Warranty

/
What is the warranty provision?
Search for articles, or ask a question
Search
ANOVA SUPPORT | ANOVA CULINARY (US) (/HC/EN-US) > PURCHASING QUESTIONS (/HC/EN-US/CATEGORIES/200113160-PURCHASING-QUESTIONS)
> PRE-PURCHASE QUESTIONS (/HC/EN-US/SECTIONS/200730050-PRE-PURCHASE-QUESTIONS)
Something unexpectedly go wrong? Let's talk warranty.
At Anova Culinary we’re dedicated to putting customer experience and satisfaction above all. We do extensive testing to try and life-proof our
products, but we’ve learned that anything can happen out there in the real world – so if you’re having any issues we’ve provided the following to help
you through resolving any issues that might be at hand.
Anova Precision® Cooker Two (2) Year Warranty Provision
The following Warranty provisions shall apply to products sold by Anova (“Seller”) to the entity shown as buyer (“Buyer”) on Seller’s invoice.
1. Initial Warranty. Seller warrants to the Buyer that the products manufactured by the seller are free from defects in material and workmanship
for a period not to exceed two (2) year, from the date the product is received by Buyer from the Seller (the “initial warranty”).
2. Purchasing Anova products from an unauthorized reseller will null and void the warranty. For a list of authorized sellers, click here
(https://support.anovaculinary.com/hc/en-us/articles/204140210-Where-can-I-buy-Anova-Products-)
3. Exclusions: The Initial Warranty does not include damage to the product resulting from accident, misuse, the use of a plug converter or
transformer, improper installation or operation, unauthorized or improper repair, replacement or alteration (including but not limited to
repairs, replacements, or alterations made or performed by persons other than Seller’s employees or authorized representatives), failure to
provide proper maintenance, unreasonable use or abuse of the product, or failure to follow written instructions or operating instructions.
Water damage and use of deionized water is not covered on warranty. Buyer must return the product’s record of purchase to the seller or
one of Seller’s authorized representatives within 730 days of the date the product is received by Buyer from Seller in order to make a claim
under the Initial Warranty.
4. Governing Law. The Warranty Provisions and all questions relating to their validity, interpretation, performance, and enforcement shall be
construed in accordance with, and shall be governed by, the substantive laws of the State of Texas.
5. Shipping. Seller will arrange and pay for shipping and handling charges for the unit to be returned to the Seller. Seller will arrange and pay
for shipping and handling for the return of the unit to the Buyer.
6. Commercial Usage. This system is not covered under warranty if used in commercial environments.*
* Excludes Anova Precision® Cooker Pro (https://anovaculinary.com/anova-precision-cooker-pro/) .
Anova Precision® Vacuum Sealer 5 Year Limited Warranty
Anova (“Seller”) warrants that for a period of five (5) years from the date of purchase, this product will be free from defects in material and
workmanship. Seller, at its option, will repair or replace this product or any component of the product found to be defective during the warranty
period. Replacement will be made with a new or remanufactured product or component. If the product is no longer available, replacement may be
made with a similar product of equal or greater value. This is your exclusive warranty. Do NOT attempt to repair or adjust any electrical or mechanical
functions on this product. Doing so will void this warranty. This warranty is valid for the original retail purchaser from the date of initial retail purchase
and is not transferable. Purchasing Anova products from an unauthorized reseller will null and void the warranty. For a list of authorized sellers, click
here (https://support.anovaculinary.com/hc/en-us/articles/204140210-Where-can-I-buy-Anova-Products-) .
Exclusions
This warranty does not cover the following:
1. Normal wear of parts.