Warranty

CARRIERS ARE RESPONSIBLE FOR BREAKAGE IN TRANSIT
If you receive damaged goods, please follow these steps so that we can assure proper credit to you:
1.
Mark the Bill of Lading with notation of the damage.
2. Hold original pallet and merchandise for an inspector from the carrier.
3. It is the responsibility of the receiver to le all freight damage claims.
4. Call the freight carrier and ask for the Claims Department. Tell them you have damage on your shipment
and give them the Pro Number. Ask them to have an inspector sent to your facility / jobsite. They have
up to 5 business days to inspect the damage.
5. Please notify Synergy Wood immediately. (1-866-791-6714)
DO NOT return damaged goods to us without authorization.
6. Please take a digital picture and e-mail to [e-mail].
We are willing to assist you in every possible manner, but please be aware that if you fail to follow the above
steps, your claim cannot be honored by the carrier or by Synergy Wood Products, Inc.
3. Replacements: Please note the reason for replacement of items. Synergy Wood will process replacement
orders as soon as possible. Items that are claimed to be defective will be a charged item until Synergy Wood
is able to inspect the item in question. If an item is found to be incorrect due to damage or having been
incorrectly manufactured, a credit for that item will be issued. Any labor incurred by dealers will not be
covered.
4. In-eld rework: Occasionally an item may be made incorrectly. Synergy Wood would prefer to have the
item returned for repair or replacement in our shop. If you decide to correct the error in the eld, you must
notify Synergy Wood before any work is done, for any appropriate credits. Failure to notify Synergy Wood
will result in no credits being considered or applied. Synergy Wood will not warranty an item that has been
re-worked or repaired in the eld.
5. Defective nish: Complaints about defective nishes must be inspected by an authorized representative
of Synergy Wood. Synergy Wood reserves the option of approving the eld repair or returning / replacing
the items in question. No action should be taken to repair the item in the eld without written authorization
from Synergy Wood.
6. Bowed, warped or bent wood: Most bowed, warped or bent wood can be used during the normal course
of installation by cutting the board and using each end as a starter or ending piece. This normally will solve
this issue. Typically, a 5% to 8% waste factor incorporated into a job will take care of any potential unusable
portions of a board. Please visit our website for further information on how to use boards that are bowed,
warped or have side bend. This information can be found under Products and Grading and What To Expect
From Synergy.
Synergy Wood
TM
Products, Inc (2)
3031 S Mellonville Ave SAnford, fl 32773 | Toll free: 866.791.6714 | Phone: [phone] | fAx: [phone]
www.Synergywood.coM