Warranty

Warranty Information
Lucida Surfaces® Limited 25-Year Residential Warranty
Lucida Surfaces® LLC (“Lucida”) provides the following limited
25-year residential warranty to the original purchaser for as long
as he or she owns the flooring product and uses it under normal
conditions:
The MaxCore™ surface will not wear through;
The planks will not fade due to sun or electrical light;
The planks will not stain under normal conditions;
The planks will resist damage from moisture due to damp mopping
and everyday spills;
The unilin™ locking joint will remain secure under normal use
conditions.
The Limited Warranty does not cover discoloration from mold
or from flooding, floods, leaking plumbing or appliances, water
entering through sliding glass doorways, as well as floor covering
failure due to hydrostatic pressure or moisture vapor emission.
This limited warranty is subject to the conditions described in
the “Conditions” section below and does not apply if used in any
commercial setting.
Lucida Surfaces® Limited 6-Month Manufacturing Warranty
Lucida Surfaces® provides a limited warranty to the original
purchaser for six (6) months from the date of purchase covering
any manufacturing defects in the flooring product. The Lucida
Surfaces® Limited 6-Month Manufacturing Warranty is made
subject to the following condition:
This limited warranty does not cover any damage that occurs
during shipment or installation.
Lucida Surfaces® Limited 10-Year Light Commercial Warranty
Lucida Surfaces® provides the following limited light commercial
warranty to the original purchaser for 10 years from the date of
purchase that:
The MaxCore ™ surface will not wear through;
The planks will not fade due to sun or electrical lights; and
The planks will not stain.
This limited warranty is subject to the conditions described in the
“Conditions” section below and only applies if used in one of the
following commercial areas:
Retail:
Entryways*, Sales Floor/Showroom, Checkout, Breakrooms,
Dressing Rooms, Offices, Storage Rooms.
Doctor’s Offices:
Entryways*, Lobbies, Waiting Rooms, Hallways, Nurses Stations,
Offices, Breakrooms, Storage Rooms.
Hotels:
Entryways*, Lobbies, Hallways, Guest Rooms, Conference/
Meeting Rooms, Kitchenettes, Lounges, Offices.
Business Offices:
Entryways*, Lobbies, Hallways, Offices, Conference/Meeting
Rooms, Breakrooms. Restaurants: Entryways*, Lobbies, Hallways,
Offices.
Educational:
Entryways*, Lobbies, Hallways, Offices, Classrooms, Storage
Rooms, Residence Halls, Common Areas.
Multi-family Housing:
Entryways*, Lobbies, Common Areas, Hallways, Offices, Storage
Rooms, Individual Housing Units.
*Walk off mats are required at all entryways
All areas must be assessed prior to installation of flooring
to determine if other surface measures need to be taken or
conditions addressed, including, but not limited to requirements
for static control, state health and building codes, slip resistance,
high impact traffic and moisture/water exposure. Other than the
specific warranty identified above, Lucida Surfaces® provides
no additional warranties and Lucida Surfaces® does not warrant
that any of the uses identified above are in compliance with any
applicable building, health, inspection, and/or other municipal
regulation or codes. Lucida Surfaces® is not responsible for
usage that is not in compliance with any regulation or code. Proper
assessment of location and usage must be applied. Contact your
Lucida Surfaces® representative for questions on performance
in specific locations.
The Lucida Surfaces® Limited 25-Year Residential Warranty and
Limited 10-Year Light Commercial Warranty are made subject to
the following conditions:
The planks must be installed properly in accordance with Lucida
Surfaces® installation instructions. The instructions should be
obtained through a retailer or at www.LiveOnLucida.com. Proper
installation includes, but is not limited to, the following:
A moisture test must be performed to determine if excessive
moisture exists in the subfloor.
When installing over concrete, a calcium chloride moisture test
must be performed. Readings greater than 5 lbs/1,000 sq. ft./24
hours are unacceptable for installation. If a moisture meter is used,
a reading greater than 4.5% is unacceptable.
A polyethylene film vapor barrier must not be used over wood
subfloors. Moisture readings of wood subfloors must not exceed
14% throughout the entire installation.
Foam underlayment must meet or exceed 2.0 lb polyethylene
foam (1.9-2 lb density), CFC Free, 1.8mm to 2.1mm thickness.
When installing Lucida Surfaces® in special situation areas such
as terrazzo, pier and beam or radiant heating and to also learn
how to properly acclimate your floor, please contact our consumer
help line at USA - 1.845.877.7008 or Canada - 1.514.587.9926
or visit www.LiveOnLucida.com to obtain important additional
information.
The flooring must be used indoors only in a dry, climate-controlled
area.
The flooring must be maintained in accordance with Lucida
Surfaces® care and maintenance instructions.
Damage must not have occurred as a result of improper or
inadequate maintenance or accidents, such as damage caused
by scratching, impact or cutting. Damage resulting from the use
of a jet mop, spray mop, or similar wet mop with the flooring is
not covered by this limited warranty.
Surface wear must be readily visible (i.e. approximately 1 square
inch). Gloss or sheen reduction is not surface wear and is not
covered by these limited warranties.
These limited warranties do not apply to water damage, including
but not limited to water damage caused by flooding, standing
water (water that remains on planks longer than 30 minutes),
leaking pipes, mechanical failures, appliance leaks or pet urine.
These limited warranties do not apply to damage caused by water
or moisture in the subfloor or underneath the flooring, including
but not limited to damage from subfloor hydrostatic pressure
(water or moisture under the planks that is transmitted to the
surface through exerted pressure) or other conditions that result
in water or moisture being below the floor.
In order to retain the MaxCore® 100% water resistant feature,
cut planks must be resealed with silicone sealant.
These limited warranties do not apply to flooring installed on a
concrete subfloor unless a non-recycled (100% virgin resin) 6-mil
polyethylene film vapor barrier with a density of 0.92 lbs/cubic
foot and a thickness tolerance of +/- 10% is installed over the
concrete subfloor that emits a water vapor no greater than 5 lbs.
per 1,000 sq. ft. within 24 hrs.
These limited warranties do not apply to moldings.
Installation of flooring that contains any manufacturing defect is
not covered by these limited warranties.
How to Make Claims
Any claim under any of the limited warranties above must be made
by contacting your retailer within 30 days after the basis for the
claim is detected. In addition, any claim under any of the limited
warranties above must be made before the end of the applicable
limited warranty period. Proof of purchase, including the date of
purchase, must be presented to make a claim.
Lucida Surfaces®’ Responsibility
If Lucida Surfaces® accepts a claim under any of the limited
warranties above, Lucida Surfaces® will repair or replace, at its
option, the affected Lucida Surfaces® flooring material only. If
Lucida Surfaces® in its sole discretion determines that such repair
or replacement is not reasonably achievable, Lucida Surfaces®
may choose to refund the purchase price of the affected Lucida
Surfaces® flooring material. If the design for which a claim is
made is no longer available, Lucida Surfaces® will replace the
affected planks materials with another Lucida Surfaces® design
of equal or greater value at Lucida Surfaces®’ discretion. Upon
approval of the warranty claim, Lucida Surfaces® will provide
you with instructions on the manner in which to proceed in order
to have your flooring repaired or replaced, and you must comply
with such instructions within ninety (90) days after the claim is
approved or your rights under the limited warranty will be deemed
waived. The above remedies are the sole and exclusive remedies
for claims on this product. These limited warranties give you
specific legal rights, and you may also have other rights which
vary from State to State.
Disclaimers
LUCIDA SURFACES® DISCLAIMS ALL OTHER EXPRESS OR
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, WITH RESPECT TO THIS PRODUCT.
Lucida Surfaces® disclaims liability for incidental and
consequential damages. Some States do not allow the exclusion
or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
These limited warranties are not transferable. They extend only to
the original end consumer.
Samples, descriptions, and other information concerning the
product contained in Lucida Surfaces® catalogs, advertisements,
or other promotional material or statements made by sales
representatives or distributors are for general informational
purposes only and are not binding upon Lucida Surfaces®. No
sales representatives or distributors shall have any authority
whatsoever to establish, expand or otherwise modify Lucida
Surfaces®’ warranties.
The provisions of these limited warranties are deemed to be
severable and the invalidity or unenforceability of one provision
shall not affect the validity or enforceability of any other provision.
These limited warranties constitute the entire agreement of the
parties, and no waiver or amendment shall be valid unless in writing
and signed by an authorized representative of Lucida Surfaces®.