Warranty

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protection, improper or unauthorized alterations or repairs to the original manufactured product and or
any damage caused by any other wall decor. For greater certainty the following will void the
manufacturer’s warranty; Visible Defects - Visible defects are defects which are evident on the face of
the product. Boards with visible defects must be noted by the installer/owner and reported prior to
installation so that replacement can be supplied before installation. Boards with visible defects must not
be installed. Variations in grain, pattern, color and/or texture, nail holes, open and closed knots, mineral
streaks, heart wood, sap wood, splits, checks, are common and are not considered defects; therefore no
warranty shall apply.
Building Settling or Uneven Walls - Building settling or uneven walls are considered to be part of the
preinstallation inspection process. Do not install the product if these situations exist. The manufacturer’s
limited warranties do not cover damage or defects caused by settling or uneven walls. Improper
Installation – The product must be installed in strict accordance with the manufacturer’s written
installation instructions.
Improper installation which does not follow the manufacturer’s written installation instructions may
cause problematic issues with the product. The manufacturer’s limited warranties do not cover damage
or defects caused by improper installation.
Improper Maintenance or Inadequate Care – The product requires maintenance and precautions that
must be followed. Product must be maintained and cared for in accordance with the manufacturer’s
written instructions. These limited warranties do not cover damage or defects caused by improper
maintenance or inadequate care.
Refinishing - While the factory finish of the product may be refinished, doing so will void the warranty.
Accidents, Abuse or Abnormal Wear - The manufacturer does not warrant for damage or defects
resulting from accidents, abuses, or abnormal usage which stain or scratch the finish, or indent the
surface of the product. The manufacturer’s limited warranties also do not cover damage or defects
caused by heavy or concentrated usage, damage by pet claws (nails), or failure to protect the product
from sand, gravel or other abrasives.
Indentations - The manufacturer’s limited warranties do not cover indentation or damage caused by
other wall décor placed or hung on the product.
Problems with Moisture or Dryness - The manufacturer’s limited warranties do not cover damage or
defects caused by wetting or the presence of excessive moisture, or by conditions which are too dry.
Flooding, acts of God, plumbing accidents, leaking appliances, etc. are not covered by this warranty.
Products installed in wet rooms, bathrooms, laundry rooms and base board heaters, stoves or ranges
(hot areas) will not be covered by warranty.
Excessive Lighting - The manufacturer’s limited warranties do not cover damage or defects, including,
but not limited to, color change caused by sunlight or intense lighting. Sunlight or intense lighting can
cause color changes in the finished product. Window treatments will usually provide adequate
protection against sunlight or intense lighting. Additionally, due to the effects of sunlight or intense
lighting, new and/or replacement product may not match samples and/or existing product.