User Manual

22
5. After-sales Service
1. After-sales policy:
For the detailed after-sales policy of the product, see the official website:
https://store-ufactory-cc.myshopify.com/pages/warranty-returns
1. The general process of after-sales service is:
(1) Contact UFACTORY technical support ([e-mail]) to confirm whether
the product needs to repair and which part should be sent back to UFACTORY.
(2) After the bill of lading on UPS, we will send the invoice and label to you by mail.
You need to make an appointment with the local UPS and then send the product to
us.
(3) UFACTORY will check the product warranty status according to the after-sales
policy.
(4) Generally, the process takes around 1-2 weeks except for shipment.
Note:
1. Please keep the original packaging materials of the product. When you need to
send the product back to get repaired, please pack the product with the original
box to protect the product during the transportation.