Warranty

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Structural Warranty
The manufacturer warrants to the original purchaser in the original installation that our product is free
from manufacturing defects; if it is installed and maintained according to the manufacturer’s
instructions of installation and maintenance.
Proper control of the environment according to the manufactures specific instructions of installation,
maintenance and moisture conditions must be observed and maintained, for the warranty to be valid.
Damage due to installation, transportation, improper use, storage, handling, maintenance or any other
cause is not warranted and evidence of damage due to any of the above will invalidate this limited
warranty. Scratches, and indentations are not warranted.
Pre-inspection Requirements
Prior to installation, the owner/installer must inspect all material to ensure that there are no visible
defects and that all materials match the order. The owner/installer assumes sole responsibility for
product inspection and acceptance of quality. Boards with visible defects should not be installed and will
not be covered by the warranty.
Because the product is made of natural material, variations in color and grain will naturally occur. The
manufacturer’s warranty does not cover variations in color or variations between the samples and the
installed product. The limited warranty does not cover labor costs to repair or replace incorrect,
damaged or visibly defective material. Do not install any questionable product.
The manufacturer makes no warranty or guarantee of the quality of the installer/owners work or of a
particular installation performed by them. The manufacturer disclaims all liability for any errors or
improprieties in the installation of its products by an installer/owner.
It is the sole responsibility of the installer/owner to ensure that site conditions are acceptable for the
installation of the product. The manufacturer declines any responsibility or material failure resulting
from or connected with site conditions, maintenance or installation methods.
This limited warranty is subject to the following;
• This limited warranty is not transferable and is valid only to the original purchaser at the original
installation site.
• The wall must be installed in indoor areas in accordance to the manufacturer’s instructions, and the
manufacturer requires written verification that the existing wall was inspected and confirmed to the
manufacturer’s installation specifications.
• Relative air humidity must be in the range of 35%-55% with a room temperature range from 65˚ - 75˚
F. Should the relative air humidity go below 35%, small cracks, checking, and/or cupping may occur and
is not warranted.
Exclusions of Warranty
This limited warranty does not cover indentations, scratches, damage caused by negligence, exposure to
extreme heat, dryness or water saturation, accidents, abuse, misuse, stains, scratches or other damage
caused by animals, failure to follow all manufacturer’s specific written instructions, insufficient