Warranty

Warranty and Refund Policy
Tile Hardware Limited Warranty
Tile warrants that your Tile hardware product ("the Product") will be free from defects in
materials and workmanship for a period of one (1) year from the date of delivery to the
original retail purchaser ("the Warranty Period"). If a defect in the Product arises within
the Warranty Period, Tile will, at its sole option and subject to applicable laws: (a) repair
or replace it with a new or refurbished product or component; or (b) refund the original
purchase price upon return of the defective Product. This Warranty does not apply to (w)
Products you purchase from unauthorized resellers; (x) where the instructions for use
and activation of the Product are not complied with; (y) where the Product is used with a
jailbroken or rooted mobile device; or (z) where the Product is damaged as a result of
abuse, accident, unauthorized modification or other causes beyond our reasonable
control.
ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE WITH RESPECT TO THE PRODUCTS ARE LIMITED TO THE DURATION OF
THE APPLICABLE EXPRESS WARRANTY. ALL OTHER EXPRESS OR IMPLIED
CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED
WARRANTY OF NON-INFRINGEMENT, ARE DISCLAIMED.
Some jurisdictions do not
allow limitations on how long an implied warranty lasts, so the above limitation may not
apply to you. This warranty gives you specific legal rights, and you may also have other
rights which vary by jurisdiction.
Claims process: To obtain remedies under this Warranty, Tile must receive Consumer’s
claim before the end of the Warranty Period. Consumer must obtain a Return Material
Authorization ("RMA") from Tile and return the defective Device together with proof of
purchase to the address specified by Tile in connection with the RMA. Consumer shall
bear the cost of shipping the Device to Tile. By sending the Device, Consumer agrees to
transfer ownership to Tile. Tile may not return the original Device to Consumer. Tile
warrants that any repaired or replaced Device is covered for the remainder of the original
Warranty Period. If the claim is justified based on this Warranty, Tile shall bear the cost of
shipping the repaired or replacement Device to the Consumer. Any product returned to
Tile without a valid warranty claim or without a RMA may be rejected, returned at
sender’s cost (subject to prepayment) or disposed of in Tile’s sole discretion.
To obtain an RMA from Tile, please follow instructions outlined here.
If you've had your Tile for over a year, you may be eligible to reTile for a limited time to
replace your Tiles.
Tile Refund Policy