Using Your CapTel ® Model 200 305-014207 5/09
IMPORTANT! Dialing 911 in an Emergency To reach help as quickly as possible in an emergency, all 1-Line CapTel calls placed to 911 connect directly to Emergency 911 Services. 911 calls are not routed through the captioning service. This means: • Emergency 911 calls are not captioned in the same manner as regular CapTel calls. • Emergency 911 calls are treated as VCO calls* during which the 911 call-taker can hear everything you say, and then types his/her response which appears on the CapTel display screen.
CONTENTS Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Installing CapTel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Calling & Answering (1-Line Mode) . . . . . . . . . . . . . . . . . .9 Adjusting the Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Using Calling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Menu Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
OVERVIEW How Does CapTel Work? CapTel works like any other amplified telephone, with one important difference. It also displays written captions, which are provided by a captioning service, of everything the other person says. Captions are treated with absolute confidentiality. For information about how CapTel works in 2-Line mode (optional) please see Using 2-Line CapTel on page 32. CapTel (1-Line Mode) C AP T EL U SER Talk to the person you are calling. Listen to his responses.
Features TOP VIEW 1. Handset hook 2. Display screen 3. Display buttons 4. Number buttons 5. Menu button 6. Flash button 7. Hold button and light 8. Volume button and light 9. Caption button and light 10. Ringer Volume control 11. Conversation Tone control 12. Conversation Volume control 13. 3.5mm Headset jack (left) and 2.5mm Audio jack (right) BOTTOM VIEW (shown without desktop/wall footplate) 14. Power jack 15. Telephone line jack for 1st (primary) line 15a. Telephone line jack for 2nd line 16.
Display & Display Buttons The display screen provides word-for-word captions during your phone conversation. The screen also displays the menu when you press the MENU button. Use the Display buttons to make selections when using the menu system. Menu Button The MENU button allows you to personalize settings such as display contrast and ringer pitch. You also use the MENU button to setup the CapTel for office use.
Tone Slide Control The Tone Slide Control allows you to adjust the quality of sound that comes through the handset to a frequency range that works best for you. With the TONE slide control, you can increase low- or high-frequency sounds for utmost clarity. Hold Button (Mute for Captioned Calls) During a non-captioned call, you can put the caller on hold by pressing the HOLD button. Neither you nor the person on the other end of the line will hear sounds from the line.
INSTALLING CAPTEL CapTel includes the following parts: ✔ Handset with coiled cord ✔ AC adapter ✔ 7-foot telephone line cord ✔ 6-inch telephone line cord (use when mounting on wall) ✔ Desktop/wall footplate CAUTION! Do not plug the CapTel into any telephone line other than a standard analog telephone line or an analog port. Connection to a digital telephone line may damage the CapTel or the telephone system and will void your warranty.
STEP 2 – Setup the CapTel For Desktop Use 1. Plug the AC adapter cord into the round power jack on the bottom of the CapTel. 2. Plug the telephone line cord into the first (left) telephone line jack. 3. Attach the desktop/wall footplate, making sure the larger side is along the top edge of the CapTel. 4. Plug the telephone line cord into the wall jack and the AC adapter into an electrical outlet.
IMPORTANT STEP 3 – Register Your Long Distance Provider If you plan to make long distance captioned calls with your new CapTel phone, please let CapTel Customer Service know what long distance company you want your charges to be billed under, so that it appears correctly on your phone bill (under your existing long distance service or calling plan).
CALLING & ANSWERING (1-LINE MODE) Using CapTel in an Office, Hotel or Nursing Home Setting or with Call-waiting NOTE: If you need to dial a number for an outside line and/or you have call-waiting, see page 20 and 21 before placing your first call. For additional calling instructions and tips, see Helpful Tips on page 41. Placing a Call with Captions Using the CapTel is easy — just pick up the handset and dial: 1. Verify that the Caption feature is on. The red light over the CAPTION button should be lit.
Answering a Call with Captions (1-Line Mode) Because the captions are provided by a Captioning Service, the person calling you must first connect with the service in order for you to receive captions during the call (1-Line CapTel only). Give your callers the toll-free Captioning Service voice number (see page 1). CapTel 1-Line C AP T EL U SER Talk to the other person. 1 3 Listen to his responses. The person calling you dials the Captioning Service first. Then, the caller enters your phone number.
During the pause, the person calling you hears the recorded message “Please hold, the person you have called will be with you shortly,” and will not hear you speak. 5. Watch the display. You may begin speaking as soon as you see that the call has connected. If you answer an incoming call on a phone other than the CapTel and you hear a beep that reoccurs throughout the call, the person who called you used the CapTel Captioning Service. Pick up your CapTel phone.
ADJUSTING THE SOUND Conversation Volume To increase the overall volume of the person’s voice coming through the handset: 1. Move the VOLUME slide control, located on the right side of the CapTel, toward the top of the phone until the volume is at a comfortable level (see also Conversation Tone below). 2. For an additional boost (up to a maximum total gain of 35 dB), press the VOL button. The red light over the VOL button comes on. This boost turns off when you hang up the handset.
Ringer Pitch & Volume You can select the Ringer pitch and volume that help you hear best. Set the Ringer volume to off, low, medium, or high using the RINGER switch on the right side of the CapTel. To adjust the Ringer pitch: 1. With the handset hung up, press the MENU button. Either your last phone conversation or the Save Captions After Hanging up menu is displayed. 2. Press the button repeatedly until Ringer Pitch is displayed. MENU 3.
Knowing What is Happening on the Line (Graphic Meters) There are two indicators which appear on the display during calls to help you monitor sounds on the line. These meters do not appear during non-captioned calls. The Signal Meter The Signal Meter lights up to indicate sounds on the handset, such as the caller’s voice or a busy signal. It indicates that a sound is coming through the handset even if the sound is not loud enough for you to hear.
USING CALLING FEATURES Saving Speed Dial Numbers You can save up to three frequently called numbers in CapTel memory for easy speed dialing. 1. With the handset hung up, press the MENU button repeatedly until Program Speed Dial Numbers is displayed. 2. Press the button next to Yes. 3. Press the button next to the location that you want to save the phone number in (1, 2, or 3). 4. Enter the telephone number you wish to save by pressing the telephone keypad.
Redialing from Memory To redial a number, lift the handset, then: 1. Press the button next to the Memory Dial/Redial arrow. A list of saved numbers and the last number you dialed is displayed. 2. Press the button next to the number you wish to dial again. CapTel dials the number for you automatically. Reviewing Captions You can review the captions from a captioned call during the call or after hanging up. 1. During or after* a captioned call, press the MENU button.
2. Press the button next to the up or down arrow to adjust the contrast. 3. Press the button next to Exit to leave the menu and view captions on the display again. Using Hold/Mute During a Captioned Call (Mute) Press the HOLD button during a captioned call to mute your voice and background sounds. Confirm that the red light above the HOLD button is lit. As long as this light is on, you can still hear what the person on the other end of the line is saying and you will still see captions on the display.
Using Caller ID If you subscribe to Caller ID service from your phone service provider, your CapTel phone will display the name and/or number of the person calling, depending on the service to which you subscribe. Incoming Calls CapTel will display the name and/or number of the person calling. Unanswered Calls CapTel will also display Caller ID information for all incoming calls that have not been answered. CapTel stores up to 99 entries of caller information.
MENU SETTINGS To access the Menu settings: 1. With the handset hung up, press the MENU button. The display will show captions from your last conversation or the Save Captions After Hanging up menu. 2. Continue pressing the button repeatedly to scroll through the menu options. Press the button next to Exit at any time to quit programming. MENU Save Captions After Hanging Up When this feature is on, captions from your most recent phone conversations are saved.
Is a Number Required to Dial an Outside Line? In an office setting, use this feature if you need to dial 9, for example, to get an “outside line”. The number must be saved here to get an outside line during captioned calls. The number is automatically dialed by the CapTel phone at the start of every call when the Caption feature is on. You cannot dial the number manually on a captioned call. 1.
Do You Have Call-Waiting? If you have call-waiting on the phone line that your CapTel is connected to, incoming calls may disrupt the connection with the captioning service unless you block call-waiting. During a captioned call with 1-Line CapTel, you should block your call-waiting service to prevent interruption of captions. Programming the call-waiting block will not affect non-captioned calls.
Captioning External Answering Machine Messages If you call a phone number to access your voice mail messages, CapTel will caption the messages for you (see Retrieving Your Voice Mail Messages on page 25). You can also use CapTel to receive captions of voice messages left on an answering machine that is near your CapTel phone by playing the messages aloud. 1. With the handset hung up, press the MENU button repeatedly until Caption External Answering Machine Messages is displayed. 2.
Captions (On/Off Setting) You can change the default setting of CapTel to always have captions set to On or to always have captions set to Off, without needing to press the CAPTION button before each call. Captions On When the caption default is set to On, every outgoing call is automatically connected through the Captioning Service. The light above the CAPTION button remains lit. You will receive captions on every outgoing call, unless you first turn off the caption feature by pressing the CAPTION button.
Ringer Pitch 1. With the handset hung up, press the button repeatedly until Ringer Pitch is displayed. MENU 2. Press the button next to the up or down arrow to select the pitch that works best for you. The ringer will ring as you do this. If you don’t hear the ringer, make sure the RINGER switch is turned on (see page 13). 3. Press the button next to Exit to leave the menu.
ADVANCED CALLING Using Automated (Touchtone) Systems With CapTel, you can easily receive and/or leave messages on answering machines or voice mail systems with automated menus. You can press the CapTel number buttons at any time during a call to make selections. This makes navigating automated systems easy. You may press a number button as soon as you are ready to make a selection. You do not need to wait for the captions prior to pressing your selection.
Calling Another 1-Line CapTel User (CapTel to CapTel) Because you want the person you are calling to receive captions, you will first need to connect to the captioning service. 1. Verify that the Caption feature is on. If the red light over the CAPTION button is not lit, turn on the feature by pressing the CAPTION button. 2. Pick up the handset and dial the CapTel Captioning Service voice number (see page 1). This is the number you normally give to hearing individuals to call you. 3.
Calling a TTY User Via Traditional Relay With 1-Line CapTel, you can call TTY users by placing the call through relay. There are two ways to do this: Dialing the Relay Voice Number CapTel calls placed through your state’s toll-free relay number are handled like any other captioned call. Simply: 1. Make sure the red light above the CAPTION button is on.
To place your VCO call: 1. With CAPTION button lit, lift the CapTel handset and dial 711. The light above the button will go off. 2. The display reads VCO Mode Dialing 711 and connects you to the 711 relay service. 3. When you see that the relay CA has answered, ask for “VCO please”. This will alert the relay CA that you will be speaking (instead of typing) throughout the call. 4. Tell the relay CA the phone number of the TTY user you wish to call. 5.
DIALING 911 IN AN EMERGENCY (1-LINE MODE) In order to provide the fastest possible access to help in an emergency, all 1-Line CapTel calls to 911 are immediately directed to Emergency 911 Services instead of being routed through the Captioning Service. This means: • There are no delays in accessing emergency personnel, as your call is directly connected to a 911 call center.
Dialing an Emergency 911 Call Directly (Recommended Method 1-Line) 1. Make sure the light above the CAPTION button is lit. Pick up the CapTel handset. Dial 911 on the keypad. 2. The light above the CAPTION button will go off, and the display shows *CAPTIONS ARE OFF* Dialing 911 Directly. Watch the display for instructions. 3. When you hear the 911 call-taker or see that a connection has been established, talk into the CapTel handset as you normally would.
Dialing an Emergency 911 Call Through Traditional Relay (Alternative Method) Relay services are equipped to help provide text captions during 911 calls, and are very familiar with VCO (combined voice and text) calling. If you place an emergency call through relay, you will receive text captions of everything that the 911 call-taker says. You will not be able to hear the 911 call-taker, however, over the CapTel handset.
USING 2-LINE CAPTEL (OPTIONAL) Your CapTel phone is equipped for 2-Line capabilities, which will allow you to receive captions on every call, at any time in the call. With 2-Line CapTel enabled you can: • Receive captions on all incoming calls. (Your caller dials you directly, instead of placing the call through the captioning service.) • Turn captions on or off at any time during a conversation. • Give your callers one telephone number.
HOW 2-LINE CAPTEL WORKS CALLERS/PEOPLE YOU CALL C AP T EL U SER Line 1 Line 2 CONNECTS Voice Conversation C APTIONING S ERVICE A U T O M AT I C A L LY Captions People dial your number directly like they would with any other call, and have the voice conversation with you on Line 1. Captioning Service is automatically connected to the call on Line 2, to provide captions of everything the caller says.
SETTING UP THE CAPTEL FOR 2-LINE USE NOTE: You must follow this procedure to turn on 2-Line CapTel service. Simply plugging a second line into the CapTel phone will not activate 2-Line capabilities. There are two steps to setting up your CapTel. First, set it up in standard mode. Then, activate the 2-Line menu. Bottom view of CapTel phone Setup phone for 2-Line 1. Plug the AC adapter cord into the round power jack on the bottom of the CapTel. 2.
Activate 2-Line Menu 1. With the handset hung up, press the MENU key repeatedly until you see 2Line Mode?. Press the button next to On to turn 2-Line capabilities on. Press Exit to leave the menu. NOTE: If 2Line Mode? does not appear in your CapTel menu, contact CapTel Customer Service. 2. Attach the desktop/wall footplate, making sure the larger side is along the top edge of the CapTel. (For wall mount installation, see page 7.
ANSWERING A CALL WITH CAPTIONS (2-LINE MODE) 1. When the CapTel rings, RING is displayed. 2. Pick up the handset to answer. If the Caption Feature is On If the caption feature is On, the CapTel will automatically connect the call to the Captioning Service using Line #2. After an initial delay of 12-15 seconds, captions of everything the caller says will be displayed.
TURNING CAPTIONS ON/OFF DURING A CALL In 2-Line mode, you can turn the caption feature on or off at any time during your telephone conversations. Simply press the CAPTION button to turn the feature On or Off. When the red light above the CAPTION button is lit, you will receive captions of the conversation. When the light is off, the call will not be captioned.
DIALING 911 WITH 2-LINE CAPTEL With 2-Line CapTel, calls to 911 are handled exactly the same as if you’d called from any other type of phone, plus you get captions of the call directly from the CapTel Captioning Service. Emergency services will be able to locate you and send help based on the location from which you place the call. To dial 911: 1. Pick up the handset and dial 911. Your call will be directly connected to the local emergency center for your area. 2.
DIALING 711 WITH 2-LINE CAPTEL With 2-Line CapTel, calls placed through a traditional relay service are handled the same way as if you’d called from any other type of phone, plus you get captions of everything the other party says. To call a TTY/VCO user through relay: 1. Pick up the handset and dial 711. 2. Give the relay CA the phone number of the person you’d like to call. 3. Watch the display screen for instructions and captions of the TTY user’s responses via the relay CA.
2-LINE CAPTEL : TIPS & HINTS 1. As you answer an incoming call, there will be an initial delay of at least 15 seconds between the time you answer and the time that the captions start. This is because it takes time to connect to the Captioning Service, which provides captions throughout the call. If you can hear the caller clearly, simply answer as you normally would with any other call. Or, you may want to ask the caller to hold for a moment until the CA# appears, indicating a captionist is online. 2.
HELPFUL TIPS Problem Solving My CapTel does not ring. Check that the RINGER switch is set to On. Too many phones and/or computer modems in your home may exceed the “ringer equivalence number” (REN) of your telephone service. Contact your telephone service provider to verify that your service is adequate for your needs. I want to make captioned calls at work, but I don’t hear a dial tone when I pick up the handset.
• If you have Call-Waiting (from your telephone service): make sure that a Call-Waiting block is programmed correctly (see Do You Have Call-Waiting? on page 21). • If you do not have Call-Waiting: check to make sure that nothing is programmed in the Call-Waiting block by pressing the menu key until “Do you have Call-Waiting?” is displayed. Press the button next to “Yes” just to confirm that nothing has been entered.
I sometimes see a word in brackets, such as “.” What do the brackets mean? At times, the captioning service may make a correction in the written captions. The corrected word(s) are displayed in brackets. There may be a delay between the wrong word(s) and the correction. The captions seem delayed. This may happen occasionally as a result of the voice recognition technology.
Callers say that they hear their own voice echoing on the line. The CapTel handset mouthpiece may “pick up” the amplified sounds coming out of its own earpiece. This sometimes causes an echo effect. To minimize its occurrence: • Hold the handset earpiece close to your ear during your conversations. Make sure the mouthpiece is not too close to your mouth or touching your face. • Press the VOL boost button to On, then adjust the volume slide control to a comfortable setting.
Calling with Your CapTel How should I introduce CapTel to the people I call? When using CapTel, you can choose to tell the other person you are using captioning technology, or you can conduct your call without announcing CapTel at all. It’s your choice! You may choose to explain, “I am using a Captioned Telephone for this call. This allows me to both hear you and read captions of what you are saying.
Special Setup Instructions Connecting an External Signaler or Answering Machine To use an optional signal light or answering machine, plug the device (sold separately) into an unused telephone extension jack. If you have only the one jack that is being used by the CapTel, you can use a “Y-jack” (also called a “duplex jack”). Plug both the CapTel and the signaler or answering machine into the Y-jack and plug the Y-jack in at the wall. You can purchase a Y-jack at any store that sells telephones.
CARE & REPAIR Cleaning Never use liquid or aerosol cleaners. Unplug the CapTel and wipe with a damp cloth. If necessary, use a small amount of mild soap such as dishwashing soap on the cloth. SPECIFICATIONS Physical Dimensions Controls Size: 8.1" x 9.5" x 2.75" Weight: 2 lb. 7oz. Dial Pad Conversation: Amplification (0-35 dB) Tone Ringer: Off, low, medium, high (0-95 dB) Indicator Lights: Hold Volume On/Off Caption On/Off Large Keys: 1.15" x 0.8" Large Print: .
INDEX 2-Line Mode ...............................32 Answering a call.................36 Dialing 711 with.................39 Dialing 911 with.................38 How 2-Line works..............33 Placing a call ......................35 Requirements......................33 Setting up for......................34 Tips and Hints ....................40 Turning Captions On/Off ...37 Using Call Waiting with .....37 711, Dialing ................................25 911, Dialing ................................
INDEX (CONTINUED) Duplex jack...........................44, 46 External signaler.................46 Sharing a line......................46 REN ............................................41 Flash button ..............................3, 5 Ringer ...........................................5 Pitch & volume...................13 Ringer pitch ..................13, 24 Graphic meters............................14 Signaler .......................................46 Handset ......................................
FCC Information The CapTel has been tested and found to comply with the specifications for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates and uses radio frequency energy and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Industry Canada Information Notice: This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications. This is confirmed by the registration number IC: 721C 11760. The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment.
SAFETY INSTRUCTIONS (SAVE THESE INSTRUCTIONS!) When using your CapTel, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons. 10. Avoid using a telephone (other than a cordless type) during an electrical storm. There is a remote risk of electric shock from lightning. 1. Read and understand all instructions. 11. Pressing the VOL button may subject the user to dangerous volume levels. 2. Follow all warnings and instructions on the CapTel. 3.
