real flame Warranty & Return Policies Warranty Real Flame® Company warrants Real Flame” accessories to be free from defects in parts under normal use and service for a period of 1 year from the date of purchase. In the event of such defects Real Flame® will, at its option, replace the defective product or refund the purchase price. The foregoing is the exclusive remedy and Real Flame* disclaims all other warranties, including any implied warranty of merchant ability or fitness for a particular purpose.