U s e r M a n ua l CapTel 2400i ® 305-019350 9/13
CapTel Acceptable Use Policy The CapTel phone is intended for use by people with hearing loss. People who do not need captioning support should only use CapTel with the CAPTIONS feature turned off. CapTel 2400i Specifications Physical Dimensions Size: 12.56" wide × 9.54" tall × 3.64" deep (Dimensions with the stand folded against the phone.) Weight: 3 lbs. 2.3 oz.
Congratulations on Choosing CapTel! Welcome to the Captioned Telephone – CapTel! With CapTel, you can see captions of everything people say over the phone, letting you enjoy calls with confidence. Your CapTel phone is designed to be easy to use. It works just like any other phone, you can dial on the number keypad and listen on the handset. Or, you can use the easy touch screen display to make and answer calls. Whatever works best for you.
T a b l e o f C o n t e n t s Overview – How CapTel Works �������������������������������������������4 Section 1: Getting Started ���������������������������������������������������5 What is in the box �������������������������������������������������������������������������������������� 5 Overview of CapTel 2400i phone ��������������������������������������������������������� 6 Using a headset or neckloop (optional) ������������������������������������������11 Setting up your CapTel 2400i �������������
Section 5: Answering Machine ��������������������������������������� 49 About the Answering Machine �����������������������������������������������������������50 Turning Answering Machine on/off ��������������������������������������������������50 Playing your Answering Machine messages ���������������������������������51 Erasing Answering Machine messages ��������������������������������������������52 Deleting all messages ����������������������������������������������������������������������������53 Reco
Overview How CapTel Works You hid dad this is Julie how are you feeling? we are good we’re still planning to bring Captions show you everything the caller says! Telephone Connection Caller (voice) Internet Connection (captions) Captioning Service Captions are provided by a free Captioning Service that connects (over the Internet) to your telephone call. Your new CapTel 2400i works like any other phone – just pick up the handset and dial the person you want to call on the dialing keypad.
SEC TION 1 Getting Started This section explains how to start using your new CapTel 2400i phone.
Overview of CapTel 2400i Phone 1 2 3 4 8 5 10 6 7 11 15 12 13 9 16 14 Please see the descriptions that correspond with the matching numbers on the next few pages to help explain what each feature is.
1 Touch Screen Display S hows captions, Caller ID, Answering Machine messages, Contacts, and more. You can touch an item on the Display Screen to select it. Monday 2 Time & Date 3 Contacts 15 llows you to store and quickly dial people you call often. Saves A up to 100 contacts. 4 Favorites S aves the phone number of people you call most often for quick and easy dialing. 5 Call History S hows your most recent incoming and outgoing calls, plus lets you read captions from previous phone calls.
8 Volume Bar WARNING Lets you adjust the volume to a comfortable level, up to a 40dB gain VOL from min/max. To increase the volume, press on the VOL button. Press on the VOL button to decrease the volume. The indicator lights next to the volume bar indicate the volume setting. The maximum volume setting on captioned calls is extremely loud. People who do not need amplification should not use the phone at the highest volume level.
13 MUTE Button Silences the sound from your end of the conversation. When the MUTE button is pressed (blue light around the button is ON), the person on the other end of your call will not be able to hear you. You will still be able to hear the caller and get captions of everything they say. To turn the Mute feature off, press the MUTE button again (light around the button is OFF). 14 CUST SERV Button NOTE Pressing the CUST SERV button will automatically dial the CapTel help line.
Back view of CapTel 2400i 1 2 4 3 1 Line 1 – Telephone Jack Plug the telephone cord (provided) in here (RJ11 jack). Telephone cord can be for most types of telephone service, including: analog, VOIP, FIOS, digital cable service, or analog with DSL service. CapTel does NOT work with PBX system unless an analog port is available. 2 Ethernet Jack Plug the Ethernet cable (provided) here to connect to your Internet service.
Using a Headset or Neckloop (Optional) Audio Jacks (2.5 mm/3.5 mm) You can use earphones, a headset, neckloop, or other type of listening device with the CapTel 2400i to maximize the audio quality or to enjoy your new phone hands-free. Simply plug the headset/assistive device into the appropriate 2.5 mm or 3.5 mm audio jack located on the right side of the CapTel 2400i (open the protective cover to reach the jacks).
Setting up Your CapTel 2400i For complete instructions, please see the Setup Guide. Requirements 1. H igh-speed Internet access using a DSL or Digital Cable modem. Your CapTel 2400i can connect to your Internet service either with an Ethernet cable or through a wireless (WiFi) network. Depending on your Internet setup, a router may also be required to allow you to connect more than one device to your Internet service. 2. T elephone Service.
Step 2: Plug in the Power Adapter 1. Plug the power cord into the jack labeled “Power” on the back of the CapTel 2400i phone. 2. Plug the power adapter into a wall outlet or power strip. The display screen and Volume indicator lights will light up to let you know the power is connected. Power Cord WARNING: Be sure to use only the power adapter that came with your CapTel 2400i. Using any other power adapter may damage your phone.
Step 4: Telephone Line Initial Setup no phone line detected language connect phone line or press cancel to ignore telephone line network connection cancel time and date software terms and conditions 1. Plug your telephone line into the back of the CapTel phone. 2. Plug the other end of the line into your telephone wall jack.
Step 5: Network Connection Initial Setup language telephone line network connection setup network plug in ethernet cable or press button below for wifi Use WiFi Network time and date software terms and conditions For Wired Connections: 1. P lug the Ethernet cable that came with your phone into the jack on the back labeled “Ethernet”. 2. Plug the other end of the Ethernet cable into the jack you use to access your Internet service.
All outlets located together (Wired Setup) Example 1: All of the connection outlets (telephone, Internet, and power) are available in the same room that you are planning to use the CapTel 2400i.
For Wireless (WiFi) Connections: If you have a wireless (“WiFi”) network in your home or office, your CapTel phone can connect to the Internet using the WiFi network. You do not need to plug in an Ethernet cable. NOTE To set up your CapTel for WiFi use, you will need to know the name of your wireless network as well as any passwords that are needed to access the network. The way you access your WiFi network with CapTel will be very similar to how you access the network from a computer or mobile device.
Joined Available Networks Signal Saved Security Chan 2WIRE269 WPA 09 My Home Network WPA-2 11 SSID for Network 3 WPA 06 Charlie’s Home Network WPA 01 Network for Vegetarians WPA 11 Connect Enter Manually View Saved Refresh Network Settings Back 3. Touch the name of the network that you want to use. Connect (Connect). Then touch If you do not see the network you want to use: • Try moving your CapTel phone to an area closer to your wireless Refresh router. Then, touch (Refresh).
When you are done, review your password carefully. If it does not exactly match the password for your network, CapTel will not be able to connect. key to correct any errors. Use the When you are satisfied the password is correct, touch save (save). Step 6: Time and Date Touch the Time Zone on the display screen that you live in. Touch (next) to continue.
Step 7: Software Your new phone checks to make sure that you have the most current software available. If needed, CapTel will automatically download the most recent software version. Be patient, the download may take a moment. Watch the progress on the CapTel display screen to know the status.
Step 8: Registration Terms and Conditions The CapTel 2400i is designed for people who have difficulty hearing over the phone. The very first time you set up CapTel, you will be asked to please review the Registration terms and conditions on the CapTel display screen, touch (Accept) to continue. accept cancel Welcome to CapTel Registration Per FCC requirements, the Captions feature on your CapTel phone cannot be activated until the phone is registered. Press the “Register Now” button to begin.
Getting Help If you have any questions as you use your new CapTel 2400i, we’re here to help. Use any of these ways to contact us: ick up the handset and press P (CUST SERV) to automatically speed dial directly to our helpful Customer Service team. If you are in an office setting, you may need to dial a number such as “9” first to get an outside line first and then press (CUST SERV). (Available 24 hours a day, 7 days a week. Customer Service is closed on major holidays.
SEC TION 2 Making and Answering Calls This section explains how to place outgoing calls and how to answering incoming calls.
