CapTel 800i® How-to Guide 305-016605 11/11
CapTel 800i Specifications Physical Dimensions Size: 9" x 6.5" x 7.5" Weight: 2 lb. 10 oz. Power AC Adapter: 6 VDC, 1670 mA (barrel is negative) Adapter is UL/CSA listed. Dial Pad Large Keys: 0.75" x 0.
Congratulations on Choosing CapTel! Welcome to the Captioned Telephone – CapTel! With CapTel, you can see captions of everything people say over the phone, letting you enjoy calls with confidence. Please take a moment to read this guide and learn: • How to start using your CapTel phone • How your CapTel phone works • How to get help when you have questions We want the CapTel phone to be enjoyable and convenient for you. As you use your new phone, we welcome your questions and comments.
T A B L E O F C O N T E N T S Congratulations on Choosing CapTel ........................1 Overview – How CapTel Works..................................4 Section 1: Getting Started ........................................5 What is in the box ..............................................................5 Overview of CapTel 800i phone .........................................6 Using a headset or neckloop (optional)............................11 Setting up your CapTel 800i .................................
Section 4: Call History ............................................41 Using Call History to see recent calls................................42 Clearing all Caller ID entries ............................................44 Section 5: Using the Phone Book ...........................45 Adding a new contact to your Phone Book ......................46 Dialing a phone number from the Phone Book...............48 Editing an existing contact in the Phone Book ................
OVERVIEW How CapTel Works The CapTel 800i connects to both your telephone service and to your Internet service. Every time you make a telephone call, the phone automatically connects to a free Captioning Service over the Internet. An operator at the Captioning Service uses voice recognition technology to generate captions of everything your caller says, and sends the captions back to your CapTel 800i phone.
Getting Started SECTION 1 This section explains how to start using your new CapTel 800i phone.
Overview of CapTel 800i Phone 1 2 3 4 5 6 7 8 9 10 11 12 6 • GET TING STARTED Customer Service: 888-269-7477
1. Display Screen Shows captions, Caller ID, Phone Book entries and more. 2. YES Button Allows you to select items that are highlighted in the Options list, and respond “Yes” to questions or commands on the display screen. 3. NO (Exit) Button Allows you to respond “No” to questions or commands on the display screen and to Exit out of the Options list. 4. UP (Back) Button Allows you to move up through items in the Options list and move through entries in your Phone Book or Call History.
6. SPEED DIAL Buttons You can quickly dial up to three frequently-called phone numbers, just by pressing a speed dial button. 7. REDIAL Button Lets you dial up to 10 most-recently called phone numbers. Lift the handset and press REDIAL button to dial the last phone number called. Leave the handset down and press the REDIAL button to review/dial up to the last 10 numbers called. 8. FLASH Button Some telephone service features like Call Waiting require a “hook flash.
10. TONE Button Allows you to adjust the sound settings of the call, letting you enhance LOW, MED, or HIGH frequency tones to find the range that you hear best. 11. CAPTIONS Button To see captions during your call, make sure the red light around the CAPTIONS button is on. Your call will automatically be connected over the Internet to the free service that provides the captions. Captions can be turned on or off at any time during a call.
Back (top) edge view of CapTel 800i 1 2 3 4 5 Features 1. Telephone Line Plug the telephone cord here (RJ11 jack). Phone cord can be for analog, VOIP, FIOS, Digital Cable service, or analog with DSL service. Does not work with PBX system unless an analog port is available. 2. Ringer switch (ON/OFF) Turns audible Ringer on/off. 3. Ethernet Jack Plug Ethernet cable (provided) here to connect to your Internet Service. 4.
Using a Headset or Neckloop (Optional) Audio Jacks (2.5 mm/3.5 mm) You can use earphones, a headset, neckloop, or other type of listening device with the CapTel 800i to maximize the audio quality or to enjoy your new phone hands-free. Open the protective cover to reach the jacks. Simply plug the headset/assistive device into the appropriate 2.5 mm or 3.5 mm audio jack located on the right edge of the CapTel 800i phone.
Setting up Your CapTel 800i For complete instructions, please see the Installation Guide. Requirements 1. High-speed Internet access using a DSL or Digital Cable modem (the CapTel 800i must connect to an available Ethernet jack). Depending on your Internet set-up, a router may also be required to allow you to connect more than one device to your Internet service. 2. Telephone service (can be analog line, VOIP, FIOS, or Digital Cable phone service). 3.
Connect to a power outlet 1. Plug the power adapter in the power socket labeled “Power” located on the back (top) edge of the CapTel 800i. 2. Plug the power adapter into a wall outlet or power strip. The CapTel display screen will light up to let you know power is connected. TIP: Plug your power adapter into an electrical power surge protector to protect your CapTel 800i from damage caused by unspecified electrical voltage or damage caused by lightning. Connect to your telephone service 1.
Connect to your Internet service 1. Plug one end of the Ethernet cable into the Ethernet jack labeled “Ethernet” located on the back (top) edge of the CapTel 800i. (Use the Ethernet cable included with your new CapTel 800i phone.) 2. Connect the other end of the Ethernet cable into an available Ethernet jack you use for accessing your Internet service.
Example 2 If there are no available Ethernet jacks in your DSL or Cable Modem, you will need a router that lets you connect more than one device to the Internet. Connect the router to your DSL or Cable Modem. Then connect the CapTel 800i to the router (using the Ethernet cable). NOTE: When connected properly, the orange LNK indicator light will glow. The LNK indicator light is located next to the Ethernet jack on the back (top) edge of the CapTel 800i.
Getting Help If you have any questions, comments, or concerns as you use your new CapTel 800i, we’re here to help. Use any of these ways to contact us: CUST SERV Button Pick up the handset and press the CUST SERV button to automatically speed dial directly to our helpful Customer Service team. If you are in an office setting, you may need to dial “9” first and then press the CUST SERV button. Help materials are also available online at our website.
Making and Answering Calls SECTION 2 This section explains how to place outgoing calls and how to answer incoming calls with your CapTel 800i.
Dialing a Phone Number Directly Before you dial, check whether the CAPTIONS button is on (red light on). You can turn captions on/off at any time during your call by pressing the CAPTIONS button. 1. Lift the handset. 2. Dial the phone number of the person you wish to call. 3. As you dial, the display screen shows the status as your CapTel phone connects to the captioning service, letting you know when captions are ready. 4. Listen or watch the signal meter to know when someone answers.
Calling Using the Speed Dial Buttons NOTE: You must save telephone numbers in the Speed Dial buttons before they can be used to dial. Please see page 46 for directions. 1. Make sure that the CAPTIONS button is on (red light on). 2. Press the SPEED DIAL button with the number that you want to call. 3. Lift the handset. Your CapTel phone will dial the phone number for you automatically.
Calling a Number in the Phone Book NOTE: Phone numbers must already be saved in the Phone Book before you can use the Phone Book to dial. Please see page 46 for directions. 1. Make sure that the CAPTIONS button is on (red light on). 2. With the handset hung up, press the YES button to see Options. 3. Press DOWN arrow to select Dial from Phone Book. Press the YES button to select.
Answering an Incoming Call 1. When your CapTel phone rings, the display will light up to alert you to an incoming call. NOTE: If you have Caller ID service, you will see the name and/or the phone number of the person calling. 2. Pick up the handset, and answer the call as you normally would. 3. Check to make sure the CAPTIONS button is on (red light on) if you’d like captions during the call. Press the CAPTIONS button to turn it on or off. 4. Listen or watch the signal meter for a response.
Turning Captions On/Off During a Call You can turn captions on/off at any time during your call by pressing the CAPTIONS button. When the red light around the CAPTIONS button is lit, you will see captions of everything the other party says. To turn captions off, press the CAPTIONS button again. The red light around the CAPTIONS button will go off. Adjusting the Volume You can increase the volume of the person’s voice coming through the handset, up to a 40 dB gain from min/max on captioned calls.
Adjusting the Sound – TONE You can adjust the Tone setting to a frequency range that works best for your hearing level – to emphasize HIGH, MEDIUM, or LOW frequency sounds. The Tone setting can be adjusted during, before, or after a call. The setting will remain in effect until you change it again. If you hear low-frequency tones better, press the TONE button repeatedly until you see “Tone is Low” on the display screen.
Knowing What Sounds Are on the Line The display screen tells you what sounds are occurring during your call with two visual indicators: the Signal meter and the Outgoing Volume meter. These meters only appear during captioned calls. The Signal Meter ***************************************************************** This helpful meter lights up to indicate sounds on the handset, such as the caller’s voice or a busy signal.
Viewing Captions SECTION 3 This section explains how to adjust and review conversation captions.
Turning Captions On/Off During a Call You can turn captions on/off at any time during your call by pressing the CAPTIONS button. When the red light around the CAPTIONS button is lit, you will see captions of everything the other party says. When the light is off, you will not receive captions. If you turn captions on in the middle of a call, there will be a brief delay as your CapTel 800i phone connects to the Captioning Service. Then, captions will begin.
Reviewing Captions During a Call While on a call, press the UP button to scroll back through captions that appeared earlier in the conversation. You can continue talking or listening while you review captions. Everything the other party says will continue to be captioned, even while you are looking back at earlier captions.
Reviewing Captions After Hanging Up To review captions after your conversation is ended and the phone is hung up: 1. With the handset hung up, press the YES button to see Options. 2. Press the DOWN button repeatedly until Conversation Options is highlighted. Press the YES button to select. Options Call History Dial from Phone Book Edit Phone Book Conversation Options Display Settings Caption Answering Machine Phone Settings Press YES to Select Press NO to exit Options 3.
Saving Conversations You can set your CapTel phone to Save Conversations after the call has ended and the phone is hung up. This allows you to go back and review what was said after you’ve hung up. You can review up to 480 lines of conversation captions. Or, you can have captions erased every time the phone is hung up. The default setting is to Save Conversations after the call is ended. To change the Save Conversations setting: Options 1. With the handset hung up, press the YES button to see Options. 2.
5. After you’ve made your selection, press the YES button to accept or the NO button to exit out of Conversation Options. Save Conversations Currently Enabled Enabled Disabled 6. Press the NO button repeatedly to exit out of the menu system. Press YES to accept or NO to exit NOTE: Setting will remain Enabled/Disabled until you change it again. Deleting All Conversations You can delete all conversation captions stored in memory. To delete your saved conversations: 1.
4. The display screen asks if you’d like to Delete All Conversations? Press the YES button to delete captions. Or, press the NO button to exit. Conversation Options Would You Like to Delete All Conversations? Press YES to delete or NO to exit 5. Press the NO button repeatedly to exit out of the menu system.
Changing the Caption Font Size You can adjust the font size of the conversation captions to be larger or smaller, making the captions easier to read. You need to change the font size before or after a call, you cannot change the font size during a live captioned call. NOTE: Changing the font size applies only to conversation captions. The font size and style for your CapTel 800i menu Options always remains the same. To change the caption font size: 1.
4. The display screen shows what the current font size setting is. 5. Press UP or DOWN buttons to select the font size you want: SMALL, MEDIUM, or LARGE. 6. Once you’ve selected the font size, press the YES button to accept or press the NO button to exit. 7. Press the NO button repeatedly to exit out of the menu system. NOTE: You need to adjust/select the caption font size before or after a call. You cannot adjust the caption font size during a live call.
Setting the Color of the Captions You can change the color of the caption font and the background color on the display screen to a color combination that you prefer. You can also select a Correction Color which will be used if any word errors in the captions are corrected. You need to set the conversation colors before or after a call. You cannot change the caption colors during a live captioned call. Color choices include: WHITE, RED, GREEN, BLUE, CYAN, MAGENTA, GRAY, BLACK, ORANGE OR YELLOW.
4. The display screen shows what the current text color, background color, and correction color are set to, with an pointing toward the Text Color setting. Press the YES button to select Text Color. Set Conversation Colors Text Color: BLACK Background Color: WHITE Correction Color: BLUE Use or to select Text or Background Press YES to change Colors or NO to exit 5. A color palette appears on the bottom of the display. Use the UP and DOWN arrow keys to move through the various font color choices.
7. The display moves down to indicate Correction Color. Press the UP and DOWN arrow keys to move through the color choices. When you find a correction color you prefer, press the YES button to accept. 8. Press the NO button repeatedly to exit out of the menu system.
Setting how Captions Scroll Across the Display Screen You can control how the captions appear on your display screen: either appearing word-by-word as each word is captioned or by scrolling line-by-line in a continuous movement. The default setting is word-by-word. To turn on scrolling: 1. With the handset hung up, press the YES button to see Options. 2. Press the DOWN button repeatedly until Settings is highlighted. Press the YES button to select.
5. Press the UP or DOWN button to select Enabled or Disabled. Conversation Scroll Currently Disabled Enabled Disabled Enabled rolls captions across the display line-by-line in a continuous movement. Disabled displays captions word-by-word as each word is captioned. 6. After making your selection, press the YES button to accept or the NO button to exit out of the Conversation Scroll menu. 7. Press the NO button repeatedly to exit out of the menu system.
Adjusting the Brightness of the Display Screen You can adjust the brightness of your CapTel 800i display screen to make it easier to read in well-lit or dimly lit environments. NOTE: You need to adjust the brightness of the Display Screen before or after a call. You cannot set the display screen brightness during a live captioned call. To adjust the brightness of the Display Screen: 1. With the handset hung up, press the YES button to see Options. 2.
4. The display screen shows what the current brightness level is set to: Minimum, Medium, or Maximum. Use the UP and DOWN arrows to highlight the level of brightness you would like. Press the YES button to select. LCD Brightness Currently Minimum Minimum Medium Maximum Press YES to accept or NO to exit NOTE: The display screen will change brightness levels as you select the options. 5. Press the NO button repeatedly to exit out of the Options menu.
Call History SECTION 4 This section explains how to use Call History to see who has called you and to see any incoming calls that you may have missed. TOPICS: 쏋 Using Call History to See Recent Calls 쏋 Clearing All Caller ID Entries NOTE: Call History requires Caller ID service from your phone company. If your phone service does not include Caller ID, you will not be able to view Call History with your CapTel 800i.
Using Call History to See Recent Calls Your CapTel 800i phone keeps a list of the most recent incoming phone calls, including calls you may have missed. The CapTel display screen automatically shows you the phone number of the person who called you most recently, even if you were not there to answer the call. Depending on your Caller ID service, the display screen may also list the name of the caller.
Previous Calls You can review Call History information from previous calls at any time. To review recent calls in Call History: 1. With the handset hung up press the YES button to see Options. 2. Check that Call History is highlighted. Press the YES button to accept. 3. The CapTel display screen will show you a list of phone numbers of calls to your CapTel 800i, listing the most recent call first and going back in chronological order. 4.
Clearing All Caller ID Entries You can delete individual Caller ID entries as you review them (see page 43) or you can erase all Caller ID records at one time. To clear (delete) all Caller ID entries: 1. With the handset hung up, press the YES button to see Options. 2. Confirm that Call History is highlighted. Press the YES button to select. 3. Use the DOWN button to highlight Clear All Caller ID Records. Press the YES button to select. 4. The CapTel 800i will erase all Caller ID records. 5.
Using the Phone Book SECTION 5 This section explains how to save frequently-called phone numbers into your phone book for easy dialing.
Adding a New Contact to your Phone Book You can save 97 names and phone numbers in the CapTel 800i Phone Book. To add a new contact to the Phone Book: 1. With the handset hung up, press the YES button to see Options. 2. Press the DOWN button repeatedly until Edit Phone Book is highlighted. Press the YES button to select. 3. Press the DOWN button until Add a New Contact is highlighted. Press the YES button to select. 4. Use the dialing pad to enter the letters of the name of the person you wish to add.
Example: To enter the name “Mary”, press the 6 key for the letter “M”, the 2 key for the letter “a”, the 7 key three times for the letter “r”, then the 9 key three times for the letter “y”. You may need to wait for the cursor to change from | to _ when entering letters that are on the same number key. TIP: Press the DOWN button for a backspace. Press the # button to add a space. Press the UP button to shift lock for capital letters. Press UP again to return to lower case. 5.
Dialing a Phone Number from the Phone Book To quickly dial any phone number listed in your Phone Book: 1. With the handset hung up, press the YES button to see Options. 2. Press the DOWN arrow button to highlight Dial from Phone Book. Press the YES button to select. Options Call History Dial from Phone Book Edit Phone Book Conversation Options Display Settings Caption Answering Machine Phone Settings Press YES to Select Press NO to exit Options 3.
Editing an Existing Contact in the Phone Book To make changes to an existing contact in the Phone Book: 1. With the handset down, press the YES button to see Options. 2. Press the DOWN button repeatedly until Edit Phone Book is highlighted. Press the YES button to accept. 3. Check that Edit Existing Contact is highlighted. 4. Press the YES button to select. 5. The display screen will show you the first listing in your Phone Book.
6. To edit the name, use the DOWN arrow button as a backspace to erase letters. You can enter new/different letters using the dialing pad. Look for the letters listed on the number keys to know which number key to press. For some letters, press the same number key several times until the correct letter appears on the display screen. 7. When you are done editing the name, press the YES button to move to the Number. To edit the phone number, use the DOWN arrow button as a backspace to erase numbers.
Removing a Contact from your Phone Book To remove a contact from your Phone Book: 1. With the handset down, press the YES button to see Options. 2. Press the DOWN button repeatedly until Edit Phone Book is highlighted. Press the YES button to select. 3. Press the DOWN button repeatedly until Remove a Contact is highlighted. Press the YES button to select. 4. The display screen will show you the first listing in your Phone Book.
Using Speed Dial Buttons SECTION 6 This section tells you how to set up and use the three Speed Dial buttons on your CapTel phone. TOPICS: 쏋 About the Speed Dial Buttons 쏋 Saving Phone Numbers in the Speed Dial Buttons 쏋 Editing Phone Numbers in the Speed Dial Buttons 쏋 Dialing with the Speed Dial Buttons About the Speed Dial Buttons You can set up three speed dial buttons on your CapTel phone to easily dial your most frequently-called phone numbers.
Saving Phone Numbers in the Speed Dial Buttons Speed Dial 1 1. With the handset hung up, press the SPEED DIAL button you want to program. Name: Number: 2. Press the YES button to edit. 3. Use the dialing pad to enter the letters of the name of the person you wish to add. Use the letters on the number keys to know which key to press.
Editing Phone Numbers in the Speed Dial Buttons 1. Press the SPEED DIAL button you wish to edit. 2. Press the YES button to edit the name. 3. Use the DOWN arrow button to backspace/erase letters in the current name. Use the number pad keys to enter a new letter or name. Press the YES button when you are done editing the name. 4. The cursor moves to the Number entry. Use the DOWN arrow button to backspace/erase numbers in the current listing. Use the number pad key to change/enter a new phone number.
Dialing with the Speed Dial Buttons 1. Make sure that the CAPTIONS button is on (red light on). 2. Press the SPEED DIAL key with the number that you want to call. 3. Lift the handset. Your CapTel phone will dial the phone number for you automatically. Speed Dial 1 Name: Mary Cell Number: 789-3456 Please lift handset to dial this number Press YES to edit or NO to exit 4. Listen or watch the signal meter to know when someone answers. Watch the display screen for captions.
Seeing Captions of Your Answering Machine and Voice Mail Messages SECTION 7 This section explains how to see captions of voice mail messages or messages that people leave on your external answering machine.
Seeing Captions of Your Answering Machine Messages Your CapTel 800i can show captions of messages that people leave on your external voice answering machine. NOTE: CapTel 800i does not have a built-in answering machine. The phone does not record messages for you when you are away. For directions on how to connect your CapTel 800i to an external answering machine, see page 58. To get captions of your external answering machine messages: 1. With the handset hung up, press the YES button to see Options. 2.
6. Once you see Ready to Caption the captioning service is connected. Press the “PLAY” button on your answering machine to play the messages aloud. Your CapTel 800i will show you captions of the answering machine messages as they are played. During this time, you may operate your answering machine the way you normally would use your answering machine features (playing, re-playing, deleting, or saving messages). When you are done listening to your messages/reading captions, hang up the CapTel 800i handset.
Seeing Captions of Your Voice Mail Messages Some voice mail services require that you dial a remote access phone number or extension to access your voice mail messages. You can access your voice mail messages the same way using your CapTel 800i, plus you can see captions of your voice mail. The way that you access voice mail messages depends on what kind of service you use, but you should be able to access your messages using the CapTel 800i the same way you would with any telephone.
TIP: As you review voice mail messages, use the CapTel 800i to follow any instructions from your voice mail system, such as “Press 1 to re-play messages” or “Press 2 to delete”. You do not need to wait for the captions to make these key presses. Your CapTel 800i will continue to display captions of everything said over the phone. If you have any questions or difficulty using your CapTel to access voice mail, CapTel Customer Service would be happy to assist you.
Telephone Settings SECTION 8 This section explains how to adjust settings on your phone to fit your preferences.
Setting the Captions Default to On/Off You can change the default setting of your CapTel 800i to always have the captions button set to ON or to always have the captions button set to OFF. Your CapTel 800i comes with the Captions Default set to ON. NOTE: No matter how you set the Captions Default, you can always turn the captions ON or OFF by pressing the Captions button at any point in the conversation.
To change the Captions Default setting: 1. With the handset hung up, press the YES button to see Options. 2. Press the DOWN button repeatedly to highlight Phone Settings. 3. Press the YES button to select. Options Call History Dial from Phone Book Edit Phone Book Conversation Options Display Settings Caption Answering Machine Phone Settings Press YES to Select Press NO to exit Options 4. Check that Caption Default On/Off is highlighted. Press the YES button to select. 5.
Adjusting the Volume of the Ringer You can set the volume of the CapTel 800i ringer to the volume that you hear best: Choose from minimum volume (105 dB), medium volume (111 dB) or maximum volume (117 dB). To set the Ringer volume: 1. Press the YES button to see Options. 2. Press the DOWN button until Phone Settings is highlighted. 3. Press the YES button to select. 4. Press the DOWN button until Ringer Volume is highlighted.
Setting the Pitch of the Ringer You can select the Ringer pitch that helps you hear best, selecting from low, medium, or maximum. To set the Ringer pitch: 1. Press the YES button to see Options. 2. Press the DOWN button until Phone Settings is highlighted. 3. Press the YES button to select. 4. Press the DOWN button until Ringer Pitch is highlighted.
Turning the Ringer Switch On/Off Back (top) edge view of CapTel 800i You can turn the Ringer off, so that no sound is made when your new CapTel phone rings. To turn the Ringer switch to ON or OFF, simply move the switch on the back (top) edge of your CapTel phone to ON or OFF. This setting will remain the same until you change it again.
Setting your CapTel Phone for Tone/Pulse Dialing The dialing mode of your CapTel 800i phone is set to Tone dialing. To set the dialing mode to Pulse dialing: 1. Press the YES button to see Options. 2. Press the DOWN button repeatedly until Phone Settings is highlighted. 3. Press the YES button to select. Options Call History Dial from Phone Book Edit Phone Book Conversation Options Display Settings Caption Answering Machine Phone Settings Press YES to Select Press NO to exit Options 4.
Turning on Spanish Captions Your CapTel 800i phone can display captions in Spanish for Spanish-to-Spanish conversations. Setting the captions to Spanish language changes the captions only, the Options list and other phone settings will always be shown in English. NOTE: Spanish captioning is available for Spanish-to-Spanish conversations only. The CapTel 800i phone does not translate from English conversations to Spanish captions. To turn Spanish captions on: 1.
7. Press the YES button to accept. Spanish Captions Currently Enabled Enabled Disabled 8. Press the NO button to exit out of the Options menu. You are now ready to make and receive calls with captions in Spanish. To make a call with Spanish language captions, lift the handset and dial the number you want to call. Press YES to accept or NO to exit NOTE: Spanish captions must be Enabled in order for you to receive captions in Spanish.
Turning Keypad Lights On/Off The CapTel 800 dialing keypad is lit to make it easier to see the number keys. The lights on the number keypad can be turned off in the CapTel Options menu. When Keypad Lights Off is selected, the lights on the number keypad go off automatically whenever the CapTel display screen is blank (i.e., after approximately 60 seconds of non-use). To turn the lights on the number keypad off: 1. Press the YES button to see Options. 2.
Using Call Waiting You can use enhanced telephone features such as Call Waiting that you may have as part of your telephone service. With the CapTel 800i, you will see captions during your first conversation and during the second Call Waiting conversation as well. To use Call Waiting: 1. During a conversation, listen for the beep or see (TONES) in the captions. It may indicate an incoming call with Call Waiting. 2.
Dialing 911 with Your CapTel 800i With CapTel 800i, calls to 911 are handled exactly the same as if you called from any other phone connected to your telephone service, plus you get captions of the call directly from the CapTel Captioning Service. General instructions for dialing 911 are listed below. For detailed instructions about your phone service and 911, please check with your telephone service provider. To Dial 911: 1. Pick up handset and dial 911.
Updating Your CapTel Phone Occasionally, changes are made to the CapTel 800i software. Your phone can check whether new software is available and then perform an update as needed over the Internet connection. This process ensures you will always have the latest technology for as long as you own your CapTel 800i. To update your CapTel 800i software: 1. With the handset hung up, press the YES button to see Options. 2. Press the DOWN arrow button repeatedly until Phone Settings is highlighted.
Problem Solving My CapTel 800i does not ring Check that the RINGER switch is set to ON. Too many phones and/or computer modems in your home may exceed the “ringer equivalence number” (REN) allotted by your telephone service. Contact your telephone service provider to verify that your service is adequate for the number of phones/devices you use. I want to make captioned calls at work, but I don’t hear a dial tone when I pick up the handset.
Using automated (touchtone) systems With CapTel, you can easily navigate through automated phone menu systems (example: press “1” for sales, press “2” for shipping, etc.). You can press number buttons at anytime during a call to make selections. You do not need to wait for captions prior to pressing your selection. The captioning service continuously transcribes anything that is said over the phone, regardless of what you are saying or which buttons you press.
I sometimes see a word in blue in the middle of the captions. Why is the word a different color than the rest of the captions? At times, the captioning service may correct word errors that occur in the captions. The corrected word appears in a different color to let you know a correction has been made. There may be a slight delay before the word error is corrected. If you are unclear about what was said, ask your caller to clarify.
C A R E & M A I N T E N A N C E Cleaning Never use liquid or aerosol cleaners. Unplug the CapTel and wipe with a damp cloth. If necessary, use a small amount of mild soap such as dishwashing soap on the cloth. S A F E T Y I N S T R U C T I O N S When using your CapTel, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons. 1. Read and understand all instructions. 2. Follow all warnings and instructions on the CapTel. 3.
I N D E X Answering a call ...............................21 Captions button .......................................9, 55 Answering machine..........................56 changing color of captions............34 connecting to an external saving captions after a call............29 answering machine.....................58 reviewing captions seeing captions of answering during a call ............................9, 27 machine messages ......................57 reviewing captions after hanging up ...................
Display Screen Reviewing Calls ..........................27, 28 adjusting the brightness................39 Scroll ................................................37 Flash button.................................8, 71 Set up...............................................12 Headsets, using with CapTel 800i .....11 requirements ................................12 help with set up ............................16 Internet using a router................................15 connecting to the Internet ......
FCC Information The CapTel has been tested and found to comply with the specifications for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates and uses radio frequency energy and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Getting Help If you have any questions, comments, or concerns as you use your new CapTel 800i, we’re here to help. Use any of these ways to contact us: CUST SERV Button Pick up the handset and press the CUST SERV button to automatically speed dial directly to our helpful Customer Service team. If you are in an office setting, you may need to dial “9” first and then press the CUST SERV button. Help materials are also available online at our website.
