Instructions / Assembly

21
Replacement Parts
How to Obtain Service Assistance
1. Should you have any questions about your new water heater, or
if it requires adjustment, repair, or routine maintenance, it is sug-
gested that you first contact your installer, plumbing contractor
or previously agreed upon service agency. In the event that the
firm has moved, or is unavailable, refer to the telephone direc-
tory commercial listings or local utility for qualified service as-
sistance.
2. Should your problem not be solved to your complete satisfaction,
you should then contact the Manufacturer’s National Service De-
partment at one of the following address:
In The U.S.A.:
Rheem Manufacturing Co., Water Heater Division
2600 Gunter Park Drive
Montgomery, Alabama 36109-1413
Phone: [phone].
In CANADA:
Rheem Canada, Ltd. / Ltée
P.O. Box 2846
Hamilton, ON L8N 3P3
Phone: [phone].
When contacting the manufacturer, the following information
should be made available:
a. Model and serial numbers of the water heater as shown on the
rating plate attached to the jacket of the heater.
b. Address where water heater is located and can be seen.
c. Name and address of installer and any service agency who per-
formed service on the water heater.
d. Date of original installation and dates any service work was per-
formed.
e. Details of the problem as you can best describe them.
f. List of people, with dates, who have been contacted regarding
your problem.
The following Gaskets are required for Normal Maintenance for all Models:
SP5886 Tank Handhole Sealplate Gasket
All other Parts can be ordered by providing the following information:
1. Description of Part(s), such as:
Main Gas Valve
Pilot Burner
Main Burner
Thermostat
Damper / Draft Hood Assembly
Anode Rod
Or other parts as required.
2. Quantity of each part required.
3. Complete models number and name of the water heater.
4. Serial Number of water heater.
5. Specify Type of Gas.
6. Address Parts Orders to your distributor or dealer.