Warranty

LockeyUSA Product Warranty

Please read the full details of the LockeyUSA Warranty Policy listed below. All Warranty

Claims must be processed through LockeyUSA. Warranty Claims processed through

LockeyUSA Distribution Partners, or any other entity are NOT valid. To request a Warranty

Claim Form, please Contact Us.

Note: LockeyUSA reserves the right, at its sole discretion, to request additional information in

order to process Warranty Claims more effectively and efficiently. If the Product(s) are deemed

to be covered by the applicable LockeyUSA Warranty, LockeyUSA will repair or replace the

defective product(s). LockeyUSA will return ship Product(s) covered by the LockeyUSA

Warranty to Purchaser (at its sole expense) to locations in the United States. For International

Warranty Claims, Purchaser will be responsible for any and all shipping charges, duties and

fees.

Digital Mechanical Keyless Locks (NO Key Override): Lifetime Mechanical Warranty

All Lockey mechanical keyless locks are covered by a Lifetime Mechanical Warranty. The

LockeyUSA Lifetime Mechanical Warranty covers manufacturer defects to the lock. The

Lifetime Mechanical Warranty does NOT cover the finish of the lock or defects resulting from

vandalism, and improper installation or use. Use of a non-synthetic lubricant may damage your

lock and will not be covered under warranty. Additionally the Lifetime Mechanical Warranty

does not cover lock tampering. Any attempt to remove the 'Silver Screws' to repair or

manipulate the mechanics of the lock, will VOID the Warranty. The Lifetime Mechanical

Warranty applies only to Lockey keyless mechanical locks. The Lifetime Mechanical Warranty

does NOT apply to key override (KO/KA) locks or any other Lockey product that includes a

keyway.

Digital Mechanical Keyless Locks (with Key Override): Limited Lifetime Warranty

Lockey mechanical keyless locks with the key override (KO/KA) option are covered by a

Limited Lifetime Warranty. The LockeyUSA Limited Lifetime Warranty covers manufacturer

defects to the lock. The Limited Lifetime Warranty does NOT cover the tailpiece/spindle,

including, but not limited to, damage, bends, breaks and/or modifications to the

tailpiece/spindle. The Limited Lifetime Warranty does NOT cover the finish of the lock or

defects resulting from vandalism, and improper installation or use. Use of a non-synthetic

lubricant may damage your lock and will not be covered under warranty. Additionally the

Lifetime Mechanical Warranty does not cover lock tampering. Any attempt to remove the 'Silver

Screws' to repair or manipulate the mechanics of the lock, will VOID the Warranty.

IMPORTANT: Please read/follow installation instructions closely. The warranty may be void if

the Silver Screws are removed, or if the lock is not kept in the 'Clear' position while the code is

being changed. The LockeyUSA Lifetime Mechanical Warranty and Limited Lifetime Warranty

cover Lockey mechanical locks manufactured after December 31, 1999. The LockeyUSA

Lifetime Mechanical Warranty and Limited Lifetime Mechanical Warranty do NOT cover

mechanical locks manufactured on or before December 31, 1999. Warranty Claims will only be

processed when the product is returned to LockeyUSA by the original Purchaser (at Purchaser's

sole expense), accompanied by a LockeyUSA Warranty Claim Form and valid proof of purchase.

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LockeyUSA Product Warranty Please read the full details of the LockeyUSA Warranty Policy listed below. All Warranty Claims must be processed through LockeyUSA. Warranty Claims processed through LockeyUSA Distribution Partners, or any other entity are NOT valid. To request a Warranty Claim Form, please Contact Us. Note: LockeyUSA reserves the right, at its sole discretion, to request additional information in order to process Warranty Claims more effectively and efficiently.
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Lockey E-Digital Electronic Keypad Locks: One-Year Electronic Warranty All Lockey E-Digital Electronic Keypad Locks are covered by a One-Year Electronic Warranty. The One-Year Electronic Warranty covers manufacturer defects to the electronics of the lock. The One-Year Electronic Warranty does NOT cover the tailpiece/spindle, including, but not limited to, damage, bends, breaks and/or modifications to the tailpiece/spindle.
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Warranty does not apply to DETEX Panic Hardware, sold by LockeyUSA. All DETEX Warranty inquiries must be directed to the manufacturer. Lockey Electronic Cabinet & Locker Locks (EC Series) All Lockey EC Series electronic keypad locks are covered by a Two-Year Electronic Warranty. The Two-Year Electronic Warranty covers manufacturer defects to the electronics of the lock. Use of a non-synthetic lubricant will damage your lock and will not be covered under warranty.