Product Warranty
FIVE YEAR LIMITED WARRANTY
(VALID IN UNITED STATES, CANADA, UNITED KINGDOM, IRELAND, CARIBBEAN,
AND MEXICO)
Only valid for purchases made in the United States, Canada, United Kingdom, Ireland,
Caribbean, and Mexico ("Territory") from retailers (including Duty Free shops and
Military Exchanges) authorized by Citizen Watch Company of America, Inc., Citizen
Watch Canada Ltd., Citizen Watch United Kingdom, Ltd., or Citizen de Mexico, S.A. de
C.V. ("Citizen”, in their respective markets), as an Authorized Retailer.
Citizen warrants this watch (except the power cell, case and its components [including
crystal, stem, crown], bracelet and its components [including clasp, links, pins, screws],
strap and its components or any accessories) to be free of defects in material and
workmanship and to meet the timekeeping accuracy specification in the instructions for
a period of five (5) years from the date of original retail purchase in the Territory from an
Authorized Retailer.
The Five Year Limited Warranty will be honored only by Service Centers in the Territory.
Service Centers located in other parts of the world will only provide warranty service
under the one year International Warranty.
If the watch exhibits a defect through normal use, Citizen will at its option, either
regulate, adjust, repair or replace the movement, as necessary within a reasonable time
after the watch is returned during the warranty period: (a) if in person to the nearest
Authorized Service Center (listed in the warranty booklet and/or the
www.citizenwatch.com website) or (b) by insured mail or other insured carrier to the
U.S. Service Headquarters at 1000 West 190
th
Street, Torrance, CA 90502 or Canada
Service Headquarters in Markham, Ontario. Citizen recommends that for faster service
and for highly technical watches, you submit your watch to the U.S. Service
Headquarters in Torrance if you are located in the United States, or the Canada Service
Headquarters in Markham if you are located in Canada.
All transportation costs (including, but not limited to, postage, insurance and packing
materials) incurred in presenting or sending the watch to the Authorized Service Center,
U.S. Service Headquarters, or Canada Service Headquarters are the responsibility of
the party presenting or sending the timepiece for service. If sending the watch, do not
include any packaging you wish returned as all shipping materials are discarded upon
receipt.