Troubleshooting Guide

1. What can we do if we cannot get wired connection for the computer via this USB C Ethernet

adapter?

(1) Check if the Ethernet adapter is detected in Device Manager.

(2) If the Ethernet adapter cannot be detected in Device Manager, please test it with another

computer.

(3) If the Ethernet adapter can be detected in Device Manager, please do the following steps.

①

. Check if you have chosen “Automatic DHCP”under "Edit IP settings"

②

. Ensure that the Ethernet cable and the router work properly.

2. How can we troubleshoot if the internet speed is slower than we expected when using it on

computers?

(1) Connect the Ethernet adapter to the USB C 3.0 rather than the USB C 2.0 port.

(2) Set the Ethernet adapter as 1Gbps full duplex.

(3) Ensure the home broadband is at least 1000Mbps, and the Ethernet cable is cat 5e or above.

(4) Use a different tool to test the internet speed for a try.

3. What can we do if the internet gets disconnecting?

(1) Re-plug the devices to ensure every part is connected properly.

(2) Check if the Ethernet cable and router work well themselves.

(3) Test this adapter with another USB port.

(4) Connect a power adapter to offer the extra power supply.