Warranty

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WARRANTY DETAILS
LIMITED WEAR WARRANTY
**During the warranty life, your carpet will not lose more than 10% of the  ber due to abrasive wear in any one area.
If your carpet is determined to have lost more than 10% of its  ber, The Home Depot and the carpet manufacturer will
coordinate replacement for the affected area only with identical carpet, or carpet of comparable value. Fiber is measured
in terms of “face weight,” and is de ned as the number of ounces of  ber in a square yard of carpet. Due to several
processes involved in manufacturing, the actual face weight may re ect a variance of up to 7% from the store sample.
Limited Wear Warranties exclude:
■
Damage caused by improper cleaning methods. For additional care and maintenance
details for your carpet, please visit www.carpet-rug.org.
■
Damage caused by tears or pulls from furniture or the use of inappropriate pad
■
Carpets installed outdoors, on stairs, in bathrooms, kitchens, garages, etc.
(Stairs included for Platinum Plus
®
, Lifeproof, and Lifeproof with Petproof Technology warranty level products)
■
Carpets installed in rental properties
LIMITED TEXTURE RETENTION WARRANTY
**During the warranty life, the surface of your carpet will retain its texture. Texture retention is the ability of carpet
to retain its visible shape and not burst, bloom, open or lose twist. For details on texture retention measurement, please visit
ww w.carpet-rug.org. If your carpet fails to maintain a texture retention rating of at least 3.0 for the speci ed warranty life,
The Home Depot will coordinate replacement for the affected area only with identical carpet, or carpet of comparable value
at time of replacement.
Limited Texture Retention Warranties exclude:
■
Carpets installed over pad with a density lower than 6 lb.
*
■
Carpets installed outdoors, on stairs, in bathrooms, kitchens, garages, etc.
(Stairs included for Platinum Plus
®
, Lifeproof, and Lifeproof with Petproof Technology warranty level products)
■
Carpets installed in rental properties
■
Damage caused by pets (physical damage caused by clawing and scratching)
WARRANTY DETAILS
To make selecting your new carpet easier, our warranties are organized into six levels. Warranties that are subject to proration
are identi ed on page 9, and a proration schedule is provided at right for reference. These warranties apply to all carpet
products purchased on or after July 1, 2013. Warranty coverage begins on the date of the installation for the stated time
period. Proof of purchase and professional cleaning is required for warranty coverage. If replacement carpet is authorized, all
warranties cover labor for disposing of existing carpet and for new carpet installation. Replacement pad is not included.
*Exception: Prime Comfort pad, meets density requirements
. If your carpet fails to maintain a texture retention rating of at least 3.0 for the speci ed warranty life,
YEAR PRORATION
1 100%
2 100%
3 100%
4 90%
5 80%
6 70%
7 60%
8 50%
9 40%
10 35%
11 30%
12 25%
13 20%
14 15%
15 10%
**The proration schedule applies to
the identi ed warranties on page 9.
WARRANTY
PRORATION
READY TO GET STARTED?
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