2-Line CapTel User Guide ™ This information is provided as a supplement for CapTel users who wish to use 2-line capabilities. For more complete information about using your CapTel, please refer to the CapTel user manual.
Ultratec, Inc. 450 Science Drive Madison, WI 53711 (888) 269-7477 (Voice/CapTel ) (800) 482-2424 (TTY) (608) 238-3008 (Fax) CapTel@CapTelMail.com (Email) www.captionedtelephone.com First edition July 2005 First Printing © 2005 Ultratec, Inc. is a registered trademark of Ultratec, Inc. CapTel is a trademark and service mark of Ultratec, Inc.
CONGRATULATIONS Congratulations! Your CapTel phone is equipped for 2-line capabilities, which will allow you to receive captions on every call, at any time in the call. With 2-line CapTel enabled you can: • Receive captions on all incoming calls. (Your caller dials you directly, instead of placing the call through the captioning service.) • Turn captions on at any point during a conversation. • Give your callers one telephone number. (There is no separate captioning service number for callers to remember.
HOW 2-LINE CAPTEL WORKS C AP T EL U SER O THER PARTY 1 Talk to the other person and listen to her response. L INE 1 L INE 2 2 The CapTel automatically connects the call to the captioning service via the second line… 3 …which transcribes it into text that appears on the CapTel display. REQUIREMENTS FOR 2-LINE CAPTEL Using 2-line CapTel requires two analog telephone lines in your home or office.
SETTING UP THE CAPTEL FOR 2-LINE USE Note: You must follow this procedure to turn on 2-line CapTel service. Simply plugging a second line into the CapTel phone will not activate 2-line capabilities. There are two steps to setting up your CapTel. First, set it up in standard mode. Then, activate the 2-line menu. Set up phone for 2 line 1. Plug the AC adapter cord into the round power jack on the bottom of the CapTel. 2.
Activate 2-Line Menu 1. With the handset hung up, press the MENU key until you see 2Line Mode?. Press the button next to ON to turn 2-line capabilities on. Press EXIT to leave the menu. Note: If 2Line Mode? does not appear in your CapTel menu, contact CapTel Customer Service. 2. Attach the desktop/wall footplate, making sure the larger side is along the top edge of the CapTel. (For wall mount installation, refer to the CapTel user manual.
ANSWERING A CALL WITH CAPTIONS 1. When the CapTel rings, RING is displayed. 2. Pick up the handset to answer. If the Caption Feature is ON If the caption feature is ON, the CapTel will automatically connect the call to the Captioning Service using line 2. After an initial delay of at least 15 seconds, captions of everything the caller says will be displayed.
TURNING CAPTIONS ON/OFF DURING A CALL In 2-line mode, you can turn the caption feature on or off at any point during your telephone conversations. Simply press the CAPTION button to turn the feature ON or OFF. When the red light above the CAPTION button is lit, you will receive captions. When the light is off, the call will not be captioned.
DIALING 9-1-1 WITH 2-LINE CAPTEL With 2-line CapTel, calls to 9-1-1 are handled exactly the same as if you’d called from any other type of phone, plus you get captions of the call. Emergency services will be able to locate you and send help based on the location from which you place the call. To dial 9-1-1: 1. Pick up the handset and dial 9-1-1. Your call will be directly connected to the local emergency center for your area. 2. Make sure the light above the button is on.
DIALING 7-1-1 WITH 2-LINE CAPTEL With 2-line CapTel, calls placed through a traditional relay service are handled the same way as if you’d called from any other type of phone, plus you get captions of everything the other party says. To call a TTY/VCO user through relay: 1. Pick up the handset and dial 7-1-1. 2. Give the relay CA the phone number of the person you’d like to call. 3. Watch the display screen for instructions and captions of the TTY user’s responses via the relay CA.
TIPS & HINTS 1. As you answer an incoming call, there will be an initial delay of at least 15 seconds between the time you answer and the time that the captions start. This is because it takes time to connect to the Captioning Service, which provides captions throughout the call. If you can hear the caller clearly, simply answer as you would normally with any other call. Or, you may want to ask the caller to hold for a moment until the CA# appears, indicating a captionist is online. 2.
