USING YOUR CapTel ™ Model 200 305-014203
IMPORTANT! Dialing 911 in an Emergency To reach help as quickly as possible in an emergency, all single line CapTel calls placed to 911 connect directly to Emergency 911 Services. 911 calls are not routed through the captioning service. This means: • Emergency 911 calls are not captioned in the same manner as regular CapTel calls.
CONTENTS Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Calling & Answering . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Adjusting the Sound . . . . . . . . . . . . . . . . . . . . . . . . . .11 Using Calling Features . . . . . . . . . . . . . . . . . . . . . . . . .14 Menu Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 Advanced Calling . . . . . . . . .
OVERVIEW How Does CapTel Work? CapTel works like any other amplified telephone, with one important difference. It also displays written captions, which are provided by a captioning service, of everything the other person says. Captions are treated with absolute confidentiality. Talk to the person you are calling. Listen to his responses. Captions of what the person says appear on your CapTel display.
Features TOP VIEW 1. Handset hook 2. Display screen 3. Display buttons 4. Number buttons 5. Menu button 6. Flash button 7. Hold button and light 8. Volume button and light 9. Caption button and light 10. Ringer Volume control 11. Conversation Tone control 12. Conversation Volume control 13. Mini Keyboard (under flip cover) 14. 3.5mm Headset jack (left) and 2.5mm Audio jack (right) BOTTOM VIEW (shown without desktop/wall footplate) 15. Power jack 16. Telephone line jacks 17.
Display & Display Buttons The display screen provides word-for-word captions during your conversation. The screen also displays the menu when you press the MENU button. Use the display Buttons to make selections when using the menu system. Menu Button The MENU button allows you to personalize settings such as display contrast and ringer pitch. You also use the MENU button to set up the CapTel for office use.
Tone Slide Control The Tone Slide Control allows you to adjust the quality of sound that comes through the handset to a frequency range that works best for you. With the TONE slide control, you can increase lowor high-frequency sounds for utmost clarity. Hold Button (Mute for Captioned Calls) During a non-captioned call, you can put the caller on hold by pressing the HOLD button. Neither you nor the person on the other end of the line will hear sounds from the line.
INSTALLATION CapTel includes the following parts: Handset with coiled cord AC adapter 7-foot telephone line cord 6-inch telephone line cord (use when mounting on wall) Desktop/wall footplate CAUTION! Do not plug the CapTel into any telephone line other than a standard, analog telephone line or an analog port. Connection to a digital telephone line may damage the CapTel or the telephone system and will void your warranty.
STEP 2 – Set Up the CapTel For Desktop Use 1. Plug the AC adapter cord into the round power jack on the bottom of the CapTel. 2. Plug the telephone line cord into the first (left) telephone line jack. 3. Attach the desktop/wall footplate, making sure the larger side is along the top edge of the CapTel. 4. Plug the telephone line cord into the wall jack and the AC adapter into an electrical outlet.
CALLING & ANSWERING Using CapTel in an Office Setting or with Call-waiting NOTE: If you need to dial a number for an outside line and/or you have call-waiting, see page 19 before placing your first call. For additional calling instructions and tips, see Helpful Tips on page 31. Placing a Call with Captions Using the CapTel is easy — just pick up the handset and dial: 1. Verify that the Caption feature is on.The red light over the CAPTION button should be lit.
Answering a Call with Captions Because the captions are provided by a Captioning Service, the person calling you must first connect with the service in order for you to receive captions during the call. Give your callers the toll-free Captioning Service voice number (see page 1). 1.The person calling you first dials the toll-free Captioning Service voice number (see page 1). 2. The caller will hear a recording: “Thank you for calling the Captioned Telephone Service.
During the pause, the person calling you hears the recorded message “Please hold, the person you have called will be with you shortly,” and will not hear you speak. 5. Watch the display.You may begin speaking as soon as you see that the call has connected. If you answer an incoming call on a phone other than the CapTel and you hear a beep that reoccurs throughout the call, the person who called you used the CapTel Captioning Service. Pick up your CapTel phone.
ADJUSTING THE SOUND Conversation Volume To increase the overall volume of the person’s voice coming through the handset: 1. Move the VOLUME slide control, located on the right side of the CapTel, toward the top of the phone until the volume is at a comfortable level (see also Conversation Tone below). 2. For an additional boost (up to a maximum total gain of 35dB), press the VOL button. The red light over the VOL button comes on. This boost turns off when you hang up the handset.
Ringer Pitch & Volume You can select the Ringer pitch and volume that help you hear best. Set the Ringer volume to off, low, medium, or high using the RINGER switch on the right side of the CapTel. To adjust the Ringer pitch: 1. With the handset hung up, press the MENU button. Either your last phone conversation or the Save Captions After Hanging up menu is displayed. 2. Press the MENU button again until Ringer Pitch is displayed. 3.
Knowing What is Happening on the Line (Graphic Meters) There are two indicators which appear on the display during calls to help you monitor sounds on the line. These meters do not appear during non-captioned calls. The Signal Meter The Signal Meter lights up to indicate sounds on the handset, such as the caller’s voice or a busy signal. It indicates that a sound is coming through the handset even if the sound is not loud enough for you to hear.
USING CALLING FEATURES Speed Dialing from Memory The Speed Dial feature lets you quickly dial a few frequently called phone numbers. NOTE: Phone numbers must be saved in CapTel memory before using this feature (see Saving Speed Dial Numbers on page 20). To speed dial a number in memory, lift the handset, then: 1. Press the button next to the Memory Dial/Redial arrow. A list of saved numbers and the last number you dialed is displayed. 2. Press the button next to the number you wish to dial.
Reviewing Captions You can review the captions from a captioned call during the call or after hanging up. 1. During or after a captioned call, press the MENU button. The captions are displayed in a smaller area and Review Captions appears. 2. Press and hold the button next to the up or down arrows to scroll through the captions. During an active call, press Exit to see new captions. 3. If you wish to erase stored captions, press the button next to Del. “Delete all Captions?” is displayed.
Using Hold/Mute During a Captioned Call (Mute) Press the HOLD button during a captioned call to mute your voice and background sounds. Confirm that the red light above the HOLD button is lit. As long as this light is on, you can still hear what the person on the other end of the line is saying and you will still see captions on the display. However, the other person will not be able to hear you. When you are ready to resume your conversation, press the HOLD button a second time.
Using Caller ID If you subscribe to Caller ID service from your phone service provider, your CapTel phone will display the name and/or number of the person calling, depending on the service to which you subscribe. Incoming Calls CapTel will display the name and/or number of the person calling. Unanswered Calls CapTel will also display Caller ID information for all incoming calls that have not been answered. CapTel stores up to 99 entries of caller information.
MENU SETTINGS To access the Menu settings: 1. With the handset hung up, press the MENU button. The display will show captions from your last conversation or the Save Captions After Hanging up menu. 2. Continue pressing the MENU button to scroll through the menu options. Press the button next to Exit at any time to quit programming. Save Captions After Hanging Up When this feature is On, captions from your most recent phone conversations are saved.
Is a Number Required to Dial an Outside Line? In an office setting, use this feature if you need to dial 9, for example, to get an “outside line”. The number must be saved here to get an outside line during captioned calls. The number is automatically dialed at the start of every call when the Caption feature is on. You cannot dial the number manually on a captioned call. 1. With the handset hung up, press the MENU button until Is a number required to dial an outside line? is displayed. 2.
3. Enter number to block call-waiting is displayed. Type the number to block call-waiting using the number keypad. You can erase numbers shown by pressing the button next to the back arrow (←). 4. Press the button next to OK. **Saved** is displayed. 5. Press the MENU button to go to the next menu option, or press the button next to Exit to leave the menu. NOTE: Check your local phone book for directions on blocking the call-waiting tone in your area.
Captioning External Answering Machine Messages If you call a phone number to access your voice mail messages, CapTel will caption the messages for you (see Retrieving Your Voice Mail Messages on page 24). You can also use CapTel to receive captions of voice messages left on an answering machine that is near your CapTel phone by playing the messages aloud. 1. With the handset hung up, press the MENU button until Caption External Answering Machine Messages is displayed. 2. Press the button next to OK. 3.
Captions (On/Off Setting) You can change the default setting of CapTel to always have captions set to “On” or to always have captions set to “Off”, without needing to press the CAPTION button before each call. Captions On When the caption default is set to “On”, every outgoing call is automatically connected through the Captioning Service. The light above the CAPTION button remains lit.
Ringer Pitch 1. With the handset hung up, press the MENU button until Ringer Pitch is displayed. 2. Press the button next to the up or down arrow to select the pitch that works best for you. The ringer will ring as you do this. If you don’t hear the ringer, make sure the RINGER switch is turned on. (see page 12) 3. Press the button next to Exit to leave the menu.
ADVANCED CALLING Using Automated (Touchtone) Systems With CapTel, you can easily receive and/or leave messages on answering machines or voice mail systems with automated menus. You can press the CapTel number buttons at any time during a call to make selections. This makes navigating automated systems easy. You may press a button as soon as you are ready to make a selection. You do not need to wait for the captions prior to pressing your selection.
Calling Another CapTel User (CapTel to CapTel) Because you want the person you are calling to receive captions, you will first need to connect to the captioning service. 1. Verify that the Caption feature is on. If the red light over the CAPTION button is not lit, turn on the feature by pressing the CAPTION button. 2. Pick up the handset and dial the CapTel Captioning Service voice number (see page 1). This is the number you normally give to hearing individuals to call you. 3.
Calling a TTY User Via Traditional Relay You can call TTY users with the CapTel by placing the call through relay. There are two ways to do this: Dialing the Relay Voice Number CapTel calls placed through your state’s toll-free relay number are handled like any other captioned call. Simply: 1. Make sure the red light above the CAPTION button is on. Then, lift the CapTel handset and dial the toll-free relay number for your state’s relay service, which is listed in the front of your local telephone book. 2.
To place your VCO call: 1. Lift the CapTel handset and dial 711. 2. The display reads VCO Mode Dialing 711 and connects you to the 711 relay service. 3. When you see that the relay CA has answered, ask for “VCO please”. This will alert the relay CA that you will be speaking (instead of typing) throughout the call. 4. Tell the relay CA the phone number of the TTY user you wish to call. 5.
DIALING 911 IN AN EMERGENCY In order to provide the fastest possible access to help in an emergency, all single line CapTel calls to 911 are immediately directed to Emergency 911 Services instead of being routed through the Captioning Service. This means: • There are no delays in accessing emergency personnel, as your call is directly connected to a 911 call center.
Dialing an Emergency 911 Call Directly (Recommended Method) 1. Pick up the CapTel handset. Dial 911 on the keypad. 2. The light above the CAPTION button will go off, and the display shows *CAPTIONS ARE OFF* Dialing 911 Directly. Watch the display for instructions. 3. When you hear the 911 call-taker or see that a connection has been established, talk into the CapTel handset as you normally would. Be sure to tell the 911 call-taker the nature of your emergency.
Dialing an Emergency 911 Call Through Relay (Alternative Method) Relay services are equipped to help provide text captions during 911 calls, and are very familiar with VCO (combined voice and text) calling. If you place an emergency call through relay, you will receive text captions of everything that the 911 call-taker says. You will not be able to hear the 911 call-taker, however, over the CapTel handset. NOTE: Dialing 911 through a relay service may delay your connection to emergency personnel. 1.
HELPFUL TIPS Problem Solving My CapTel does not ring. Check that the RINGER switch is set to ON. Too many phones and/or computer modems in your home may exceed the “ringer equivalence number” (REN) of your telephone service. Contact your telephone service provider to verify that your service is adequate for your needs. I want to make captioned calls at work, but I don’t hear a dial tone when I pick up the handset.
erase it, then press the button next to OK. Press the menu button until “Is a number required to dial an outside line?” is displayed again. This time, press the button next to “No”. Then Exit the menu system. • If you have Call-Waiting: (from your telephone service) make sure that a Call-Waiting block is programmed correctly (see Do You Have Call-Waiting? on page 19).
I sometimes see a word in brackets, such as “.” What do the brackets mean? At times, the captioning service may make a correction in the written captions. The corrected word(s) are displayed in brackets. There may be a delay between the wrong word(s) and the correction. The captions seem delayed. This may happen occasionally as a result of the voice-to-text technology.
The handset volume is not loud enough for me. Slide the VOLUME control up to increase the volume coming through the handset. Press the VOL button to turn on the volume boost. Check the TONE slide to make sure it is set to the level that is best for you (see Adjusting the Sound on page 11). You may notice a decrease in volume when another phone on an extension of the same line is also off hook. You should not use another extension during a captioned telephone call, as it can disrupt the captions.
Nothing is happening with my CapTel phone. No power, no lights, no dial tone. The power supply may have been disrupted. Reset your CapTel telephone by unplugging the power adapter from the wall. Wait for one minute, then plug the AC adapter back in. Make sure that the power is not controlled by a light switch. If the problem persists, please contact CapTel Customer Service for help.
CapTel users do not need to say “GA” or “SK” (“Go Ahead” or “Stop Keying”). This is optional. To make more than one call in a row, hang up and dial the next telephone number just as you would with any other non-relay call. Special Setup Instructions Connecting an External Signaler To use an optional signal light, plug a signaler (sold separately) into an unused telephone extension jack. If you have only the one jack that is being used by the CapTel, you can use a “Y-jack” (also called a “duplex jack”).
CARE & REPAIR Cleaning Never use liquid or aerosol cleaners. Unplug the CapTel and wipe with a damp cloth. If necessary, use a small amount of mild soap such as dishwashing soap on the cloth. SPECIFICATIONS Physical Dimensions Controls Size: 8.1" x 9.5" x 2.75" Weight: 2 lb. 7oz. Dial Pad Conversation: Amplification (0-35 dB) Tone Ringer: Off, low, medium, high (0-95 dB) Indicator Lights: Hold Volume On/Off Caption On/Off Large Keys: 1.15" x 0.8" Large Print: .
INDEX 711, Dialing ...........................................26 Flash button...........................................3, 5 911, Dialing ...........................................28 Alternative method ...........30 Recommended method .....29 Graphic meters .......................................13 AC adapter .....................................7, 35, 37 For desktop use ..................7 Amplification...........................................37 Volume.....................4, 11, 34 Answering a call.
FCC Information The CapTel has been tested and found to comply with the specifications for a Class B digital device pursuant to Part 15 of the FCC Rules.These limits are designed to provide reasonable protection against harmful interference in a residential installation.This equipment generates and uses radio frequency energy and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Industry Canada Information Notice: This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications.This is confirmed by the registration number IC: 721C 11760 .The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment.
