Video Doorbell Pro
Home Security Begins at the Front Door Your new Ring Video Doorbell Pro is the start of a Ring of Security around your entire property. Now, you’re always connected, so you can watch over your home and answer the door from anywhere, all from your phone, tablet, or PC. Your Ring Video Doorbell Pro can work as a team with additional Ring Doorbells and security devices such as Floodlight Cam and Stick Up Cam. The more Ring devices you add to your system, the more you can see and hear from anywhere.
Contents 1. Install the Pro Power Kit 2. I nstall your Ring Video Doorbell Pro 3. S et Up your Ring Doorbell in the Ring App 4. U sing your Ring Video Doorbell Pro 5. Troubleshooting Prefer Video? Open the Ring app, tap Set Up Device, then select Ring Video Doorbell Pro and follow the in-app prompts to see these instructions in video form.
1. Install the Pro Power Kit 1. Install the Pro Power Kit The Pro Power Kit ensures that your Ring Video Doorbell Pro gets the power it needs, so be sure to install it before you install your Ring Doorbell Pro.
You’ll be working with electrical wires during the install process. For safety’s sake, shut off power to your doorbell at the circuit breaker. 1.
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1. Install the Pro Power Kit Connect the Pro Power Kit Connect one wire from the Pro Power Kit to the “Front” terminal, and the other wire to the “Transformer” terminal, leaving the existing doorbell wires in place. Then, re-tighten the screws.
Position the Pro Power Kit within your internal doorbell, away from any moving parts. Use the adhesive on the back of the Pro Power Kit to fix it in place, if desired. 1.
2. Install your Ring Video Doorbell Pro 2. Install your Ring Video Doorbell Pro Everything needed for the installation is in the box. Screwdriver - Use the Phillips end for the mounting screws and star-shaped end for the security screw. Drill Bit and Anchors - Use the drill bit with a power drill to drill holes for the (optional) anchors if installing on concrete, stucco, or brick. Mounting Screws - Use two to mount your Ring Doorbell.
Unscrew your existing doorbell from the wall and disconnect its wires. Don’t have an existing doorbell? You can also wire Ring Pro directly to our plug-in adapter. Visit the accessories section at ring.com to learn more. 2.
2. Install your Ring Video Doorbell Pro Mark the Holes Using your Ring Doorbell as a template, mark the location of the two mounting holes on your wall.
If you’re installing on a hard surface such as concrete, stucco, or brick, use the provided bit to drill two holes in your wall, and push the provided anchors into these holes. If you’re installing on wood or siding, you can skip this step. 2.
2. Install your Ring Video Doorbell Pro Connect the Wires Attach your existing doorbell wires to the terminals on the rear of your Ring Doorbell, and tighten the terminal screws with the Ring screwdriver. If your doorbell wires are too short, use the Wire Extenders and Wire Nuts to extend them.
Feed the wiring back into the wall, and mount your Ring Doorbell with the included mounting screws. Restore Power at the Breaker You’re almost there! After turning power back on, it’s time to set up your Ring Doorbell in the Ring App. 2.
3. Set Up your Ring Doorbell in the Ring App 3. Set Up your Ring Doorbell in the Ring App The Ring app connects your Ring Doorbell to your mobile device running iOS or Android, making sure you’re always home. Download from Windows Store Search for “Ring” in one of the app stores above, or to automatically find the correct app, visit ring.com/app.
Open the Ring app and tap Set Up Device to begin the setup process. Select Ring Video Doorbell Pro from the list and follow the in-app instructions. 3.
4. Using your Ring Video Doorbell Pro Install the Faceplate Now, it’s time for the finishing touch. Attach one of the faceplates to your Ring Doorbell. Then secure it with a security screw, using the star-shaped end of the provided screwdriver bit.
In the Ring app, tap your Ring Video Doorbell Pro to view its settings screen. Here, you can configure your Ring Doorbell to meet your needs. 4. Using your Ring Video Doorbell Pro 4.
4. Using your Ring Video Doorbell Pro Ring Alerts – Enable to receive notifications when someone pushes the button on your Ring Doorbell. Motion Alerts – Enable to receive notifications when movement is detected within your Motion Zones. Tap to see live video from your Ring Doorbell Pro. From here you can see, hear, and speak to visitors.
Motion Settings Select Motion Settings to enable and customize your motion detection settings. Device Health Visit Device Health to diagnose any problems you run into with your Ring Doorbell. Event History View a log of all the events captured by your Ring Doorbell in Event History. 4. Using your Ring Video Doorbell Pro Shared Users Select Shared Users to let family or friends answer live events and view recordings (if recording is enabled).
4. Using your Ring Video Doorbell Pro Answering your Door When someone is at your door, you can access these features: Two-way Talk – Speak to visitors and hear what they have to say. Microphone – Mute or unmute your mic. Speaker – Mute or unmute audio in the app. Ring Neighborhoods – Share suspicious events with your neighbors.
This optional feature saves recordings of every event your Ring Doorbell captures. You can access these events on any device running the Ring app or by logging into your account at: ring.com/activity Learn more at: ring.com/video-recording Your new Ring Doorbell includes a free trial of Ring Recording for you to enjoy. Watch your email inbox for important announcements about this service. 4.
Motion Detection To receive Motion Alerts, set up one or more Motion Zones. These are customizable areas of the camera view that you select for motion detection. If motion occurs in one of your Motion Zones, you’re sent a Motion Alert. To set up a Motion Zone, select Motion Settings. On this screen, create up to three Motion Zones. You need at least one active Motion Zone to receive Motion Alerts.
Notifications If your phone is locked when the camera captures a live event, you receive a notification on your home screen. If your phone has a passcode, you’ll need to enter it to access the live event.
5. Troubleshooting 5. Troubleshooting I’ve Installed my Ring, but it Won’t Turn On Install the Pro Power Kit If you have not yet installed the included Pro Power Kit on your internal bell, your Ring Video Doorbell Pro will not function correctly. For more information, see section 1. Installing the Pro Power Kit. Let it Charge Ring Video Doorbell Pro contains a power cell which may need to charge before the first use.
Bypassing your Internal Doorbell If you’ve verified that your doorbell transformer supplies 16 volts AC at 30 VA, but you’re still not getting enough power for your Ring Doorbell to function, you may need to bypass your internal bell. To do this: 1. Turn power off at the breaker. 2. Remove the cover from your existing doorbell and loosen the “Front” and “Trans” terminals. 3. Remove the Pro Power Kit wires from the terminals, and detach the wire harness from the Pro Power Kit. 4.
5. Troubleshooting If you’ve bypassed your internal doorbell and still desire an audible indoor chime, consider adding a Ring Chime or Chime Pro to your system. Learn more at: ring.com/chime-pro I’m Having Trouble Completing the In-app Setup When the in-app setup fails, the light on the front of your Ring Doorbell indicates the issue. Top Flashing White – Your Wi-Fi password was entered incorrectly.
I Can’t Find the Temporary Ring Wi-Fi Network on my Device Sometimes your device may fail to pick up the temporary Ring network. If this happens, go to your phone settings, turn off your Wi-Fi connection, wait 30 seconds and turn it back on. If the Ring network still fails to appear, ensure that your Ring Doorbell is connected to your doorbell wires and that your doorbell system meets the necessary power requirements (16 volts AC at ~30 VA).
5. Troubleshooting My Existing Bell isn’t Ringing Correctly 1. In the Ring app, select your Ring Video Doorbell Pro. 2. Tap the gear icon to enter Device Settings. 3. Tap Doorbell Kit Settings, and ensure you’ve selected the correct option on this screen. If you’ve chosen the correct doorbell type and your bell still isn’t ringing correctly, make sure that you’ve installed the included Pro Power Kit. I’m not Receiving Motion Alerts Make sure you’ve set up Motion Detection and turned on Motion Alerts.
If you’re on an iPhone or iPad, open the Settings app and tap Ring. Make sure the Microphone option is set to on. If you’re on an Android device, go to Settings > Application/Apps > Application Manager > Ring > Permissions. Enable these options. If you don’t see the Microphone option, uninstall and reinstall the Ring app according to these instructions: iOS Devices 1. Go to Settings > General > Storage and iCloud Usage > Manage Storage > Ring and tap Delete App. 2. Restart your device. 3.
For additional help, visit: ring.com/help Or give us a call… US 1 800 656 1918 Canada 1 855 300 7289 Worldwide +1 310 929 7085 © 2017 Ring Inc. RING, ALWAYS HOME, and CHIME are trademarks of Ring Inc. Last updated: 09/12/17 For a list of all our customer support numbers, visit: ring.
