Specifications

DSD 700 OPERATING INSTRUCTIONS 33
TROUBLESHOOTING
DSD Front Panel Message or Display on TV Screen Possible Cause Remedies
Three flashing
dashes and Error
Dot
‘NO SIGNAL’
or
SEARCHING FOR SIGNAL AT
11823 MHZ
Faulty installation
Signal problem
Heavy rain ( Normal operation will
resume as soon as the rain
subsides)
Check, repair or replace
cables.
Check IRD installation
settings.
Realign the dish.
Replace with an
approved model dish.
Call the Service
Provider.
Error Dot E04 Please insert Smart Card The Smart Card is not inserted Reinsert Smart Card and
wait 30 seconds.
Call the Service
Provider.
Error Dot E05 Unknown Card The Smart Card is not applicable
to this system
Reinsert the Smart Card
and wait 30 seconds
Call the Service Provider
Error Dot E06 Smart Card failure The Smart Card is damaged. Call the Service Provider
Error Dot E07 Checking Smart Card The IRD is briefly checking the
Smart Card
If after 30 seconds the
message is still
displayed, reinsert the
Smart Card
Call the Service Provider
Error Dot E14 Service is currently scrambled There is a problem with the
transmission
Wait for resumption of
transmission
Error Dot E15 Smart Card error Smart Card damaged Call the Service Provider
Error Dot E16 Service is currently scrambled Access to service denied Call the Service Provider
Error Dot E17 Service is currently
scrambled
Access to service denied Call the Service Provider
Error Dot E18 Unknown card The Smart card is not applicable to
this system
Insert the correct Smart
card
Call the Service Provider
Error Dot E19 Service is currently scrambled Access to service denied Call the Service Provider
to renew subscription
Error Dot E20 Service is currently scrambled Access to service denied Call the Service Provider
Error Dot E21 Service is currently scrambled Access to service denied Call the Service Provider
Error Dot E24 Service is currently scrambled Access to service denied Call the Service Provider
Error Dot E30 Service is currently scrambled Access to service denied Call the Service Provider
Error Dot E31 Service is currently scrambled Access to service denied Call the Service Provider