Warranty

LIMITED WARRANTY
Great Vacs, hereby known as Great Vacs, will repair this product’s motor, free of charge in the USA in the event of
defect in materials as follows:
Duration: Five (5) Year Motor Warranty.
Parts: Great Vacs will provide parts to replace defective parts in the motor without charge for the specified
time noted above from the date of original retail purchase from Great Vacs. This only applies to the
motor in the main part of the unit in shampooers, canisters and upright vacuums. This does not
cover the motor in the power nozzle in canisters.
Labor: Great Vacs will provide the labor without charge for a period of 90 days from the date of original
retail purchase from Great Vacs.
LIMITS AND EXCLUSIONS:
This warranty is extended only to the original purchaser. A copy of the purchase receipt or other proof of purchase
will be required together with the product to obtain service under this warranty. A copy of your paypal payment, credit
card payment or money order will work for this, which you can print off yourself. This warranty shall not be extended
to any other person or transferee.
This warranty is void and of no effect if any serial numbers on the product are altered, replaced, defaced, missing, or
if service was attempted by someone other than Great Vacs, without prior consent. Great Vacs will match the
items serial number against the serial number of the item when sold. Any attempt to disassemble the vacuum in
any way near the motor chamber will void this warranty. This includes the replacing of the power cord or any part
near the motor chamber. Great Vacs has the right to cancel the warranty in the case of non payment in full or partial
or customer does damage to the company in some ill manner.
This warranty only covers failures due to defects within the motor which occur during normal use. It does not cover
damage which occurs in shipment, or failures which are caused by repairs, alterations or product not supplied by
Great Vacs, or damage which results from accident, misuse, abuse, mishandling, alteration, commercial use such as
hotel, rental or office use of this product or damage which results from fire, flood, lightning or other acts of God.
Great Vacs and its representatives or agents shall in no event be liable for any general, indirect or consequential
damages arising out of or occasioned by the use of or the inability to use this product. All warranty inspections and
repairs must be performed by a Great Vacs representative. In no event shall Great Vacs liability exceed the purchase
price paid by the purchaser of the product.
If product must be sent to Great Vacs for repairs, the following must be done:
• Email us at [e-mail] to receive repair authorization instructions.
• Pack the unit in a well-packed, heavy, corrugated box. Any postage, insurance and shipping cost,
incurred in presenting or sending your product for service are shipper's responsibility.
• Enclose a money order or check payable to Great Vacs in the amount of $29.00 to cover a portion of
return shipping and handling costs.
• Enclose a copy of your proof of purchase
• Include explanation of defect.
• Ship the unit to : GREAT VACS 8498 S Welby Farm Road #A West Jordan, UT 84088