 6. You need to be signed in with a Google account to obtain a Google Maps API key. 7. Review the terms and conditions and click the checkbox next to I have read and agree with the terms and conditions. 8. Navigate back to the UniFi window and copy the address that UniFi displays in the address bar.
UniFi™ AP-Pro User Guide 13. The default Google Map location will appear. Click the Set Location button in the lower left. Chapter 4: Map Tab 16. Click Close. 17. You can adjust the zoom using the slider on the right. Set Location button 14. Select Specify Address to enter an address. Type in the address and then click Go. You also have the Specify Coordinates option to enter the latitude and longitude of a specific location. 15. The specified location should appear. Click Save. Ubiquiti Networks, Inc.
UniFi™ AP-Pro User Guide Chapter 4: Map Tab Wired/Wireless Access Point Shows the location of the Access Point on the map. Guests Displays the MAC address of guests that are connected to the guest network. Click and hold this icon to drag the Access Point to another location on the map. Click the Access Point icon to reveal additional options. Click a blank area of the map to hide them. Configuration Allows you to change the alias name of the device and channel setting.
UniFi™ AP-Pro User Guide Coverage Displays a visual representation of the wireless range covered by the Access Point. Topology Displays a visual representation of the network configuration and connections between Access Points. Any devices that is wirelessly connected will have a wireless icon next to it. A path of arrows will indicate which device the wireless device is downlinking from. Chapter 4: Map Tab Zoom Slider Use to zoom the map detail in and out.
UniFi™ AP-Pro User Guide Chapter 4: Map Tab 3. Enter the distance that the line represents in the Distance: field. The distance is specified in meters by default but you can switch to feet using the drop-down selection menu on the right. Click Next. Ubiquiti Networks, Inc.
UniFi™ AP-Pro User Guide Chapter 5: Statistics Tab Chapter 5: Statistics Tab Quick Look The Statistics tab provides a visual representation of the network traffic connected to your managed APs. Charts representing the number of clients and network traffic are displayed. An hour by hour chart of the usage over the last 24 hours is also displayed on this screen.
UniFi™ AP-Pro User Guide Chapter 5: Statistics Tab Current Usage - Top Access Points # of Clients Displays a visual pie chart representation of the client distribution on the most active Access Points. Place the mouse cursor over the chart for percentage details. Traffic Displays a visual pie chart representation of traffic on the most active Access Points. Place the mouse cursor over the chart for percentage details.
UniFi™ AP-Pro User Guide Chapter 6: Access Points Tab The Access Points tab displays a list of managed Access Points, each displaying its icon, name, IP address, status, number of clients connected, download/upload statistics, and transmit/receive channel. You can click any of these column headers to change the list order. Chapter 6: Access Points Tab Disconnected Displays if the Access Point is unreachable by the UniFi Controller software.
UniFi™ AP-Pro User Guide Chapter 6: Access Points Tab Adopt Click to adopt an Access Point that appears under Access Points > Pending at the top of the interface. The Status will appear as Adopting until the Access Point is connected. Upgrade If a software upgrade is available for the Access Point, click Upgrade to install the latest UniFi firmware on the device. The Status will appear as Upgrading until the process is complete and the Access Points reconnects to the UniFi Controller software.
UniFi™ AP-Pro User Guide Chapter 7: Users Tab The Users tab displays a list of users that are connected to the primary wireless network of the Access Point. Chapter 7: Users Tab Access Point Displays the hostname or alias of the Access Point. You can click the name to get additional details on the Access Point. Signal Displays the signal strength and type from the Access Point to the client. If a lightning bolt symbol is present, the device is in power save mode.
UniFi™ AP-Pro User Guide Chapter 7: Users Tab Activity Displays the level of activity for each user. Bars Activity Level (Bytes per second) Idle 500 8000 64000 512000 2048000 Uptime Displays the total time the user has been connected for this session. Actions Click an action button to perform the appropriate action. Block Click this button to block a specific user from accessing the Access Point. This will add the client to the Blocked Device list.
UniFi™ AP-Pro User Guide Chapter 8: Guests Tab The Guests tab displays a list of users that have connected to the guest network of the Access Point. Chapter 8: Guests Tab Access Point Displays the hostname or alias of the Access Point. You can click the name to get additional details on the Access Point. Signal Displays the signal strength and type from the Access Point to the client. If a lightning bolt symbol is present, the device is in power save mode.
UniFi™ AP-Pro User Guide Chapter 8: Guests Tab Activity Displays the level of activity for each guest. Bars Activity Level (Bytes per second) Idle 500 8000 64000 512000 2048000 Uptime Displays the total time the guest has been connected for this session. Actions Click an action button to perform the appropriate action. Block Click this button to block a specific guest from accessing the Access Point. Reconnect Click this button to reconnect a specific guest to the Access Point.
UniFi™ AP-Pro User Guide Chapter 9: Offline Clients Tab Chapter 9: Offline Clients Tab Down Displays the total bytes of data received by the user. The Offline Clients tab displays a list of clients that have connected to the guest or primary network of the Access Point at some time during the period specified. Up Displays the total bytes of data sent by the user. Actions Click an action button to perform the appropriate action.
UniFi™ AP-Pro User Guide Chapter 10: Access Point Details UniFi Access Points connect to the UniFi Controller software either by Ethernet, denoted as Connected, or by a wireless connection, denoted as . (The UniFi AP-Pro does not support wireless uplinks for the initial release, but it will with a future firmware upgrade.) Based on connection type, options under each tab vary. Chapter 10: Access Point Details # Users Displays the number of users connected to the primary network.
UniFi™ AP-Pro User Guide Chapter 10: Access Point Details Radio (11n/b/g) or Radio (11n/a) Channel Displays the wireless channel being used. Click Radio (11n/b/g) or Radio (11n/a) to display the channel and transmit/receive statistics. Transmit Power Displays the EIRP in dBm. Note: If the device has an external antenna, you can place the mouse over the icon for additional details. TX Pkts / Bytes Displays the number of packets and total bytes transmitted by the Access Point.
UniFi™ AP-Pro User Guide Guests Chapter 10: Access Point Details Configuration Allows you to change device configuration settings. Click the apply button to commit any changes. Config Name Displays the name (MAC address if not defined) of users connected to the guest network of the selected Access Point. You can click the links under Name to display additional details of each user (see “User/Guest Details” on page 40 for more information).
UniFi™ AP-Pro User Guide Radio(s) Chapter 10: Access Point Details 11n only Only supports wireless-n devices. 11g only Only supports wireless-g devices. Click apply to save any changes that you have made. WLANs Allows the deployment of different WLANs on different Access Points. Radio (11n/b/g) or Radio (11n/a) Channel Select a channel or leave the default auto setting. You can also use the default HT20 for 20 MHz operation or HT40 for 40 MHz operation.
UniFi™ AP-Pro User Guide Chapter 10: Access Point Details Network The Access Point can be configured to obtain an IP address automatically or configured with a static IP address. Network Settings Enabled Select to enable or clear to disable override settings on the WLAN. VLAN Select to enable VLAN or clear to disable VLAN. VLAN ID The VLAN ID is a unique value assigned to each VLAN at a single device; every VLAN ID represents a different Virtual Local Area Network.
UniFi™ AP-Pro User Guide Chapter 10: Access Point Details Access Point - Heartbeat Missed When a wired Access Point is disconnected from the router, its state will initially change to # , followed by ; . Static IP Choose this option to assign the static IP address, Subnet mask, Gateway, Preferred DNS, and Alternate DNS for the Access Point. - IP address Enter the IP address for the Access Point. - Subnet mask Enter the subnet mask for the Access Point.
UniFi™ AP-Pro User Guide Chapter 10: Access Point Details Access Point - Isolated Access Point - Managed by Other When an Access Point is in an ; state, you can reestablish a connection to the UniFi Controller software using one of two methods: When an Access Point is in #< $ state, this indicates that the Access Point is not in the default state but it is not controlled by the UniFi Controller. Reconnect the Access Point to the router.
UniFi™ AP-Pro User Guide Advanced Adoption Chapter 10: Access Point Details Access Point - Pending Approval When an Access Point is in 1 @@ % state, this indicates that the Access Point is in the default state and is available for adoption. MAC address Displays the MAC address of the Access Point. Model Displays the model information. IP The IP address and SSH port of the Access Point are populated here. Username Enter the SSH Username for management access.
UniFi™ AP-Pro User Guide Chapter 10: Access Point Details Forget this AP Forget Click to remove the Access Point from management by the UniFi Controller software and to restore it to factory default settings. Note: Use caution when clicking . This will restore the Access Point to factory settings when in a Connected state. Do not use the ? option when the Access Point is in an ; state.
UniFi™ AP-Pro User Guide Chapter 11: User/Guest Details Chapter 11: User/Guest Details Statistics The User and Guest hyperlinks bring up the User/Guest Details window. There are four clickable tabs at the top of the window and two buttons located on the bottom of the window. The buttons are accessible from any of the tabs and perform the following actions: Block Allows you to block the selected user from accessing the network. Reconnect Allows you to reconnect a user that has been blocked previously.
UniFi™ AP-Pro User Guide History Date/Time Displays the date and time the user connected to the Access Point. Chapter 11: User/Guest Details Debug Debug Allows you to force a device to connect to a specific Access Point. Duration Displays the time duration that the user was connected to the Access Point. Down Displays how many bytes were downloaded by the user during the session. Up Displays how many bytes were uploaded by the user during the session.
UniFi™ AP-Pro User Guide Chapter 12: Hotspot Manager Chapter 12: Hotspot Manager Download Displays the total number of bytes downloaded by the guest. Hotspot Manager includes four main tabs when accessed by the UniFi Controller admin account. These tabs include Wireless Guests, Payments/Transactions, Vouchers, and Operator Accounts. Upload Displays the total number of bytes uploaded by the guest. The UniFi Controller admin can create operator accounts for the Hotspot Manager.
UniFi™ AP-Pro User Guide Chapter 12: Hotspot Manager Status Displays the status of the transaction. Operator Accounts Actions Allows you to refund a customer if necessary by clicking the button. Allows the creation of Operator Accounts that can log in to Hotspot Manager to manage wireless guests, payments/ transactions, and vouchers. Vouchers Allows the creation of vouchers including a distributable code, duration values, and use restrictions.
UniFi™ AP-Pro User Guide Appendix A: Portal Customization Overview With Portal Customization, the UniFi Controller software allows complete branding of a portal implementation, allowing you to “white label” your wireless internet service as if you had developed it yourself. In order to provide the maximum flexibility in your branding effort, the UniFi Controller software provides total access to the portal directory on the system in which it is installed.
UniFi™ AP-Pro User Guide Appendix A: Portal Customization 6. Double-click the portal folder to open it. Mac 1. Navigate to Go > Applications. 2. Control-click the UniFi application and select Show Package Contents. Windows The Windows files are located in the following location: :\Users\\Ubiquiti UniFi\ data\portal Customizable Default Files The following default customizable html and css files can be found in the portal folder: index.html The main landing page. 3.
UniFi™ AP-Pro User Guide Appendix B: UniFi Discovery Utility Overview The Ubiquiti UniFi Discovery Utility includes tools that allow the discovery and management of UniFi Enterprise WiFi System Access Points. It is installed automatically as part of the UniFi Controller software installation process. See “Software Installation” on page 5 for more information.
UniFi™ AP-Pro User Guide Manage Click to set the inform URL, allowing the Access Point to be managed by an instance of the UniFi Controller software running in a NOC or in the cloud (see “Network Topology Requirements” on page 1 for a visual representation of this configuration). The following window appears: Appendix B: UniFi Discovery Utility Reboot Click to reboot Access Point.
UniFi™ AP-Pro User Guide Appendix C: Specifications Appendix C: Specifications UniFi AP-Outdoor (UAP-Pro) Dimensions 20 x 20 x 3.65 cm Weight 298 g (358 g with Mounting Kits) (2) 10/100/1000 Ethernet Ports Networking Interface Buttons Reset Wi-Fi Standards 802.11 a/b/g/n Power Method Passive Power over Ethernet (48V), 802.3af Supported Power Supply 48V, 0.5A PoE Adapter Included Max.
UniFi™ AP-Pro User Guide Appendix D: Safety Notices Appendix D: Safety Notices 1. Read, follow, and keep these instructions. 2. Heed all warnings. 3. Only use attachments/accessories specified by the manufacturer. WARNING: Do not use this product in location that can be submerged by water. WARNING: Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lightning. Electrical Safety Information 1.
UniFi™ AP-Pro User Guide Appendix E: Warranty General Warranty UBIQUITI NETWORKS, Inc (“UBIQUITI NETWORKS”) represents and warrants that the Products furnished hereunder shall be free from defects in material and workmanship for a period of one (1) year from the date of shipment by UBIQUITI NETWORKS under normal use and operation.
UniFi™ AP-Pro User Guide Appendix F: Compliance Information Appendix F: Compliance Information Cet appareil est conforme à la norme RSS Industrie Canada exempts de licence norme(s). Son fonctionnement est soumis aux deux conditions suivantes: 1. cet appareil ne peut pas provoquer d’interférences et FCC Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device complies with Part 15 of the FCC Rules.
UniFi™ AP-Pro User Guide RoHS/WEEE Compliance Statement Appendix F: Compliance Information detallada sobre la eliminación segura de su aparato usado, consulte a las autoridades locales, al servicio de recogida y eliminación de residuos de su zona o pregunte en la tienda donde adquirió el producto. Français English European Directive 2002/96/EC requires that the equipment bearing this symbol on the product and/ or its packaging must not be disposed of with unsorted municipal waste.
UniFi™ AP-Pro User Guide Appendix G: Declaration of Conformity Česky [Czech] Dansk [Danish] Nederlands [Dutch] UBIQUITI NETWORKS tímto prohla uje, e tento UBIQUITI NETWORKS device, je ve shod se základními po adavky a dal ími p íslu n mi ustanoveními sm rnice 1999/5/ES. Undertegnede UBIQUITI NETWORKS erklærer herved, at følgende udstyr UBIQUITI NETWORKS device, overholder de væsentlige krav og øvrige relevante krav i direktiv 1999/5/EF.
UniFi™ AP-Pro User Guide Appendix H: Contact Information Appendix H: Contact Information Ubiquiti Networks Support Ubiquiti Support Engineers are located around the world and are dedicated to helping customers resolve software, hardware compatibility, or field issues as quickly as possible. We strive to respond to support inquiries within a 24-hour period. Email: support@ubnt.com Phone: 408-942-1153 (9 a.m. - 5 p.m. PST) Online Resources Wiki Page: wiki.ubnt.com Support Forum: forum.ubnt.