Troubleshooting Guide

Troubleshooting Guide
1. What can I do if the hard drive enclosure cannot be detected?
(1) Re-plug the enclosure to ensure it is connected properly.
(2) Recheck in "My Computer-Device Manager-Universal Serial Bus Controller" to see if the
enclosure still cannot be detected. If not, please upgrade the USB driver of your computer for a
try.
(3) Test the hard drive enclosure with another computer.
2. What can I do if the enclosure can be detected, while the hard drive cannot?
(1) Re-plug the hard drive to ensure it is connected properly with the enclosure.
(2) Check in "My computer-computer management -storage -disk management - disk to see if the
hard drive still cannot be detected. If not, please test this enclosure with another hard drive.
3. How can I troubleshoot if hard drive can be detected while it cannot be read and wrote
properly?
(1) Back up the data first if it is not a new hard drive and then format it.
(2) Make a partition if it is a new hard drive.
(3) Make sure the format of the hard drive is supported by the PC system.
4. How can I troubleshoot if the read and write speed is slower than I expected?
(1) Connect the enclosure to the USB 3.0 rather than the USB 2.0 port.
(2) Use the included cable for connecting the enclosure and computer.
(3) Test it with another hard drive if possible.
5.What can I do if the the hard drive enclosure gets disconnecting?
(1) Re-plug the devices to ensure every part is connected properly.
(2) Test the enclosure with another cable to see if it is the cable issue.
(3) Try the enclosure with another hard drive and computer if possible.