Warranty

ManualsBrandsUnbranded ManualsBuilding materials1/2 in. x 48 in. x 8 ft. Glass-Mat Tile Backer Board

EFFECTIVE DATE : MAY 19, 2015

USG

Tile &

Flooring

Solutions

IT’S YOUR WORLD. BUILD IT.

This limited warranty applies to dealers who sell USG Durock™ Brand Glass-Mat Tile Backerboard

(the “Product”), contractors who install the Product, the original purchaser, and any subsequent

purchaser (“Owner”) within the warranty period.

United States Gypsum Company (“USG”) warrants that when stored, handled, and installed

in accordance with USG’s current written installation instructions, the Product will be free of

manufacturing defects for a period of 20 years from the date of installation.

The warranty runs for twenty (20) years from the date of installation.

• Acts of God or man-made disasters including, but not limited to, leaking or broken plumbing,

ﬁre, ﬂood, earthquake, or standing water during or after construction; improper storage,

handling, or installation of the product. Proper installation instructions are updated from time to

time. Refer to USG publication Submittal CB691, found at www.usg.com. For ceramic tile

applications, see the 2014 Handbook for Ceramic, Glass, and Stone Tile Installation published by Tile

Council of North America.

• Fastener pops (nail heads or staple crowns).

• Deﬁciencies in the structural assembly including, but not limited to, excessive movement of the

framing members.

• Defects, incompatibility or failures of other manufacturers’ products, including fasteners,

patching compound, adhesives, and wall coverings.

• Construction trac abuse.

• Failure of the owner to maintain the building with reasonable care.

• Mold or mold-related damage of any kind.

In the event of any defect covered by this warranty, USG will supply replacement Product,

covering tile materials and reasonable labor costs to remove and replace defective Product.

a. Any person seeking remedies under this warranty must notify USG in writing, or by e-mail, as

soon as practicable and in any event within 30 days after discovering a possible defect of the

Product, and before beginning any permanent repair. This notice should describe the possible

defect and include the date the Product was installed. Photographs or videotape of the

damaged area should also be submitted.

b. The Owner must allow USG’s agent to enter the property and building in which the Product is

installed to inspect the Product. The original invoice for the Product and installation may be

required for settlement in order to establish that the defect has occurred during the warranty

period.

For further information contact:

United States Gypsum Company

Department 143-008

550 West Adams Street

Chicago, Illinois 60661

For additional copies of the applicable product literature, please call us at 800 USG.4YOU, or write

to us at the above address.

USG DUROCK

™

BRAND

GLASS-MAT TILE

BACKERBOARD

LIMITED WARRANTY

WHAT IS COVERED?

HOW LONG DOES COVERAGE LAST?

WHAT IS NOT COVERED?

WHAT WILL USG DO?

HOW DO I GET SERVICE?

Summary of content (2 pages)

PAGE 1
USG Tile & Flooring Solutions EFFECTIVE DATE : MAY 19, 2015 USG DUROCK™ BRAND GLASS-MAT TILE BACKERBOARD LIMITED WARRANTY WHAT IS COVERED? This limited warranty applies to dealers who sell USG Durock™ Brand Glass-Mat Tile Backerboard (the “Product”), contractors who install the Product, the original purchaser, and any subsequent purchaser (“Owner”) within the warranty period.
PAGE 2
DISCLAIMER OF OTHER WARRANTIES: LIMITATION OF KINDS OF DAMAGES; RECOVERABLE; EFFECT OF STATE LAW. • USG undertakes no responsibility for the quality of the product except as provided above in this Warranty. In other words, USG disclaims all express or implied warranties of merchantability. • USG assumes no responsibility that the product will be fit for any particular purpose for which you may be buying this product, except as provided above in this Warranty.