Warranty

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LockeyUSA Product Warranty Policy

Updated 12.04.2017

Please read the full details of the LockeyUSA product warranty policy listed below. All warranty claims must be

processed through LockeyUSA. Warranty claims processed through LockeyUSA distribution partners, or any other

entity, are not valid. To request a warranty claim form, please contact us.

Note: LockeyUSA reserves the right, at its sole discretion, to request additional information in order to process

warranty claims more effectively and efficiently. If the product(s) are deemed to be covered by the applicable

LockeyUSA product warranty policy, LockeyUSA will repair or replace the defective product(s). LockeyUSA will

return ship product(s) covered by the LockeyUSA product warranty policy to Purchaser (at its sole expense) to

locations in the United States. For international warranty claims, Purchaser will be responsible for any and all

shipping charges, duties and fees.

LockeyUSA Digital Mechanical Keyless Locks (without key override): Lifetime Mechanical Warranty

All LockeyUSA mechanical keyless locks are covered by a lifetime mechanical warranty. The LockeyUSA lifetime

mechanical warranty covers manufacturer defects to the lock. The lifetime mechanical warranty does not cover

the finish of the lock or defects resulting from vandalism, improper installation or improper use. Use of a non-

synthetic lubricant may damage your lock and will not be covered under warranty. Additionally, the lifetime

mechanical warranty does not cover lock tampering. Any attempt to remove the silver screws to repair or

manipulate the mechanics of the lock will void the warranty. The lifetime mechanical warranty applies only to

LockeyUSA keyless mechanical locks. The lifetime mechanical warranty does not apply to key override (KO/KA)

locks or any other LockeyUSA product that includes a keyway.

LockeyUSA Digital Mechanical Keyless Locks (with key override): Limited Lifetime Warranty

LockeyUSA mechanical keyless locks with the key override (KO/KA) option are covered by a limited lifetime

warranty. The LockeyUSA limited lifetime warranty covers manufacturer defects to the lock. The limited lifetime

warranty does NOT cover the tailpiece/spindle or cam, including, but not limited to, damage, bends, breaks and/or

modifications to the tailpiece/spindle. The limited lifetime warranty does not cover the finish of the lock or defects

resulting from vandalism, and improper installation or use. Use of a non-synthetic lubricant may damage your lock

and will not be covered under warranty. Additionally, the limited lifetime warranty does not cover lock tampering.

Any attempt to remove the silver screws to repair or manipulate the mechanics of the lock will void the warranty.

Important: Please read/follow installation instructions closely. The warranty may be void if the silver screws are

removed or if the lock is not kept in the 'clear' position while the code is being changed. The LockeyUSA lifetime

mechanical warranty and limited lifetime warranty cover LockeyUSA mechanical locks manufactured after

December 31, 1999. The LockeyUSA lifetime mechanical warranty and limited lifetime warranty do not cover

mechanical locks manufactured on or before December 31, 1999. Warranty claims will only be processed when the

product is returned to LockeyUSA by the original Purchaser (at Purchaser's sole expense), accompanied by a

LockeyUSA warranty claim form and valid proof of purchase.

Lockey E-Digital Electronic Keypad Locks: One-Year Electronic Warranty

All LockeyUSA E-Digital electronic keypad locks are covered by a one-year electronic warranty. The one-year

electronic warranty covers manufacturer defects to the electronics of the lock. The one-year electronic warranty

does not cover the tailpiece/spindle, including, but not limited to, damage, bends, breaks and/or modifications to

the tailpiece/spindle. Use of a non-synthetic lubricant may damage your lock and will not be covered under

warranty. The one-year electronic warranty does not cover the finish of the lock or defects resulting from

vandalism, and improper installation or use.

Important: Please read/follow installation instructions closely. Failure to follow instructions and properly install the

product may result in the void of warranty. Warranty claims will only be processed when the product is returned to

LockeyUSA by original Purchaser (at Purchaser's sole expense), accompanied by a LockeyUSA warranty claim form

and valid proof of purchase.

Summary of content (2 pages)

PAGE 1
LockeyUSA Product Warranty Policy Please read the full details of the LockeyUSA product warranty policy listed below. All warranty claims must be processed through LockeyUSA. Warranty claims processed through LockeyUSA distribution partners, or any other entity, are not valid. To request a warranty claim form, please contact us. Note: LockeyUSA reserves the right, at its sole discretion, to request additional information in order to process warranty claims more effectively and efficiently.
PAGE 2
LockeyUSA Product Warranty Policy LockeyUSA TB100, TB175, TB200/TB400/TB600, TB250/TB450/TB650 Gate Closer: One-Year Warranty LockeyUSA hydraulic gate closers (not including the TB950 Magnum) are covered by a one-year warranty. The oneyear warranty covers manufacturer defects to the hydraulic gate closer. The one-year warranty does not cover defects resulting from vandalism, improper installation or improper use. Important: Please read/follow installation instructions closely.