Troubleshooting Guide

1. What can I do if I am unable to get this USB C Hub to work at all?

(1) Check if the HUB can be detected in Device Manager.

(2) Test this HUB with another laptop that supports DP Alt Mode via the USB C port.

(3) If possible, try this HUB with another USB device.

2. How can I troubleshoot if only the HDMI port cannot work?

(1) Ensure that the USB C host device you're using this adapter with supports video output via the

USB C port.

(2) If the USB C port of your device supports video output, please try this adapter with another

shorter HDMI cable and monitor.

(3) Choose the correct signal source on your monitor and also try to lower the resolution.

3. What can I do if the HUB keeps disconnecting?

(1) Only connect one USB device to see the results.

(2) Upgrade the USB driver of your computer or try this adapter with another computer if

possible.