User Manual

UFACTORY
36
6. After-sales Service
1. After-sales policy:
For the detailed after-sales policy of the product, see the official website:
https://store-ufactory-cc.myshopify.com/pages/warranty-returns
2. The general process of after-sales service is:
(1) Contact UFACTORY technical support ([e-mail]) to
confirm whether the product needs to repair and which part should be
sent back to UFACTORY.
(2) After the bill of lading on UPS, we will send the invoice and label to
you by mail. You need to make an appointment with the local UPS and
then send the product to us.
(3) UFACTORY will check the product warranty status according to the
after-sales policy.
(4) Generally, the process takes around 1-2 weeks except for shipment.