Owner's Manual
25 - English
General problems Possible solutions
A handset can’t make or
receive calls.
x
Move the handset closer to the base.
The corded handset can
make calls but the cordless
handset(s) cannot.
x
Check the power connection to the base. If the
base is unplugged or the power goes out, only
the corded handset can make and receive calls.
A station can make calls, but it
won’t ring.
x
Make sure the ringer is turned on.
x
Make sure Silent Mode is turned off (see page 18).
A handset is not working.
x
Charge the battery for 15-20 hours.
x
Check the battery connection.
The phone keeps ringing when
I answer on an extension.
x
You may have to change the line mode. Contact
Customer Service for instructions.
Audio issues Possible solutions
Callers sound
weak or soft.
x
Move the handset closer to the base.
x
Keep the handset’s battery fully charged.
x
Increase the earpiece volume.
There’s a lot of
noise or static
on the line
x
Check for interference from appliances (microwave ovens, TVs,
etc.) or wireless devices (baby monitors, WiFi equipment, etc.).
Move the handset or base away from the interference source.
x
Try to adjust the audio tone. During a call, press
TONe
to cycle
through the three audio tone options:
Low Tone
,
Natural Tone
(recommended for hearing aid users), or
High Tone
. (The tone
setting appears in the display as you do this.)
x
If you use a telecoil hearing aid, turn on T-coil mode (see page 12).
x
If you have any service that uses the phone line, add a DSL or
telephone line filter (see page 26).
Caller ID problems Possible solutions
Caller ID information does
not display.
x
Let calls ring twice before answering.
x
Make sure your Caller ID service is active.
Caller ID displays briefly
and then clears.
x
You may have to change the line mode. Contact
Customer Service for instructions.
Caller ID displays, but
I can't hear the CID
announcements.
x
Making sure Caller Announce is turned on.
x
Increasing the ringer volume so the CID
announcements are louder.
Multi-handset problems Possible solutions
I can’t transfer calls.
x
Reset all the handsets (see page 27).
Two handsets can’t talk to a caller.
x
See if any handset is in Privacy Mode.