Warranty

LockeyUSA Product Warranty Policy
Updated 12.04.2017
LockeyUSA TB100, TB175, TB200/TB400/TB600, TB250/TB450/TB650 Gate Closer: One-Year Warranty
LockeyUSA hydraulic gate closers (not including the TB950 Magnum) are covered by a one-year warranty. The one-
year warranty covers manufacturer defects to the hydraulic gate closer. The one-year warranty does not cover
defects resulting from vandalism, improper installation or improper use.
Important: Please read/follow installation instructions closely. Warranty may be void if the hydraulic gate closer is
installed improperly, if the opening angle of the hydraulic gate closer is not restricted to 90 degrees or less (gate
stops are recommended), or if the hydraulic gate closer operates in temperatures less than 15 degrees Fahrenheit
and/or temperatures greater than 100 degrees Fahrenheit. Warranty claims will only be processed when the
product is returned to LockeyUSA by the original Purchaser (at Purchaser's sole expense), accompanied by a
LockeyUSA warranty claim form (including installation measurements) and valid proof of purchase.
Lockey TB950 Magnum Hydraulic Gate Closer & Hinge: Ten-Year Warranty
LockeyUSA TB950 Magnum Hydraulic Gate Closer and Hinge is covered by a ten-year warranty. The ten-year
warranty covers manufacturer defects to the hydraulic gate closer and hinge. The ten-year warranty does not
cover defects resulting from vandalism, improper installation or improper use.
Important: Please read/follow installation instructions closely. Warranty may be void if the TB950 Magnum
Hydraulic Gate Closer and Hinge is installed improperly or if the hydraulic gate closer and hinge is operated in
temperatures less than negative 40 degrees Fahrenheit and/or temperatures greater than 100 degrees Fahrenheit.
Warranty claims will only be processed when the product is returned to LockeyUSA by the original Purchaser (at
Purchaser's sole expense), accompanied by a LockeyUSA warranty claim form and valid proof of purchase.
LockeyUSA Panic Hardware: Five-Year Warranty
All LockeyUSA panic hardware including LockeyUSA panic bars and panic shields come with a five-year mechanical
warranty. The five-year warranty does not cover damage or defects to the product's finish, or defects resulting
from vandalism, improper installation or improper use. The five-year warranty does not apply to DETEX Panic
Hardware, sold by LockeyUSA. All DETEX Warranty inquiries must be directed to the manufacturer.
LockeyUSA Electronic Cabinet & Locker Locks (EC Series): Three-Year Electronic Warranty
All LockeyUSA EC Series electronic keypad locks are covered by a three-year electronic Warranty. The three-year
electronic warranty covers manufacturer defects to the electronics of the lock. Use of a non-synthetic lubricant will
damage your lock and will not be covered under warranty. The three-year electronic warranty does not cover the
finish of the lock or defects resulting from vandalism, improper installation or improper use.
Important: Read and follow installation instructions closely. Failure to follow instructions and properly install the
product may result in the void of warranty. Warranty claims will only be processed when the product is returned to
LockeyUSA by original Purchaser (at Purchaser’s sole expense), accompanied by a LockeyUSA warranty claim form
and valid proof of purchase.