CapTel 840i® 305-018200 2/12 Setup Guide
About Your New CapTel 840i® Your new CapTel 840i is like any other telephone in many ways: it connects to a telephone line, you talk and listen to your callers, and you place/answer calls the same way you use any other telephone. Your new CapTel 840i is also different than a traditional telephone in some important ways. In order to show captions, your CapTel 840i connects to the Internet the same way you connect a computer to the Internet.
Where To Get Help Help is available 24 hours a day, 7 days a week. Please contact: Toll-Free Installation Help Line: 888-269-7477 Email: CapTel@CapTel.com • Fax: (608) 204-6167 Online Help: www.captel.com/customer-service.php If someone else installed your home computer or your Internet connection, you may want to consult with that person as you set up the CapTel 840i. You can also try the Troubleshooting suggestions at the end of this guide to help with any problems.
T A B L E O F C O N T E N T S Step 1 Requirements ................................................3 Step 2 Choosing a Location.......................................4 Step 3 Connect the Telephone Line ..........................5 Step 4 Connect to a Power Outlet.............................6 Step 5 Connect to your Internet Service...................7 Step 6 Setting the Time and Date ...........................18 Step 7 Record Personal Greeting Message (Optional) ...19 Troubleshooting .....................
STEP 1 Requirements Before you set up your phone, make sure you already have: Telephone Service Connects to the CapTel 840i via a telephone cord using a standard RJ11 connection.
STEP 2 Choosing a Location If possible, make sure that the outlets for your telephone service and your electrical power are located close to your Internet service outlet (for wired installations) or within range of your wireless router (for WiFi installations). For settings where the outlets are not located close to one another, see page 9 for more installation tips. Choose a location where: • There is a telephone jack, an electrical outlet, and an Internet jack (Ethernet) all located nearby.
STEP 3 Connect the Telephone Line Plug one end of the telephone cord into the telephone jack labeled “Line 1” Located on the back (top) edge of the CapTel 840i. Be sure to use the telephone cord that came with your new CapTel 840i phone.
STEP 4 Connect to a Power Outlet Plug the power adapter cord into the power socket labeled “Power” Located on the back (top) edge of the CapTel 840i. Be sure to use the power adapter that came with your new CapTel 840i. Plug the power adapter into a wall outlet or power strip The CapTel display screen will light up to let you know power is connected.
STEP 5 Connect to Your Internet Service There are two ways to connect to your Internet service: Option 1: Wired – using an Ethernet cable to connect to the Internet. Please follow instructions for "Wired Installations" below. Option 2: Wireless – using your home/office WiFi network to reach the Internet. Please follow instructions for "Wireless/WiFi Installations" on page 13. For Wired Installations 1.
Use the examples on the following pages to match your setting with the correct installation method. Case 1: All Outlets Located Together Example 1: All of the connection outlets (telephone, Internet, and power) are available in the same room that you are planning to use the CapTel 840i. Example 2: If there is not an available Ethernet jack in your DSL or Cable Modem, you will need a router or switch that lets you connect more than one device to the Internet.
Case 2: Outlets Located in Separate Rooms If your Internet connection is located in a different room from where you plan to use your CapTel phone, choose one of the following examples that best matches your setting. Example 1: Use a wireless "WiFi" router (See page 13 for set up instructions).
Example 2: Use Powerline Network Adapters Outlet should not have other devices plugged in. * Powerline Network Adapters (sold separately) are available from a computer electronics store or online from WCI (www.weitbrecht.com) at an additional cost. IMPORTANT: The Powerline Network Adapters cannot be plugged into a power strip, surge protector, extension cord or GFI-type outlet. They must be connected directly into the electrical wall outlet.
Example 3: Install an Ethernet Wall Jack Some newly-constructed homes are wired for Internet connectivity by having Ethernet cable jacks built right into a wall outlet (similar to how an electrical outlet or a telephone outlet would work). For approximately the same cost as buying Powerline Network Adapters, your telephone company or Internet Service Provider can install Ethernet jacks/wiring in your home or office directly in the room that you plan to use your new CapTel telephone.
Example 4: Extra Long Ethernet Cable You can use an extra long Ethernet cable (longer than the standard Ethernet cable that came with your CapTel telephone) to bridge the distance between your phone location and your Ethernet jack. Extra long Ethernet cables (sold separately) are available from a computer electronics store or online from WCI (www.weitbrecht.com) at an additional cost.
For Wireless/WiFi Installations If you have a wireless (“WiFi”) network in your home or office, your CapTel phone can connect to the Internet using the WiFi network. You do not need to plug in an Ethernet cable. To set up your CapTel for WiFi use, you will need to know the name of your wireless network (also called the SSID) as well as any passwords that may be necessary to access the network.
NOTE: If someone helped install the wireless network in your home or office, it may be helpful to consult with them as you set up your CapTel phone. 1. The display asks, Press YES for WiFi Setup. Press the YES button. 2. Your CapTel checks if any wireless networks have been used previously and are already saved in memory. If no previous networks are detected, CapTel scans for available networks in your location. 3.
4. If required, CapTel asks for the password to access your WiFi network. NOTE: Where to find your WiFi password? This is the same password you need to access the WiFi network from any computer or mobile device. The password (sometimes called a “pass phrase” or “network key”) is assigned by your Internet Service Provider or by whomever set up your wireless network. In some cases, the password may be listed directly on your wireless router.
Entering a Network Manually If you do not see your network name in the list of available WiFi networks, you can manually enter the name of the network you want to use. 1. Use the DOWN arrows to highlight Enter Network Manually. Press the YES button to select. 2. Use the dialing pad to enter the name of the wireless network you want to use (also called the “SSID”). Look for the letters listed on the number keys to know which number key to press.
4. If required, CapTel asks for the password to access your WiFi network. Use the dialing pad to enter the letters or numbers of your password (see TIPs on page 16 for help entering your password from the dialing pad). 5. Confirm that your password is listed correctly, then press the YES button to accept. 6. CapTel saves your wireless settings, and then connects to the wireless network that you specified.
STEP 6 Setting the Date and Time To Set the Date and Time 1. CapTel shows you the current time and date setting. Use the UP/DOWN buttons to move the blue highlight over the number that you want to change. Set the Time and Date 12:13 AM 01/01/2012 Use 2 for AM Use 7 for PM 2. On the dialing pad, press the key that lists the number you want to use.
STEP 7 Record a Personal Greeting Message for the Answering Machine (Optional) Before you begin making/receiving calls, you may want to record a personal greeting message for the CapTel 840i Answering Machine. If you do not want to record a personal greeting, the Answering Machine will use a pre-recorded greeting that says, “Hello. No one is available to take your call. Please leave a message after the tone.” To record a personal greeting message: 1. Press the YES button to see Options. OPTIONS 2.
4. Press the DOWN button to highlight Record New Greeting. Press YES to select. 5. Lift the CapTel handset and watch the display screen to know when to start speaking. When you see the REC message, begin speaking into the handset to record your greeting message. 6. When you are finished, press the YES button to stop. Your new message will play back over the handset for you to review. If you’d like to re-record your greeting, press the NO key to begin recording again. 7.
Troubleshooting Problem with Power Problem: The display screen is blank. 씲 Press any of the buttons on the CapTel 840i dialing pad to confirm that the phone is not in “sleep” mode. The display screen should light up. 씲 Confirm that the power adapter is plugged completely into the socket on the back (top) edge of the CapTel 840i phone and into a working wall outlet or power strip/surge protector. 씲 If plugged into a power strip, confirm that the power strip is turned “on”.
No Telephone Service The CapTel 840i needs to connect to the telephone service using an RJ11 jack/phone cord, like the one provided with the phone.
Problem with Internet Access Problem: CapTel display screen says “Check Network Settings” 씲 Check that Internet access is working: Are you able to access the Internet via a computer in your home? 씲 If you get your Internet access through your Digital Cable service, check that your TV is still getting cable channels. If not, your cable service may be temporarily down, affecting your Internet service.
3. Look at the display screen to see if any numbers are listed in the fields labeled “CapTel IP” and “IP ADDR”. If there are no numbers listed in Phone IP, contact your Internet Service Provider to ensure that your modem supports DHCP. If there are numbers listed in these fields, it means your Internet service is reaching the telephone, but captions may be getting blocked by your network firewall.
Problem with WiFi Network Problem: My WiFi network SSID does not appear in the list of available networks. 씲 If your network SSID is not included in the list of networks available, try moving your CapTel 840i to an area closer to your wireless router. As you try new locations, use the UP/DOWN arrow to highlight “Refresh Network List” and press the YES key to select. Your CapTel 840i will re-scan for WiFi networks within range. Look again to see if your network appears in the list of available networks.
Press the DOWN arrow until Change Network Connection is highlighted. Press the YES button to accept. CapTel asks if you are sure you want to leave this Network? Press YES to confirm. CapTel will scan for available WiFi networks, and display of list of networks within range. Use the UP/DOWN arrow keys to highlight your WiFi network. When asked, carefully enter the wireless network password on the dialing keypad, using the guidelines on page 15.
CapTel shows information about the current WiFi setup. Check the signal strength diagram next to the “Power” setting. This indicates how strong the signal strength is between the CapTel and your wireless router. The more bars that are colored in, the stronger the signal strength.
N O T E S 28 • NOTES Installation Help: 888-269-7477
CapTel 840i Installation Help Line: 888-269-7477
