Use and Care Manual

12
Troubleshooting What to look for first:
The fan is operating but the unit won't produce any ozone. What's wrong?
Check the air purifier plate(s) for serviceability. If they are cracked or
broken, the plate(s) will require replacement.
Ensure maintenance procedures required for the air purifier plate have
been performed (i.e. washing the Ozone plates). See page 5 for more
details.
Make sure the Ozone button is pushed to on.
You will know the Ozone is on when a strong smell comes out of the air
purifier. Aside from steps above, do not attempt to disassemble without
contacting customer service or your dealer.
The unit has a burning smell, and/or appears to be arcing or sparking.
Remove and clean the ozone plates and reinstall. If problems persist
replace ozone plates.
Ozone produces a smell or odor that smells like bleach or electric smell.
This is normal during Ozone use.
If you have followed the troubleshooting procedures and are still
experiencing issues with your Mountainaire please,
CONTACT CUSTOMER SERVICE
Toll Free (877) 467-8643
E-mail: customerservice@sunheat.com
5
BACK COVER & FILTER REMOVAL
Installing Ozone Plates and Filters
Step 1: Make sure the unit is unplugged before
installing, removing any filters or maintain-
ing the unit in any way, to prevent electric
shock.
Step 2: Push the latches down on the back to
remove the pre-filter. Then remove all the
filters by pulling on the white ribbon at the
top of each filter.
Step 3: Insert the ozone plates found in the
small box. For maximum performance,
ozone plates need to be washed in warm
water before using. Always allow them to
properly dry before installing.
Step 4: Reinstall all filters in the same order
they were removed and reattach back cover.
Step 5: Determine placement location and
plug unit into 120-volt outlet.
PLACING THE UNIT
In order to maximize the purification function,
the unit should be placed as high as possible.
A ceiling fan can also aid the unit with air
purification.
Suggested locations, listed in order of preference:
Nearest to the source of the worst pollutant.
Near cold-air return in an air circulation system.
In the most frequently used area to achieve maximum benefit.