Instructions / Assembly

Policy on Returns and Allowances
In granting returns, the following points will be considered:
1. Our cedar wood and hardwood are kiln dried before they are made into furniture for outdoor use. The drying
must be controlled to prevent damage to the wood. It should be understood by the Dealer and end user that it is
natural material to crack, weather check, and slight color change are to be expected. These factors alone do not
constitute a reason to reject the product or accrue an allowance, because they do not affect the structural
integrity of the furniture.
2. No returns will be accepted on assembled merchandise. All authorized returns must be shipped to Shine
Company, in its original box and all the packaging materials. If the box was opened, the customer must repack
the product the same way it was received to avoid damage during transit. Freight chargers to return unwanted
items are the responsibility of the customer.
Please request a Return Merchandise Authorization (RMA) number and briefly state the reason for return to
[e-mail]. If a product is returned without prior authorization from Shine, additional charges may
occur and be deducted from credit. (RMA number must be clearly marked on the outside of the box when it is returned
to Shine Company).
Items returned which are deemed to be resellable will be credited to the customer’s account, less a 20% restocking fee
and any shipping and transportation costs.
Our Return policy is 30 days from shipped date.
Damage Claims
Damages and shortages must be identified upon product delivery and noted on the Bill of Lading. Shortages are
determined by comparing the packing slip with the actual product delivered. It is the dealer’s responsibility to observe
and inspect damages of any kind at the time of delivery. It should be noted on the Delivery Receipt even if it does not
lead to a claim. Both the freight carrier and the customer must sign the Delivery Receipt, indicating the product damage
and/or shortage. Notify [e-mail] and fax delivery receipt to 1-888-761-8088 to ensure proper
handling of the freight claim and the replacement of the product. Notifications reported more than 10 days after the
delivery date may not be honored by the freight carrier.
Shine Company will not be held responsible for damages/shortages that are not noted on the Delivery Receipt.
All damage claim requests must include the following information:
1. Shine sales order number, your purchase order number, the purchase order date, the customer’s name, and the
nature of the damage.
2. Pictures of the product and the box it arrived in.
The freight carrier is responsible for all shipping damages. Freight claims will be the responsibility of the billed-to
account. No exchanges or returns will be authorized on freight damaged items unless the product shipped under a Shine
account.
Claims on damaged items must be sent to [e-mail].
Chargebacks
For any deductions of any unauthorized chargebacks via any form of payment, either by check, ACH payment, or wire
transfer, please email to [e-mail] within 10 days prior to doing so.