Warranty

1675 Locust Street
Red Bud, IL 62278
Phone: [phone]
Fax: [phone]
WARRANTY & TERMS
ORDER INFORMATION: When ordering please include a brief description of all items. Be sure
to include colors for UltraCoat and powder coated surfaces. To assist Ultra Play in entering
orders properly, please fax or mail orders on your standard purchase order form. Quotes are
good for 30 days.
SPECIFICATIONS: Due to Ultra Play’s continuous product improvement, we reserve the right
to change specifications when necessary without notice.
PRICING: Ultra Play strives to keep pricing as low as possible. However, should we encounter
increases in our costs that are simply too large to absorb, we reserve the right to increase prices
without notice.
TERMS: Approved accounts net 30 days. Initial order requires payment in full before shipment.
A finance charge of 1-1/2% per month will be applied to all delinquent accounts. We accept
VISA, MASTERCARD and AMERICAN EXPRESS.
FREIGHT CHARGES: Terms of sale are F.O.B. factory. Ultra Play will prepay and add the
freight to the invoice if requested to do so. All weights are approximate.
Damages or loss in transit is the responsibility of the carrier, whether visible or
concealed. It is the responsibility of the recipient to assure that the order is received complete.
Before signing the delivery receipt, inspect the shipment immediately and completely. Note any
damages or shortages on the bill of lading. Damage reports must be filed within 10 days. Ultra
Play is NOT responsible for damages or loss in transit. Title to all goods passes to the customer
at the time of shipment. Ultra Play will assist in filing claims if the freight arrangements were
made by Ultra Play at your request.
CANCELLATIONS AND RETURNS: Cancellations are only accepted with approval of Ultra
Play. No merchandise shall be returned without a Return Goods Authorization number which is
issued by customer service. Any authorized merchandise must be carefully packed and
received in saleable condition. A restocking charge of up to 25% will be applied to all returned
goods when the error is not the fault of Ultra Play. All returns must be shipped freight prepaid.
WARRANTY: Ultra Play guarantees all items for one full year to be free of defects in
workmanship or materials when installed and maintained properly. Thermoplastic coated
elements have a five year limited warranty. We agree to repair or replace, any items
determined to be defective. Items specifically not covered by this warranty include vandalism,
man made or natural disasters, lack of maintenance, normal weathering or wear and tear due to
public abuse.