User manual

56
Q & A, Troubleshooting
A superimposed digital page is created.
Make sure to press the New button on the front panel every time when
you turn a paper sheet on the notepad to start a new digital page, and
make sure that the Page icon on the LCD monitor shows an empty
page .
Note: You can repair superimposed pages with the Untangle function
(see section 4.7).
The problems of D-Note or Digital Ink Pen.
1. The batteries in the D-Note may have run out of power during a
note taking session. Please replace the batteries (see section 2.1
for instructions).
2. The battery in the digital pen may have run out of power during a
note taking session. Please check if the pen icon on the LCD
display is either white
or black (see also section 3.2) in note
taking mode to ensure the digital pen is working.
3. Please check if the battery cover is properly closed in note taking
mode.
4. You may have put the notepads thicker than the maximum
thickness. This will be caused the digital pen tip to move outside of
the reading height range of the D-Note. Please check if the pen
icon on the LCD display is either white
or black (see also section
3.7) in note taking mode to ensure a proper reading height
distance.
5. After you have switched on the device, it may take a few seconds
for the page icon -
or - to appear on the LCD display. Please
wait for the D-Note to properly start up.
6. You may set the auto-suspend timer too short. (See section 3.6.3.).
Please increase the auto-suspend time.
7. Do not use two pens at the same time, or place one pen on the
notepad while writing with another one.
8. D-Note has not connected to PC yet.