Troubleshooting Guide

1. What can I do if I am unable to get this USB sharing switch to work?

(1) Check if the USB device cannot be detected in Device Manager no matter which computer

you switch to.

(2) Test one USB device with each USB port to see the result. If possible, try this switch with

another USB device.

(3) Offer extra power supply for the switch.

2. How can I troubleshoot it if the USB devices connected to the switch keep disconnecting?

(1) If it is a wireless device, we're afraid the lagging or disconnecting issue is caused by 2.4Ghz

interference.

(2) If it is a wired device, please re-plug it first, and then only connect one USB device at a time

for a try.

(3) Offer extra power supply for the switch.

3. What can I do if the connected Windows computer works properly, while the Macbook

doesn’t?

(1) Check if you have connected the switch and the Mac with a USB A to C cable directly. If yes,

we're sorry to say that this connection won't work.

(2) You need to connect the Mac to the switch via a USB C to A adapter and a USB A to A cable.

4. How should I do if I am unable to get the printer connected to this switch to work?

(1) Check if the printer cannot be detected no matter which computer you switch to?

(2) Ensure that the printer driver has been installed successfully.

(3) For better performance, please use a less than 6ft/1.8m printer cable, and it should be shorter

for some older computers.