SETUP GUIDE CapTel 2400i ® 305-019451 2/13
Important Note As you set up your new CapTel phone, be sure to follow the directions on the display screen for registering your phone. Per a recent ruling by the Federal Communications Commission (FCC), the Captions feature cannot be activated until your phone is registered. This requirement is part of the FCC’s effort to ensure the captioning service is used as intended by people who truly need the service. For more information about FCC requirements, please visit www.CapTel.
About Your New CapTel 2400i Your new CapTel 2400i is like any other telephone in many ways: it connects to a telephone line, you talk and listen to your callers, and you place/answer calls the same way you use any other telephone. Your new CapTel 2400i is also different than a traditional telephone in some important ways. In order to show captions, your CapTel 2400i connects to the Internet the same way you connect a computer to the Internet.
Where to Get Help Help is available 24 hours a day, 7 days a week (excluding major holidays). Please contact: Toll-Free Installation Help Line: 888-269-7477 Email: CapTel@CapTel.com • Fax: (608) 204-6167 Online Help: www.captel.com/customer-service.php If someone else installed your home computer or your Internet connection, you may want to consult with that person as you set up the CapTel 2400i.
T A B L E O F C O N T E N T S What is in the Box? �������������������������������������������������������������������������������������� 3 Overview of CapTel 2400i ������������������������������������������������������������������������ 4 Setting up Your CapTel 2400i ����������������������������������������������������������������� 7 Requirements ����������������������������������������������������������������������������������������������� 7 Step 1: Select a location ������������������������������������
Overview of CapTel 2400i Phone 1 2 4 5 3 Please see the descriptions that correspond with the matching numbers to help explain what each feature is. 1 Touch Screen Display Shows captions, Caller ID, Answering Machine messages, Contacts, and more. To select an item, touch it on the display.
2 Volume Button WARNING Lets you adjust the volume to a comfortable level, up to a 40dB gain VOL from min/max. To increase the volume, press on the VOL button. Press on the VOL button to decrease the volume. The indicator lights next to the volume bar show the volume setting. The volume returns to a mid-range setting every time you hang up the handset. The maximum volume setting on captioned calls is very loud. People who do not need amplification should not use the phone at the highest volume level.
Back view of CapTel 2400i 1 2 4 3 1 Line 1 – Telephone Jack Plug the telephone cord (provided) in here (RJ11 jack). Telephone cord can be for most types of telephone service, including: analog, VOIP, FIOS, digital cable service, or DSL with filter. CapTel does NOT work with a PBX system unless an analog port is available. 2 Ethernet Jack Plug the Ethernet cable (provided) here to connect to your Internet service.
Setting up Your CapTel 2400i Requirements 1. High-speed Internet access using a DSL or Digital Cable modem. Your CapTel 2400i can connect to your Internet service either with an Ethernet cable or through a wireless (WiFi) network. Depending on your Internet setup, a router may also be required to allow you to connect more than one device to your Internet service. 2. Telephone Service. Can be analog line, DSL with filter, VOIP, FIOS, or Digital Cable phone service.
Step 2: Plug in the Power Adapter 1. Plug the power cord into the jack labeled “Power” on the back of the CapTel 2400i phone. 2. Plug the power adapter into a wall outlet or power strip. The display screen and volume indicator lights will light up to let you know the power is connected. Power Cord WARNING: Be sure to use only the power adapter that came with your CapTel 2400i.
Step 4: Telephone Line Initial Setup no phone line detected language connect phone line or press cancel to ignore telephone line network connection cancel time and date software terms and conditions 1. Plug your telephone line into the back of the CapTel phone in the jack marked “Line 1”. 2. Plug the other end of the line into your telephone wall jack.
Step 5: Network Connection Initial Setup language telephone line network connection setup network plug in ethernet cable or press button below for wifi Use WiFi Network time and date software terms and conditions For Wired Connections: 1. Plug the Ethernet cable that came with your phone into the jack on the back of the CapTel phone labeled “Ethernet”. 2. Plug the other end of the Ethernet cable into the jack you use to access your Internet service.
All outlets located together (Wired Setup) Example 1: All of the connection outlets (telephone, Internet, and power) are available in the same room that you are planning to use the CapTel 2400i.
For Wireless (WiFi) Connections: If you have a wireless (WiFi) network in your home or office, your CapTel phone can connect to the Internet using the WiFi network. You do not need to plug in an Ethernet cable. NOTE To set up your CapTel for WiFi use, you will need to know the name of your wireless network as well as any passwords that are needed to access the network. The way you access your WiFi network with CapTel will be very similar to how you access the network from a computer or mobile device.
Joined Available Networks Signal Saved Security Chan 2WIRE269 WPA 09 My Home Network WPA-2 11 SSID for Network 3 WPA 06 Charlie’s Home Network WPA 01 Corner Cafe Network WPA 11 Connect Enter Manually View Saved Refresh Network Settings Back 3. Touch the name of the network that you want to use. Connect (Connect). Then touch If you do not see the network you want to use: • T ry moving your CapTel phone to an area closer to your wireless Refresh router. Then, touch (Refresh).
When you are done, review your password carefully. Passwords are casesensitive. If it does not exactly match the password for your network, key to correct any errors. CapTel will not be able to connect. Use the When you are satisfied the password is correct, touch save (save). Step 6: Time and Date Touch the Time Zone on the display screen that you live in. Touch to continue.
Step 7: Software Your new phone checks to make sure that you have the most current software available. If needed, CapTel will automatically download the most recent software version. Be patient, the download may take a moment. Watch the progress on the CapTel display screen to know the status.
Step 8: Registration Terms and Conditions NOTE The very first time you set up CapTel, you may be asked to review and accept the Registration Terms and Conditions on the CapTel display screen. The Terms and Conditions are set by the Federal Communications Commission (FCC) which oversees the funding for IP-based Captioned Telephone service. If your phone display shows different instructions than the directions listed below, please follow the instructions on your phone’s display screen.
3. Use the onscreen keyboard to enter your first name. Use enter capital letters. (shift) to 4. Touch the field for last name, then enter your last name using the onscreen keyboard. 5. Continue until all fields are entered. 6. When you are finished, review the display to make sure you have everything entered correctly. NOTE 7. When you are ready, touch save (save). Per FCC requirements, registration information must be about the person who uses CapTel.
The FCC wants to verify that anyone who uses the free Captioning Service really has hearing loss. It is the FCC’s way of protecting the service from misuse by people who do not need captions. Registration Terms and Conditions Do you certify that you have hearing loss that requires the use of captions in order to communicate over the phone in a manner that is functionally equivalent to communication by conventional telephone users? Yes No 9. If you agree with the statement, touch No touch (No).
CapTel users do not have to pay for the cost of using the captioning service, it is provided free to people with hearing loss through a fund monitored by the FCC. The FCC wants to make sure that CapTel users understand that – even though there is no cost to you – the federal program pays for use of the service. Registration Terms and Conditions Do you understand that the cost of captioning is funded by the Federal Telecommunications Relay Service Fund? Yes No 11.
Congratulations! Your phone is registered and the Captions feature is enabled. Registration Successful Your phone is now registered. Thanks for choosing CapTel. Continue To get captions during your incoming and outgoing calls, just press (CAPTIONS button) at the start of every call. CAPTIONS If you answered NO to any of the Registration Terms and Conditions, the Captions feature will not be activated on your phone. You will still be able to make and receive calls, but the calls will not be captioned.
Customer Service: 888-269-7477 21
Getting Help If you have any questions as you use your new CapTel 2400i, we’re here to help. Use any of these ways to contact us: ick up the handset and press P (CUST SERV) to automatically speed dial directly to our helpful Customer Service team. If you are in an office setting, you may need to dial a number such as “9” first to get an outside line first and then press (CUST SERV). (Available 24 hours a day, 7 days a week. Customer Service is closed on major holidays.
