FAQ

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Q: Can it be used with the google home?
A: No, it does not work with Google home
Q: Does it do a good job picking up sand and dust?
A: Dust yes, I’m not sure about sand. It does a good job on almost everything so far.
Q: Will this unit work in German where my daughter lives?
A: Yes, you may need an American to European wall charger adapter if where she lives only has European charging wall plugs.
Q: Hello, would I be able to use this app in Canada as well? Does this app exclusive to WIFI only? thanks in advance.
A: Of course. You can download it from Google play on Android devices or App store on iOS devices. Both Wifi and Mobile LAN can be used.
Q: Is there a language choice on the APP? Can I choose French?
A: Yes, it does support French and many other European languages.
Q: Where can I buy filters and main brushes?
A: Hi here, you can purchase those on Amazon.
A: I’ve set schedule when I’m home. It runs until the battery is low, and will return to the dock for self-charging.
Please do remember it will loose the program when you turn off the power.
Q: Does it fall over stairs?
A: The user manual suggests users put a barrier just in case. We do have staircase and it does not go over it.
Q: Can one vacuum handle 3200 sq ft, or would 2 be better?
A: I think 2 would be much better.
A: All robotic vacuums make some noise...this one is relatively quiet.
Q: How often do we need to change the filters?
A: It depends on the amount of debris the robot vacuum picks up. I bought extra filters so i replace every two months.
Q: Does this work well on thick carpets, or only low pile ones?
A: Advisable for low pile carpets .
Q: I have it clean on weekly schedules, but my question is if it will run until battery is low?
A: If it fits under your chairs, it will clean the space.
Q: Does it pick up human hair?
A: Yes, it picks up human hair as well as pet hair. The robot vacuum requires a bit of maintenance, so please be sure to clean the roller and brushes regularly.
Q: Can you adjust the suction?
A: Sure. It has three different suction modes. You can adjust the suction via APP. The strongest suction hits 1800Pa.
Q: Is this m6 home vacuum robot quiet?
A: For me, it is quiet, even in its turbo mode.
Q: how many square feet does this cover?
A: Not sure. It will run for about 60 minutes and clean my whole house, including. 2 carpeted bedrooms and a living room. Hope this info helps.
Q: I need a replacement that is not advertised.
A: You can visit the website provided in the user manual.
Q: does it clean under chairs?
A: Mine has no problem transitioning from rug to ceramic tile or rug to hardwood floor. Maybe a high pile carpet would have a different result.
Q: is this robot vacuum compatible with international voltage?
A: Like any and all electrical items, it comes with a US adapter.
Q: Some say "Not very suitable for very dark-colored floors" What does this mean? I have dark wood floors.
A: I don't know, but my robot vacuum works pretty well on my dark-colored carpet. I would assume it works on dark-colored floors, too. Not sure.
Q: Working quiet or loud?
A: I clean it after each use. I've had mine for two months and it looks fine.
Q: Will it work well on high pile shaggy rugs?
A: Not sure. I have a low-pile carpet in my bedroom, and my robot vacuum cleans very smoothly on it.
Q: how well does robot vacuum clean carpets?
A: I’m very happy with its performance on carpets. We have hardwood and tile with a few rugs. It does a great job on the lower pile rugs.
Q: Will the smart vacuum robot get stuck on the transition between hardwood floor and rug?
Q: Is it possible to directly see the scene via APP in the room through the camera?
A: Yes. The vacuum robot with camera can help you remotely monitor your home, and you can see
what is happening with real-time image transmission on the app.
Q: Will it work on dark colored wood floors?
A: Yes, this robotic floor cleaner works great on wood, laminate, tile, and shorter fiber carpet.
Q: How often do I need to replace the main roller brush?
A: Yes, just press the power button and it works. Wifi connection is for more conveniences.
Q: Is it compatible with 5GHz networks?
A: Like all robot vacuums I know, it only supports 2.4Ghz network.
Q: Why does my cleaning robot voice charging error?
A: Hello, check if the battery is installed correctly before being recharged. Please make sure the robot cleaner could be powered on.
If any abnormal sign happens during recharging, it may be either robot or charging base displaced.
Q: How long does it take to charge?
A: It will take 300 minutes to get full charge.
Q: Can this work without network?