Warranty

Synergy Wood Products | Prefinished Ceilings & Walls
3031 S Mellonville Ave SAnford, fl 32773 | Toll free: 866.791.6714 | Phone: [phone] | fAx: [phone]
www.Synergywood.coM
Warranty
Synergy Wood Products, Inc. products are covered by a ve (5) year, limited warranty. The warranty begins
on the date of manufacture. This warranty covers any defects in the coatings or workmanship of the
coatings. Any item determined to be defective by a Synergy Wood Products representative will be replaced
at no charge. Removal, reinstallation and freight, to or from the jobsite, are not covered under this warranty.
Limitations
This warranty shall not apply to:
1. Any grading of the wood or variation in the grade of the wood.
2. Any defects caused as a result of misuse, abuse, negligence, accident or improper use.
3. Improper modications or repairs made after the installation.
4. Any damage deemed to be caused by water or water penetration into the wood.
5. Any change in color due to age.
6. Any Synergy products installed or exposed to direct sunlight, direct rain or moisture.
7. Extractive or knot bleeding or any other type of migration of solids or liquids from the
wood through the coating.
Disclaimers
Because wood is nature’s product, when stained, variations in color and grain pattern are to be expected.
Although we select top quality woods, premium stains, and topcoats to create a high quality nished
product, we will not be held responsible for variations in wood color or normal defects found in wood that
include, knots, shake (lengthwise separation), wane and checks (slight splits) in all grades.
On some woods, including but not limited to, Ponderosa Pine, heartwood is present and is visible through
our lighter stain colors, including Nantucket, Weathered Grey, and our Clear finish. Over time, the
heartwood will “age” or darken when exposed to any source of light. This is a natural occurrence and is
not considered a defect or cause for replacement.
All woods vary in color from shades of white, to red, to very dark. Mineral streaks or spots may be visible
and will not be considered defects. These are caused by parts of the tree absorbing minerals dierently
in one area versus another. Unusual graining or color variations are not considered a defect or cause for
replacement.
Warranty and replacement policies
A request for warranty or replacement material will be considered as follows:
1 Claim: In order to start a claim, the manufacture date and job number must be given in order to start
the process. This information is located on the label axed to each bundle of wood.
2. Damaged items: Goods shipped by Synergy Wood Products, Inc. were given to the carrier in good
condition. They were packed with great care, using standard approved packaging methods.
Synergy Wood
TM
Products, Inc
Continued
SYNERGY
WARRANTY
5 YEAR