Warranty

WPPO LLC

THE WARRANTY

Limited Warranty

WPPO LLC produces and imports ovens; the company provides a

warranty for the oven and its components (the oven’s body, floor,

ventilation, finishes, stand, door, internal dome welding and

accessories). This warranty ensures that these items do not have

manufacturing defects or defects in the materials. This warranty is for a

period of two years from the date the oven is shipped. This warranty is

not valid if the oven has not been properly installed, operated and/or

maintained in accordance with the product’s instructions.

EXCLUSIONS

The warranty stated above does not apply in the following situations:

(1) Ovens that were not installed as indicated in the product’s

instructions or that were installed out of compliance with local building

laws.

(2) Ovens with hairline cracks in the ceramic cooking floor that were

caused by over-firing. See the product manual for more information

regarding over-firing.

(3) If the oven was used incorrectly, which includes: using excessive

force to throw the firewood into the oven, adding appliances that are not

provided by the manufacturer, using fuels that burn differently or at

excessive temperatures (Note: Wood types that should not be used

include: driftwood, coal, plywood, wood with a binder that burns at

excessively high temperatures).

(4) If the oven was iced or cleaned with a wet mop when the oven was

still hot (that can cause cracking or can damage the oven floor). If

improper chemicals or cleaning products were used to clean or sterilize

the inside of the oven.

(5) If damage occurs due to materials being stored on top of the oven.

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WPPO LLC THE WARRANTY Limited Warranty WPPO LLC produces and imports ovens; the company provides a warranty for the oven and its components (the oven’s body, floor, ventilation, finishes, stand, door, internal dome welding and accessories). This warranty ensures that these items do not have manufacturing defects or defects in the materials. This warranty is for a period of two years from the date the oven is shipped.
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(6) Normal wear and tear of the oven, or its parts, based on normal use. Normal wear and tear includes: (a) Minor cracking that occurs in the floor tiles due to normal material expansion and contraction. (b) Scratches on the stainless steel or finishes that may occur from normal use of the oven. (c) Fading or darkening of the oven’s exterior finishes where they are exposed to smoke, since this is normal wear and tear.
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INVESTIGATION OF CLAIMS WPPO LLC can investigate all claims against the warranty, so as to determine how they should be addressed. In order to return an oven, or its parts, WPPO LLC (or its representative) will provide the purchaser with a written return authorization, including shipping instructions. If the oven, or its components, are not properly packaged, WPPO may bill the purchaser.