User Guide AT&T Wireless Home Phone Base
Wireless Home Phone (“WHP”) is a mobile device designed to provide service consistent with other AT&T wireless devices. 9 11 calls are routed based on the wireless network’s automatic location technology. For emergency calls, you may have to provide your location address to the 911 operator. WHP device has a backup battery in the event of a power outage. However, a landline phone requiring separate electric power to operate (e.g.
Welcome to AT&T Thank you for purchasing an AT&T Wireless Home Phone Base. To get the most from your new device, check out our interactive tutorials at att.com/whpsupport.
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Contents Getting Started............................................................................................................. 1 In the Box..................................................................................................................... 1 Getting to Know Your Device............................................................................ 2 How It Works.............................................................................................................
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Getting Started In the Box The package should contain the following items: AT&T Wireless Home Phone Base Phone Cable (Optional) Back-up Battery Power Cord Also Included Quick Start Getting Started User Guide 1
Getting to Know Your Device On/Off Service Port* Telephone Ports Antenna Power Input Power Battery Charge Voicemail Signal Strength Back-up Battery Cover *Reserved for AT&T technical support. Service port is designed for diagnostic purposes only and is not intended for customer use. Never place a USB-based device into the Service port of the device under any circumstances because doing so may damage the device and negate its warranty.
LED Indicators The table below describes possible states for each of the LED indicators.
How It Works Wireless Home Phone Base uses the AT&T cellular network to provide phone service to your corded or cordless home phone(s). Place it anywhere in your house where you have a wireless signal. It does not require the use of a home phone wall jack like traditional home phone service. Wireless Home Phone Base provides many calling services, such as voicemail, Caller ID, Call Waiting, Call Forwarding, and 3-way Calling for your corded or cordless home phone(s).
Install the Back-up Battery Remove the lid from the battery compartment. Insert the battery connection cable into the battery port. Place the back-up battery in the battery slot and replace the battery cover. During a power failure, the back-up battery enables voice calling using a standard corded phone that does not require external supplied power. Notes: • The back-up battery is intended for backup purposes only and may take approximately five (5) hours to fully charge.
Turn on Your Device Plug the power cord into an electrical wall outlet that is not controlled by a wall switch. Insert the small end of the power cord into the Power Input port on the back of your Wireless Home Phone Base. Press and hold the On/Off button for five (5) seconds until the signal strength light comes on. On/Off Press and hold 5 seconds Check the Wireless Signal aise antenna to an upright position. R Confirm signal strength light is green for optimal performance.
Connect the Device to a Phone 1) Unplug your phone from your home phone wall jack. 2) Plug your phone into the “Phone 1” port on the Wireless Home Phone Base, using your existing phone cable or included phone cable. IMPORTANT: DO NOT plug the Wireless Home Phone Base into your home phone wall jack. Note: The “Phone 2” port can be used to connect an additional phone or answering machine. This port uses the same telephone number as the “Phone 1” port.
Place a Test Call lace a test call from your connected home phone. Make sure P to use 10-digit dialing even for local calls. For best results, place the cordless phone base at least 12 inches from the Wireless Home Phone Base. Note: Keep your cordless phone plugged into a power outlet. Useful Tips • Voicemail is included with your service. Dial “1” to set up and access. Be sure to create a password for security and remote access. If using an answering machine, set it to fewer than five (5) rings.
Voicemail Your Wireless Home Phone Base comes with standard wireless voicemail. Follow the steps below to setup and use your voicemail. Setup Dial 1 on any home phone connected to the Wireless Home Phone Base and wait four (4) seconds to connect to your AT&T wireless voicemail. Simply follow the voice prompts to complete setup. To enable remote voicemail retrieval and for added security be sure to create a password during setup.
Transferring a Phone Number Transferring a landline phone number to your Wireless Home Phone Base can take five (5) days or more. Outgoing calls can be made immediately using your Wireless Home Phone Base, however incoming calls will continue through your old service until the transfer is complete. It is recommended that a phone be kept connected to your existing home wiring or prior service to continue to receive incoming calls until the transfer is complete.
Using Your Device Calling Making Calls Using a phone connected to your Wireless Home Phone Base, place and receive calls as you normally would. The Wireless Home Phone Base supports both cordless and corded phone dialing methods. Note: You will need to dial 10 digits even for local numbers. Three-Way Calling While on an existing call, press the Flash (or Talk) key on your phone to put the first party on hold. When you hear a dial tone, dial the second parties’ number (wait up to four [4] seconds).
Call Forwarding To forward all calls, dial: 1) *21* 2) The 10-digit number to which you wish to forward your calls 3) # key (Example: *21*1234567890# forwards your calls to the phone number 123-456-7890) Please wait at least three (3) seconds and you hear a confirmation tone for the forwarding to complete before hanging up. To un-forward calls, dial #21#, please wait at least three (3) seconds and you hear a confirmation tone for the un-forwarding to complete before hanging up.
Adjusting Volume Use your home phone’s volume adjustment if available. Alternately, the volume of the Wireless Home Phone Base can be adjusted if necessary. While on a call, press ** or ## to enter Volume Setting Mode. Press * to decrease volume. Press # to increase volume. To exit Volume Setting Mode press any other key or wait five (5) seconds. Notes: • Four volume levels are available (level 1 to level 4); the default setting is the highest at level 4.
TTY Support TTY (Text Telephony) and TDD (Telecommunications Device for the Deaf) are supported by the Wireless Home Phone Base. In order to use the TTY network, you must have a TTY-compatible phone and be in TTY mode. Note that most digital wireless devices are TTY-compatible. Dial *983*889*n# to set the TTY mode. • n = 0: TTY off mode. The standard voice speaking mode and listening mode. This is the default setting. • n = 1: TTY full mode. Transmit and receive the TTY characters. • n = 2: VCO mode.
Important Information E911 Service 911 services are supported just as they are on any wireless device. You should expect to provide your home address to the emergency response center responsible for sending first responders (e.g., police, medical assistance, or fire) to your location. Power Outages Wireless Home Phone Base has a back-up battery with talk time of up to three and a half (3.5) hours depending on environmental factors.
Frequently Asked Questions What kind of phone do I need to work with the Wireless Home Phone Base? Most standard touch-tone phones may be used. Rotary phones are not supported. Cordless phone systems provide the most flexibility and allow you to easily place additional handsets throughout your home. Cordless phone systems still need to be plugged into a power outlet. During a power outage, a standard corded phone which doesn’t require electrical power is recommended.
Do I need broadband Internet service for the Wireless Home Phone Base to work? No, the service is provided through the AT&T wireless network. Can I move my Wireless Home Phone Base and use it in another location? Yes, your device can be moved to another location; however, device should be used in a location where AT&T is authorized to provide wireless service. If your device is used while on other carrier networks, AT&T’s off-net usage restrictions apply. Please see section 4.
Troubleshooting Problem Possible Solution No dial tone • Make sure there is AC power to the Wireless Home Phone Base. Do not connect to an AC outlet controlled by a wall switch. • Move the device to an area with sufficient network signal (Green or Yellow Signal Indicator light). • Make sure your home telephone equipment has power and is connected properly to the Wireless Home Phone Base. • Check that the Signal Indicator light is illumi nated.
Problem Possible Solution Poor voice quality • Install using the telephone cable included with the Wireless Home Phone Base. • Make sure the external antenna is installed and securely fastened. • Move the Wireless Home Phone Base to a different area of the home. • Locate the device in an area with maximum wireless signal strength (Green Signal Indicator). • Make sure all connections are firmly in place.
Problem Possible Solution Signal strength indicator is blinking Green • The Wireless Home Phone Base is connected to a 3G MicroCell, and is operating properly. Red signal strength indicator • Make sure the external antenna is installed and securely fastened. • Move your device to another area of the home with a strong wireless signal. Flashing Red signal strength indicator • SIM is missing or not installed properly. 1) Remove the battery cover and back-up battery.
Problem Possible Solution Message Waiting indicator on my home phone equipment doesn’t light • The Wireless Home Phone Base does not support this functionality with your home phone equipment. • The Wireless Home Phone Base has a dedicated Message Waiting indicator light and will flash when you have a new voice message, you will also hear an intermittent dial tone when you pick up your handset.
Problem Possible Solution My answering machine won’t pick up calls • Set your answering machine settings to pick up calls before network voicemail, which is approximately five (5) rings. • Alternately the network voicemail setting can be increased; dial “1” to access the voicemail platform and follow the prompts to increase the number of rings. • To remove network voicemail from your account, call AT&T Customer Care by dialing 611 or 800-331-0500.
Specifications Dimensions (W×D×H) 6.3" (W) × 4.37" (D) × 1.05" (H) Weight 14.11 oz. (including back-up battery) Back-up Battery 1,500 mAh Talk time 3.5 hours (GSM) 1.5 hours (WCDMA) Standby time 36 hours ote: The value of the talk time or standby time varies with the N actual environment.
Safety Instructions • Keep the device and the external antenna at least eight (8) inches from people. • During a thunderstorm, disconnect the external power supply and do not use the device. • Some electronic devices are susceptible to electromagnetic interference sent by devices that may not be adequately shielded.
• Please use original accessories or accessories that are approved by vendor. Using any unapproved accessories may affect your device’s performance, damage your terminal, or even cause danger to you and violate related national regulations about telecom terminals. • Because the device can produce an electromagnetic field, do not place it near magnetic items such as computer disks. • Do not expose the device to direct sunlight or store it in hot areas.
Radio Frequency (RF) Energy This device meets the government’s requirements for exposure to radio waves. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government: The exposure standard for wireless mobile devices employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6 W/kg.
FCC Compliance This device complies with part 15 of the FCC Rules. Operation is subject to the condition that this device does not cause harmful interference. Caution: Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
Warranty ZTE offers you a limited warranty that the enclosed subscriber unit and its enclosed accessories will be free from defects in material and workmanship for a period that expires one (1) year from the date of sale of the Product to you, provided that you are the original end-user purchaser of the Product and provided that your purchase was made from a supplier authorized by the Seller. Transfer or resale of a Product will automatically terminate warranty coverage with respect to that Product.
LIMITED WARRANTY TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEDY AGAINST ZTE AND ZTE’S SOLE AND EXCLUSIVE LIABILITY IN RESPECT OF DEFECTS IN PRODUCT. HOWEVER, THIS LIMITED WARRANTY SHALL NOT EXCLUDE NOR LIMIT ANY OF YOUR LEGAL (STATUTORY) RIGHTS UNDER THE APPLICABLE NATIONAL LAWS.
How to Get Warranty Service To obtain warranty service, please call (877) 817-1759. Please have the following information available when you send the device in for repair: • A valid Proof of Purchase • Return address • Daytime phone number or fax number • Model # • IMEI # (Look for the 15-digit IMEI # behind the back-up battery of the device.
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